Symbol MC9000-G Product Reference Manual page 452

13-8 MC9000-G with Windows
Table 13-1. Troubleshooting the Mobile Computer (Continued)
Problem
The mobile computer cannot
erase RFID tags.
The mobile computer cannot lock
RFID tags.
The mobile computer cannot kill
RFID tags.
®
Mobile 2003 Software for Pocket PCs PRG
Cause
Tag is damaged.
Tag type is not supported by
reader.
Tag is locked.
User is too far from tag.
Tag is damaged.
Tag type is not supported by
reader.
Tag is already locked.
User is too far from tag.
Tag is damaged.
Tag type is not supported by
reader.
Tag is not locked.
User is too far from tag.
User supplied incorrect kill /
lock code.
Class 1 tag was given an
incorrect kill / lock code in the
recent past, and future kill
attempts were blocked for up
to 10 hours.
Solution
Try another tag.
Try an appropriate tag type.
Try another tag.
Move to within two feet of tag (based on tag type).
Note: The minimum write distance is 1 foot from the
antenna. Moving closer than 1 foot during programing
can damage tag and render it unreadable.
Try another tag.
Try an appropriate tag type.
Try another tag.
Move to within two feet of tag (based on tag type).
Note: The minimum write distance is 1 foot from the
antenna. Moving closer than 1 foot during programing
can damage tag and render it unreadable.
Try another tag.
Try an appropriate tag type.
Lock tag first.
Move to within two feet of tag (based on tag type).
Note: The minimum write distance is 1 foot from the
antenna. Moving closer than during programing can
damage tag and render it unreadable.
Provide the proper kill code.
Try to kill the tag again with the proper kill code, after
waiting.