Symbol MC9000-G Product Reference Manual page 450

13-6 MC9000-G with Windows
Table 13-1. Troubleshooting the Mobile Computer (Continued)
Problem
The mobile computer does not
accept scan input.
MC9000-G RFID Only
The following error message
appears when launching an RFID
application:
Cannot find 'XXXXXXXXXX' (or
one of it's components). Make
sure the path and filename are
correct...
A "Hardware Error" message
appears when attempting to
read, or program an RFID tag.
®
Mobile 2003 Software for Pocket PCs PRG
Cause
Scanning application is not
loaded.
Unreadable bar code.
Distance between exit
window and bar code is
incorrect.
Mobile computer is not
programmed for the bar code.
Mobile computer is not
programmed to generate a
beep.
Battery is low.
Corrupt or missing DLL, wrong
version of DLL.
Antenna malfunction or
disconnection.
Solution
Verify that the unit is loaded with a scanning
application. See the System Administrator.
Ensure the symbol is not defaced.
Ensure mobile computer is within proper scanning
range.
Ensure the mobile computer is programmed to accept
the type of bar code being scanned.
If a beep on a good decode is expected and a beep is
not heard, check that the application is set to
generate a beep on good decode.
If the scanner stops emitting a laser beam when the
trigger is pressed, check the battery level. When the
battery is low, the scanner shuts off before the mobile
computer low battery condition notification.
Note: If the scanner is still not reading symbols,
contact the distributor or Symbol Technologies.
Ensure the latest RFIDAPI32.DLL file is being used.
Ensure the RFIDAPI32.DLL file is located in the
\Windows directory. (Place a copy in the \Platform
folder as well since the cold boot process always
copies the RFIDAPI32.DLL file located in the Platform
folder to the \Windows directory.
Reboot computer. If problem persists contact the
Symbol Support Center.