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SVMi-4 / SVM-400
Voice Mail Systems
Technical
Manual
and
User Guide

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   Summary of Contents for Samsung SVMi-4

  • Page 1

    SVMi-4 / SVM-400 Voice Mail Systems Technical Manual User Guide...

  • Page 2

    Disclaimer Samsung Business Communications is not responsible for errors or problems arising from customers not installing, programming or operating their Samsung systems as described in this manual. Copyright 2004 Samsung Business Communications All rights reserved.

  • Page 3

    2001-03-31 ..........................(place and date of issue) (name and signature of authorized person) (Representative in the EU) Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire GU46 6GG, UK In-Seop Lee / Manager IS Le e 2001-04-03 ..........

  • Page 4

    2001-03-31 ..........................(place and date of issue) (name and signature of authorized person) (Representative in the EU) Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire GU46 6GG, UK In-Seop Lee / Manager IS Lee 2001-04-03 ..........

  • Page 5

    TE Jang ..........................(place and date of issue) (name and signature of authorized person) (Representative in the EU) Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire GU46 6GG, UK 2000-12-08 In-Seop Lee / Manager IS Lee ..........

  • Page 6

    TE Jang ..........................(place and date of issue) (name and signature of authorized person) (Representative in the EU) Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire GU46 6GG, UK 2001-06-11 In-Seop Lee / Manager IS Lee ..........

  • Page 7

    2001-03-31 ..........................(place and date of issue) (name and signature of authorized person) (Representative in the EU) Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire GU46 6GG, UK In-Seop Lee / Manager IS Lee 2001-04-03 ..........

  • Page 8

    2004-12-04 ..........................(place and date of issue) (name and signature of authorized person) (Representative in the EU) Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire GU46 6GG, UK Peter Park / Manager Peter Park 2004-12-04 ..........

  • Page 9

    SVMi SVMi 4 & SVM 4 & SVM 400 Technical Manual 400 Technical Manual SVMi SVMi 4 & SVM 4 & SVM 400 Technical Manual 400 Technical Manual q Contents Contents q General Description General Description q Installation Installation q Programming Programming - MMCs MMCs...

  • Page 10

    How to use this online manual How to use this online manual This manual provides detailed information on how to use the SVMi-4 and SVM-400 voice mail and auto attendant systems. It is subdivided into the follow- ing sections: General Description, Installation, Programming (including MMCs), and User Guide.

  • Page 11

    How to use this online manual Note: For best results when viewing the screen displays for the SVM programming options, increase the magnification level of the page to 200% by using the magnification box at the bottom of the window. How to print this online manual This manual was designed for online viewing, but if you prefer to print it, do the following:...

  • Page 12: General Description

    Contents - Page 1 Contents GENERAL DESCRIPTION Overview The SVMi-4 and SVM-400 Systems Auto Attendant Voice Mail SVMi-4 Hardware Description (for SVM-400, refer to the SVM-400 Installation Manual supplied on your CD) SVMi-4 Card Memory Unit I-Button (2- to 4-Port Upgrade)

  • Page 13

    Contents - Page 2 INSTALLING THE SVMi-4 CARD * Hardware Description SVMi-4 Main System - Serial Port - Memory Connector - Reset Button - Back Plane Connectors - Memory Access LED - Run Status LED - Port Status LED - Memory If you are installing an SVM-400 system, refer to the SVM-400 Install- ation Manual supplied on your CD.

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    Contents - Page 3 Inspection Installation SVMi-4 Setup Testing the Hardware PROGRAMMING System Administration The Subscriber The System Administrator The Applications Administrator Programming Methods The Screen Interface - Knowledge Requirements - Equipment Requirements - Connections - Using the Screen Interface...

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    Contents - Page 4 DTMF System Administration Adding and Removing Subscribers Recording System Greetings Changing the Operating Mode Programming Categories Subscriber Options SVM Administration Options Phone System Options - Keyphone System MMC Listing Backup and Restore - SVM Directory Structure...

  • Page 16

    Contents - Page 5 Programming Reference System Main Menu - Open Block Table - Subscriber List - System Wide Parameters - Voice Studio - Operating Utilities - Port Activity - Site Information - Status Screen Block Tables - Bye Block - Directory Block - Extension...

  • Page 17

    General Description - Page 6 - Mailbox - Menu Block - Station Block Special Characters Used When Writing Dialling Instructions MMC PROGRAMMING GUIDE INDEX TO TECHNICAL MANUAL SVMi-4 AND SVM-400 USER GUIDE...

  • Page 18

    OVERVIEW The SVMi-4 and SVM-400 Systems The SVMi-4 and SVM-400 (the term "SVM" is used here to refer to both) are Voice Mail and Auto Attendant systems. SVMi-4 is a plug-in card for the DCS Compact II and iDCS100 systems. SVM- - 400 is a standalone system which connects to a DCS VIP, 408, 408i, or 816 keyphone system.

  • Page 19: Auto Attendant

    General Description - Page 8 Auto Attendant The SVM Auto Attendant works by automatically answering calls and playing a custom greeting to the caller along with some dialling instructions. The caller may then press digits on the keypad to direct the call to the appropriate person or department.

  • Page 20

    SVMi-4 HARDWARE DESCRIPTION Unlike traditional PC-based Voice Mail / Auto Attendant systems, the SVMi-4 has no moving parts. This adds to the robustness and reliability. All the custom speech prompts and caller messages are stored in digital form on static memory.

  • Page 21

    I-Button (2- to 4-Port Upgrade) The I-Button is a hardware device which can be inserted into a socket on a 2-port SVMi-4 card to increase the number of available ports to four. (See page 30 for the location of the socket for the I-Button.) Insert the I-Button under...

  • Page 22

    General Description - Page 11 Backing Up Memory If you want to back up the memory, you will need a standard Compact Flash reader/writer. See your dealer for more information.

  • Page 23: Software Features

    General Description - Page 12 SOFTWARE FEATURES The software for the SVM is installed at the factory. All that is needed is for it to be customised to meet the individual requirements of each installation. In some cases even this may not be necessary. The SVM software comes equipped with many useful features to fit a wide range of call processing requirements.

  • Page 24

    General Description - Page 13 Auto Attendant Features - Alphabetic Directory - Audiotext - Auto Attendant Routing - Automatic After Hours Answering - Camp On Support - Direct to Mailbox - Holidays and Special Events - Incoming Call Overflow - Interruptible Voice Prompts - Multiple Call Handling - Operator Access Voice Mail Features...

  • Page 25: Individual Mailbox Greeting

    General Description - Page 14 - External Number Notification - External Pager Notification - Individual Mailbox Greeting - Individual Mailbox Name - Individual Mailbox Password - Message Counter - Message Delete - Message Fast Forward - Message Forward with Append - Message Pause - Message Play Order - Message Replay...

  • Page 26

    General Description - Page 15 - One-Touch Access - Personal Mailbox Administration - Personal Greetings - Quick Memo / Direct Messaging Administration Features - Activity Display - Administrator's Mailbox - Automatic Setup - Backup and Restore - Default Operation - Password Security - Programming –...

  • Page 27: Feature Descriptions

    General Description - Page 16 Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to central-office-based caller ID, the SVM is compatible. Just as the Caller ID data appears on DCS keysets, so the same information is saved in your voice mailbox for each message you receive. This can be used for callback or simply to identify the caller.

  • Page 28

    General Description - Page 17 Proprietary Design The SVM is designed to work specifically with your phone system. This allows tighter integration with the phone system and also for en- hanced features such as Call Record, Answer Machine Emulation and soft key support not normally available on third-party voice mail / auto attendant sys- tems.

  • Page 29

    General Description - Page 18 without giving the option to record a message. An example of this might be directions or movie times. Auto Attendant Routing The Auto Attendant can transfer or route callers based on the digits they enter. Callers may be transferred to a station, group or the system directory to select a subscriber based on their name.

  • Page 30

    General Description - Page 19 Incoming Call Overflow The SVM may be programmed to answer any or all lines immediately or answer only the calls that your operator does not pick up. Interruptible Voice Prompts At any time during an announcement or greet- ing, callers may dial a selection and the SVM will immediately respond.

  • Page 31

    General Description - Page 20 Auto Forward Message auto forward allows messages left in one mailbox to be automatically forwarded to another mailbox. The delay time before the message is forwarded is programmable between 00:00 (immediately) and 23:59 (1 day). After the message is forwarded it may be deleted or saved in the original mail- box.

  • Page 32

    General Description - Page 21 External Number Notification When you have messages in your mailbox, you may be alerted at your cellphone, home phone or any other phone. External Pager Notification When you have messages in your mailbox you may be notified via your pager. The display on your pager will show your mail- box number.

  • Page 33

    General Description - Page 22 Message Fast Forward When listening to a message you may fast-forward 5 seconds. This is useful if you are looking for a specific piece of information like a phone number. Message Forward With Append Messages received in your mailbox may be forwarded to other mailboxes on the system.

  • Page 34

    General Description - Page 23 Message Save You may save any message. Once saved it will remain as a ‘saved’ message until it is deleted. Message Send From within your mailbox you may send a message to any other mailbox owner on the system. This makes it easy for any employee who is out of the office to send a message to another internal user.

  • Page 35

    General Description - Page 24 contained in an old message without having to listen to all the new messages first. One-Touch Access The SVM Voice Mail can be accessed to check messages or perform administration simply by pressing a button on your DCS keyset. Personal Mailbox Administration You may change settings for your mailbox any time you like.

  • Page 36

    General Description - Page 25 ADMINISTRATION FEATURES Activity Display While the SVM system is running, a connected administra- tion terminal will show useful statistics about the system including number of calls, average number of calls per week, number of times all ports were busy, total messages and space available.

  • Page 37

    General Description - Page 26 Programming - On Site Or Remote Many of the commonly accessed program- ming options are accessible from a touch-tone telephone. This makes routine administration easy and convenient. Subscriber Database A database of subscribers can be viewed at the adminis- tration terminal.

  • Page 38

    SVM-400 system, refer to the Samsung SVM-400 Install- ation Manual supplied on the CD with your system. SOFTWARE COMPATIBILITY To operate the SVMi-4 with the DCS Compact II system, you must have software release T6.25 or later. All software versions for the iDCS100 support the SVMi-4 card.

  • Page 39: Svmi-4 Main System

    The SVMi-4 system is a compact, self-contained system designed for the DCS Compact II and iDCS100. It cannot be used in any other Samsung product. Only one SVMi-4 card can be installed in a telephone system. Do not use oth- er voice mail systems in combination with the SVMi-4.

  • Page 40: Back Plane Connectors

    The amount of storage is mea- sured in Megabytes (MB). To remove or insert a memory card, first remove the SVMi-4 card from the system and then pull out or insert the Compact Flash.

  • Page 41

    SVMi-4 Installation - Page 30...

  • Page 42: Inspection

    SVMi-4. If it is not, you have the wrong card. Installation The SVMi-4 card is installed in any universal slot in the Compact II or iDCS100. The first thing you should do before proceeding is to discharge any static elec- tricity you may have gathered by touching a ground point such as the cover of the KSU power supply.

  • Page 43: Svmi-4 Setup

    After inserting the SVMi-4 card and turning the power on, there are some system options that should be set in order for the SVMi-4 to function correctly. It is necessary to set these options at this time so that the SVMi-4 will initialise correctly and synchronise its mailbox database with that of the keyphone syst- em.

  • Page 44: Testing The Hardware

    2. Call group and confirm that the SVMi-4 answers. If steps 1 and 2 are successful you have completed the installation and setup of the SVMi-4 hardware. You are now ready to begin programming the SVMi-4 Voice Mail/Auto Attendant System.

  • Page 45: Programming

    Programming - Page 34 Programming Your SVM The SVM has been designed to simplify the installation procedure and minimise setup time. The following procedures have been automated. The Automated Attendant immediately recognises all extensions and groups on the phone system. A mailbox is created for every extension on the phone system.

  • Page 46: System Administration

    Each subscriber will be allowed to set or change certain mailbox options. These are listed in the SVMi-4/SVM-400 User Guide. The subscriber will use DTMF subscriber administration to set or change these options. For a full description, refer to the User Guide.

  • Page 47

    Programming - Page 36 The System Administrator The Installing Technician or System Administrator has ultimate authority over the operation of the SVM system and can set or change all the options that require specialised knowledge. It is the responsibility of the installing technician to install and program the SVM to suit the customer's requirement.

  • Page 48: Programming Methods

    A Windows PC running HyperTerminal (or equivalent) is needed. You will also require a serial cable with straight-through wiring. If you already have a cable for programming a Samsung CADENCE card, you can use this. A standard Compact Flash reader/writer is required if you plan to perform a...

  • Page 49

    Programming - Page 38 system backup or reload new update files. CONNECTIONS Connect the serial cable between the SVM serial port and the PC serial port and set the terminal settings to No Parity, 8-bit word length, 1 Stop Bit, and 38,400 BPS.

  • Page 50

    Programming - Page 39 The main screen looks like this and shows port activity and general statistics.

  • Page 51

    Programming - Page 40 LOGGING IN To log into the system press the Esc key and enter the password. The default password is 0000. You will now be at the System Administration Main Menu and are ready to begin programming. GETTING HELP The key-strokes available to you during editing can be viewed by pressing F1, and are as follows:...

  • Page 52

    Programming - Page 41 Screen Movement Keys Moves Cursor to NEXT Field or Line (wraps around) Ctrl+Q Moves Cursor to BACK to Previous Field or Line Arrow Keys Move Cursor Between Fields or Lines in Arrow Direction Ctrl+T Moves Cursor to TOP Field on Screen Ctrl+B Moves Cursor to BOTTOM Field on Screen Ctrl+U...

  • Page 53: Dtmf System Administration

    Programming - Page 42 YELLOW – You may type new data in the selected field. GREEN – This indicates that the data represents a block. You may press the Enter key to select a different block or you can press Ctrl+O to open the block beneath the cursor.

  • Page 54

    Programming - Page 43 For subscriber Administration press 2. Follow the spoken instructions to add or delete mailboxes and extensions. Recording System Greetings Call the SVM and, when it answers, press the # key followed by three zeros (000). When prompted, enter the administration password specified in the System Wide Parameters (default 0000).

  • Page 55: Changing The Operating Mode

    Programming - Page 44 Changing the Operating Mode Call the SVM, and when it answers press the # key followed by three zeros (000). When prompted, enter the administration password specified in the System Wide Parameters (default 0000). You will be presented with the System Administration menu containing the fol- lowing options: To set the mode manually, press 3.

  • Page 56: Svm Administration Options

    Subscriber Options These are the options entered by a subscriber and control the individual behav- iour of their mailbox. The instructions for this can be found in the SVMi-4 / SVM-400 User Guide. SVM Administration Options These are all the programming options for the SVM that are unique to the par- ticular installation.

  • Page 57

    Note that If the SVM is being installed in a system that did not previously have an SVM, you will have to use either MMC 806 to pre-install an SVMi-4 card or MMC 750 to install an SVM-400, and then use MMC 724 to assign extension numbers to each SVM port.

  • Page 58: Backup And Restore

    Programming - Page 47 Backup and Restore Remove the SVMi-4 card or switch off the SVM-400. Remove Compact Flash. Place Compact Flash in PC using optional flash card reader. Drag and drop files as specified for the backup or upgrade procedure.

  • Page 59

    Programming - Page 48 SVM DIRECTORY STRUCTURE All customer configuration is located in the \Dta\ *.tbl files. All Mailbox data is located in the \Mailbox\ *.* files. All Message data is located in the \Msg\ *.* files. All Prompt data is located in the \Prompts\ *.* files. THE TABLE FILES (*.TBL) Block.TBL All block parameter data.

  • Page 60

    Programming - Page 49 PROMPTS Prompts are stored in the PMT directory. The reference to speak the prompt in a particular block is stored in the “Block.TBL” file, but the recorded prompt itself and its associated text are stored in the PMT directory. The file format is ‘{4 digits}.PMT’...

  • Page 61: Programming Reference 50 R

    Programming - Page 50 PROGRAMMING REFERENCE The following section provides in-depth definitions and descriptions of all the programmable fields within the SVM software. Some fields are not accessible in the SVM. If you cannot place the cursor in them, you cannot change them. System Main Menu To access the System Main Menu from the Status screen, press [Escape] and enter the password, then press ENTER.

  • Page 62

    Programming - Page 51 [G] SITE INFORMATION [H] STATUS SCREEN...

  • Page 63

    Programming - Page 52 OPEN BLOCK TABLE To open a Block Table from the System Main Menu, select OPEN BLOCK TABLE and press ENTER.

  • Page 64

    Programming - Page 53 The block table is used for building SVM call routing applications. This is the most frequently accessed area in the SVM and determines its behaviour when it is routing calls. All the prompts and options offered to callers are programm- ed here.

  • Page 65

    Programming - Page 54 To view a subscriber's data, scroll to the correct subscriber using the arrow keys and press ENTER. Use the right arrow key to select extension block or mailbox block. When you have made your selection, press Ctrl + O (for open) and the...

  • Page 66

    Programming - Page 55 highlighted block will open. You can then edit specific fields. Extension block Mailbox block for additional information. Entering a New Subscriber To enter a new subscriber, highlight a blank line and press ENTER. Type in the subscriber name, Extension and Mailbox numbers.

  • Page 67

    Programming - Page 56...

  • Page 68

    Programming - Page 57...

  • Page 69

    Programming - Page 58 Screen Timeout This is the time before the administration screen will revert to the port status screen. Daily Maintenance Time This is the time when SVM performs routine daily maintenance. Daily maintenance will save the system tables and perform mes- sage purging (Voice Mail or Announcement features).

  • Page 70

    Programming - Page 59 they would not be able to shut down the system or change the passwords. Subscriber Admin This affects only the GUI and allows access to the follow- ing: Subscriber List, Display User Log, and Status Screen. Min Recorded Length This parameter sets the minimum record time that is to be considered valid.

  • Page 71

    Programming - Page 60 sive “Talk Off” problems are experienced during recording operations, the value should be increased. Talk Off occurs when a human voice emulates a DTMF tone. If users frequently experience difficulty in stopping recording (as evidenced by touch tones being included in the recordings), this value should be reduced.

  • Page 72

    Programming - Page 61 dialled by SVM. Inter-Digit Time sets the time between dialled tones. This value is expressed in hundredths of a second. The default is 8 (80 ms). VOICE STUDIO To access the Voice Studio from the System Main Menu, select VOICE STUDIO and press ENTER.

  • Page 73

    Programming - Page 62 The screen will show the following options: Prompt Number The number of the Prompt or Announcement to be recorded or reviewed.

  • Page 74

    Programming - Page 63 Length The length of the recording in seconds. This parameter is automatical- ly filled in by the SVM when the Prompt or Announcement is recorded. Recorded The date the recording was made or last updated. Text Space is provided for entering the text of the Prompt or Announcement to be recorded.

  • Page 75

    Programming - Page 64 Display Error Log This is a log of all system errors and other information including startup and System Daily Maintenance. The information supplied in this log includes: SVM breeding mailbox, lost message file recovered, SVM shutting down and other system information.

  • Page 76

    ID or entry. Everything the SVM does is logged here. Usually this will only be used under direction of Samsung Technical Support. Exit SVMi-4 (or SVM-400) Deactivates the SVM and shuts down the applicat- ion. The SVM will not answer the telephone until restarted.

  • Page 77

    Programming - Page 66 PORT ACTIVITY This screen provides the System Administrator with the ability to observe port- specific, line by line system activity in either real time (as it happens) or through...

  • Page 78

    Refer to the Port Activity help screen for detailed options. You may be asked to access this screen by Samsung Technical Support. SITE INFORMATION This screen menu allows the System Administrator access to helpful information about the site in which the SVM is installed.

  • Page 79

    Programming - Page 68 STATUS SCREEN The is the normal operating screen for the SVM. The Status Screen is a display- only facility, and shows information in real time relating to the current status of the SVM. The following information is displayed.

  • Page 80

    Programming - Page 69 Port The Port column gives you the number of the voice circuit that the call is taking place on. Mode The Mode column tells you which Mode the port is in. Active Block This column shows you which block is currently servicing the call, as the call gets directed through the call session.

  • Page 81

    Programming - Page 70 Total Message Count The total number of messages in the system. This includes new and saved messages. Avg Messages/Mailbox The average number of messages in subscriber mail- boxes. Disk Space Available The total disk space available in hours and minutes.

  • Page 82: Bye Block

    Programming - Page 71 Block Tables All applications are built using blocks. BYE BLOCK...

  • Page 83: Directory Block

    Programming - Page 72 Description The Bye Block is very simple. Its purpose is to say goodbye to the caller, disconnect the call and free the port. The only parameter is the prompt to be spoken before disconnecting. There is only one Bye block available in the SVM.

  • Page 84

    Programming - Page 73 Program Fields Maximum Entry Digits The maximum number of digits the caller may enter to search for the target the caller is trying to locate. This is usually set to 3...

  • Page 85

    Programming - Page 74 because most people's names do not have the same first three letters. This number can be between 1 and 10. Wait For First Digit This is the amount of time, in seconds, the system waits for the caller to enter the first digit. Wait For Subsequent Digits The amount of time, in seconds, the system waits for the caller to enter digits after entering the first digit.

  • Page 86

    Programming - Page 75 In this case, the SVM speaks the number of the Search Target. This could, for example, be an extension or mailbox number. Speak Name on Exit If this parameter is set to YES, the selected object's name is played to the caller prior to exiting the Directory.

  • Page 87: Extension

    Programming - Page 76 EXTENSION Description The Extension Block is one of the two blocks (Extension, Mailbox) that describes a subscriber. The Extension Block controls the operating charac- teristics specific to a subscriber’s extension.

  • Page 88

    Programming - Page 77 Program Fields Extension Name The name of the extension. This is used by the directory fea- ture. Extension Number The number that must be entered by the caller in order to access the subscriber extension. It does not necessarily have to be the same number dialled by SVM when transferring to the extension on the telephone system.

  • Page 89

    Programming - Page 78 ENTER at this field to bring up the Target Generator. Select a new or existing Station Block from the Target Generator pick list. Press Ctrl+O to review the selected Station Block. Directory Public/User A ‘Y’ in these parameters, and the subscriber's name recorded in the mailbox, allows the subscriber to be listed in either of the appropriate directories.

  • Page 90

    Programming - Page 79 The information contained within the three Mailbox Block screens shown in this section is for discussion and display purposes only. Three pages are required to contain the Mailbox Block parameters. The parameters are grouped by category. The categories contained in each page are as follows.

  • Page 91

    Programming - Page 80 Program Fields Mailbox Name The name of the mailbox. Extension Number The extension number to which the mailbox belongs. Announce Only Mailbox A ‘Y’ in this field designates this as an announce- ment only mailbox. When a public caller accesses this mailbox, it will play the greeting message (announcement) and exit immediately without recording a message.

  • Page 92

    Programming - Page 81 Directory Public/User A ‘Y’ in these parameters, and the subscriber's name recorded in the mailbox, allows the subscriber to be listed in either of the appropriate directories. Subscriber Password Allows the mailbox password to be changed to the default digits specified by default password in the System Wide Parameters or removed completely.

  • Page 93

    Programming - Page 82 Auto Play New Messages If set to 'Y', any new messages, or those messages not saved, will automatically begin to play when the subscriber logs in to their mailbox.

  • Page 94

    Programming - Page 83 Auto Play Message Info If this option is set, the sender information and time will be automatically played for each message. If this is not set to Y, the caller can still get this information on demand by pressing ‘00’ while a message is playing.

  • Page 95

    Programming - Page 84 Message Auto Forward Enable Auto Forward This option turns Auto Forward on. When set, any messages arriving in this mailbox will be automatically forwarded. Delete After Forwarding The new message that is to be Auto Forwarded will be discarded from this mailbox when the forwarding takes place, if this parameter is set to ‘Y’...

  • Page 96

    Programming - Page 85 Pager Notification Enabled A ‘Y’ enables the pager notification of new mes- sages received. An ‘N’ disables this option.

  • Page 97

    Programming - Page 86 Pager Station The type of station block to use for pager outdials. Press ENTER to bring up the Target Generator. Select a new or existing Station Block and press ENTER. Press Ctrl+0 to review or edit the selected Station Block. Dial The pager number to dial to notify of new messages.

  • Page 98

    Programming - Page 87 Operating Mode Indicates the Mode Name and Number for which the dis- played Block Pointers’ Targets are active. Operating Modes are given a unique number by the system. In the SVM they are 01 - 04, indicating Day, Night, Holiday and Emergency / Bad Weather.

  • Page 99

    Programming - Page 88 CallDirector Event Pointers To edit any Event Pointer, press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type. Select a new or existing block and press ENTER. MSG-LEFT Pointer This is the block that the SV will pass control to if the caller leaves a message.

  • Page 100

    Programming - Page 89 menu which performs a search operation to match the caller ENTRY to the INPUT value of a pointer, or Number of an Extension, Mailbox or Announce- ment. OPERATOR Pointer This is the target block that the SVM will pass con- trol to if the caller presses the Operator digit while listening to the mailbox greeting or recording a message.

  • Page 101

    Programming - Page 90 When a match is found, it transfers control to the block defined in the target name field. It can also translate values into new values before conducting the search. This is all done in the Menu Processor. The Menu screens consists of a Personality page and a specialised form of CallDirector--called an Input Processor--as the second page.

  • Page 102

    Programming - Page 91 Prompts 1 through 6 These are the voice prompts that the SVM speaks when the Menu Block is entered. Menu prompts 1 - 6 are spoken in succession and are normally used to prompt the caller for an entry. Allowable inputs...

  • Page 103

    Programming - Page 92 include any four-digit prompt number (1000 - 9999). A blank entry means “say nothing.” To use a different, or custom, prompt highlight the field to be changed and enter the desired prompt number. To review or edit the prompt text, press Ctrl+O (O is for Open).

  • Page 104

    Programming - Page 93 Wait for First Entry Digit This is the time, in seconds (from 0 to 99), that SVM will wait for the caller to make an entry. This timer begins after the last Menu prompt has been spoken. Wait for Subsequent Digits This is the time, in seconds (from 0 to 99), that SVM will wait for the caller to make a subsequent entry.

  • Page 105

    Programming - Page 94 Event Pointer To make changes to the No-Entry, Invalid, and Faxcall Pointers, highlight the field and press ENTER to bring up the Target Generator. Highlight and open the appropriate block type. Select a new or existing block from the...

  • Page 106

    Programming - Page 95 Target Generator pick list and press ENTER. Press Ctrl+O to review or edit the selected block. NO-ENTRY Pointer The block that the SVM will execute next if the caller makes no entry in this MENU. If a caller entered touch-tones earlier in the call and they stop responding, the SVM will treat “NO ENTRY”...

  • Page 107

    Programming - Page 96 Enter the Input Value and press ENTER to bring up the Action pick list. Highlight the appropriate Action and press ENTER. Select a Block type from the Target Generator pick list and press ENTER. Choose a new or existing block and press ENTER. Press Ctrl+O to review or edit the chosen block.

  • Page 108

    “?” in the INPUT value should be discarded. InputValue Search Order When searching for a match to a caller entry or for a particular pointer, SVMi-4 follows a consistent sequence. MENU blocks require a more elaborate search than other blocks. However, the pattern is consistent. It looks for the most specific match.

  • Page 109

    Programming - Page 98 Action Column Goto Specifies the next block to execute, if the caller’s entry matches the INPUT value. Translations Translates caller entry, telephone system or network integration information to the translated value specified. SVM then searches for a match, using the translated value.

  • Page 110

    Programming - Page 99 STATION BLOCK Description The Station Block contains all the information needed to call or transfer a caller to a particular phone number. The bulk of the Station Block defines the various call progress signals. It also contains any additional dial strings needed to reach a particular station (like dialling ‘9’...

  • Page 111

    Programming - Page 100 Program Fields Matching Dial Strings This area is where the system matches the dialled dig- its. If a Station Block has not been explicitly assigned to a phone number, the...

  • Page 112

    Prefix The Dial Prefix instructs SVM what DTMF to dial, if any, prior to the actual number. Prefix examples include a tie line or trunk access code. One example is shown in the Off-Premise Station Block: ‘9' tells SVMi-4 to dial “9” and then pause before dialling the actual telephone number.

  • Page 113

    Programming - Page 102 Conference Calls - Y/N Allows the SVM to place a conference call to the sta- tion controlled by the Station Block. Message Waiting Indicator Controls These parameters have no effect. Call Progress Training These parameters have no effect.

  • Page 114

    Programming - Page 103 There are five types of Station Blocks preset on SVM: Template, Beeper, Long Distance, Off-Premise, and On-Premise. Each of these block types comes with factory presets which should not be chan- ged. If you want to change any of these parameter settings, press Ctrl+A to bring up the Copy Block dialogue.

  • Page 115

    Programming - Page 104 Special Characters Used When Writing Dialling Instructions These characters perform special functions: & – This is a hook-flash which is critical for signalling on analogue systems. , – The comma is a 1-second pause. T – Tells the port to switch to tone (DTMF) dialling. This is the default. W –...

  • Page 116

    DCS VIP Programming Manual. ) SVMi-4 / SVM-400 and Cadence When programming using MMCs, you will see that some options refer to the "Cadence" Voice Mail system. Where this is the case, these options will apply to your SVMi-4 or SVM-400 system.

  • Page 117

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 110 STATION ON/OFF DESCRIPTION: Allows you to set keyset features on or off. Relevant options are: AME BGM This feature selects whether a station using Answer Machine Emulation (AME) will hear their personal greeting or background music (BGM) while callers are listening to the personal greeting.

  • Page 118

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 110 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right Used to store data and advance to next MMC...

  • Page 119

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 110 [205] STN ON/OFF Dial 1 for ON or 0 for OFF AME PSWD: Press UP or DOWN to select ON or OFF and press left or RIGHT soft key to return to step 3...

  • Page 120

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 308 ASSIGN BACKGROUND MUSIC SOURCE DESCRIPTION: Assigns a background music source to DCS keysets. There may be one or two music sources in the system (selectable for an internal or external source) depend- ing on the system and cards installed.

  • Page 121

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 308 ACTION DISPLAY [201 ] BGM SOURCE Press TRSF 308 BGM SOURCE:NONE Display shows current setting [205 ] BGM SOURCE Dial keyset number (e.g., 205) BGM SOURCE:NONE Press UP or DOWN to scroll through keyset num-...

  • Page 122

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 309 ASSIGN STATION MUSIC ON HOLD DESCRIPTION: Assigns a Music-On-Hold source to DCS keysets. There may be one or two music sources in the system (selectable for an internal or external source) depending on the system and cards installed.

  • Page 123

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 309 ACTION DISPLAY [201 ] MOH SOURCE Press TRSF 309 MOH SOURCE:NONE Display shows current setting [205 ] MOH SOURCE Dial keyset number (e.g., 205) MOH SOURCE:NONE Press UP or DOWN to scroll through keysets...

  • Page 124

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 408 ASSIGN TRUNK MUSIC ON HOLD SOURCE DESCRIPTION: Assigns a Music-On-Hold source to the system trunks. There may be one or two music sources in the system (selectable for an internal or external source) depending on the system and cards installed.

  • Page 125

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 408 ACTION DISPLAY [701 ] TRK MOH Press TRSF 408 MOH SOURCE:TONE Display shows current setting [704 ] TRK MOH Dial trunk number (e.g., 704) MOH SOURCE:TONE Press UP or DOWN to scroll through trunks...

  • Page 126

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 501 SYSTEM-WIDE TIMERS DESCRIPTION: table, below). Allows the technician to adjust individual system timers as necessary (see NOTE: Some timers may not be available on your keyphone system. PROGRAM KEYS UP & DOWN...

  • Page 127

    Samsung Programming SVMi-4 and SVM-400 Manual MMCs MMC: 501 Press TRSF to store and exit Press SPK to store and advance to next MMC DEFAULT DATA: SEE TABLE OF TIMERS BELOW RELATED ITEMS: NONE TIMER TABLE TIMER NAME DEFAULT RANGE...

  • Page 128

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 501 DIAL PASS TIME 05 SEC 1–25 SEC DISA DISCONNECT 30 MIN 1–255 MIN DISA LOCK OUT/TM 30 MIN 1–255 MIN DISA NOANS DISC 30 SEC 0–255 SEC DISA PASS CHECK 30 MIN 1–255 MIN...

  • Page 129

    Samsung Programming SVMi-4 and SVM-400 Manual MMCs MMC: 501 PC-MMC LOCK OUT 5 MIN 1–60 MIN PERI UCD REPORT 5 SEC 3–99 SEC POWER DOWN TIME 2000 MS 1000–9900 MS RECALL DISCONECT 2 MIN 1–255 MIN RECALL WAIT TIME 15 SEC 1–255 SEC...

  • Page 130

    Samsung Programming SVMi-4 and SVM-400 Manual MMCs MMC: 501 AA TRANS After this time, compare input digit with AA translation table and transfer to destination. ALERT TONE TIMER Sets the duration of the attention tone preceding a call to a keyset in the Voice Announce or Auto Answer mode.

  • Page 131

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 501 CAMP ON RECALL Controls the length of time a camped-on call will stay at a destina- tion before recalling to the transferring station. CLIP DISPLAY TIME The amount of time that the Caller ID information remains on the keyset’s display.

  • Page 132

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 501 DIAL PASS TIME Wait time for preventing the misdialling of outgoing call. After the last digit has been dialed, the voice path is connected. DISA DISCONNECT Controls the maximum duration of a DISA call.

  • Page 133

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 501 EXT. FWD DELAY TM Controls the External Call Forward feature which will allow a sta- tion to ring before the call is placed on external call forwarding. FIRST DIGIT TIME Controls how long the system will wait for dialling to begin before dropping the dial tone and returning the user to error tone.

  • Page 134

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 501 KMMC DIGIT TIME Controls the grace period between programming actions while in a programming session. The timer automatically returns the sys- tem to secure programming status. LCR ADVANCE TIME Controls the length of time before selecting the next a llowable route when a station is allowed to route advance.

  • Page 135

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 501 PAGE TIME OUT Controls the duration of an external page announcement. PAGE TONE TIME Controls the duration of tone burst heard over the page prior to the page announcement. PARK RECALL TIME Controls how long a call is parked before recalling to the call park originator.

  • Page 136

    Samsung Programming SVMi-4 and SVM-400 Manual MMCs MMC: 501 SMDR START/DTMF This grace period timer starts SMDR recording for touchtone dial- ling. This timer also controls the LCD duration timer on the key- sets. The duration time displayed and the SMDR time duration will be the same.

  • Page 137

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 601 ASSIGN STATION GROUP DESCRIPTION: This MMC is used to build all station groups except the operator group (for the opera- tor group see MMC 600). The options for setting up these groups will be some or all of the following: A.

  • Page 138

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 601 • TYPE 1 UCD The group NEXT destination (see below) is defined as an SLT port to which you must connect some type of announcement device to play to callers while they are on hold.

  • Page 139

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 601 This type of UCD group has the following advantages: No external device need be installed to provide an announcement. Multiple callers can hear the announcement(s) s imultaneously. Callers hearing the announcement will be transferred to a free UCD group member (agent) as soon as the agent becomes avail- able.

  • Page 140

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 601 UNCONDITIONAL: Calls are placed to all group members simultaneously. If a group member is busy, they can receive off-hook ring, if defined in MMC 300 (Customer On/Off Per Station). This ring mode option is not available for UCD or VMAA groups.

  • Page 141

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 601 NOTE: When a group is called, or a caller is transferred to a group, ringback is sent to the caller. A busy signal will not be returned even if all group members are busy.

  • Page 142

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 601 DISTRIBUTED The first call will ring the first station listed in the group. The next call will ring the next station listed in the group. UNCONDITIONAL All the stations listed in the group will ring. Busy sta- tions will receive off-hook ring.

  • Page 143

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 601 Press UP or DOWN key to select group Press LEFT soft key to move cursor to type of group and dial group type (0–5, e.g., 1) [505] STN GROUP Press UP or DOWN key to make selection...

  • Page 144

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 601 Press TRSF to store and exit Press SPK to store and advance to next MMC DEFAULT DATA: NORMAL GROUP RELATED ITEMS: MMC 203 ASSIGN UA DEVICE MMC 204 COMMON BELL CONTROL...

  • Page 145

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 701 ASSIGN COS CONTENTS DESCRIPTION: This MMC is primarily used for creating a new class of service. Individual COS fea- tures can be turned on or off for each class you create. (NOTE: If the "unsupervis- ed conference"...

  • Page 146

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 701 ACTION DISPLAY COS CONTENTS(01) Press TRSF 701 TOLL LEVEL:A Display shows COS CONTENTS(06) Dial COS (e.g., 06) TOLL LEVEL:A Press UP or DOWN key to select COS Press RIGHT soft key to move cursor to toll level COS CONTENTS(06) Dial toll level (e.g., 2—see above list)

  • Page 147

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 701 MMC: 701 COS CONTENTS(06) Dial 0 for NO or 1 for YES 12:DND : NO Press UP or DOWN key to select option Press LEFT soft key to return to step 4...

  • Page 148

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 722 STATION KEY PROGRAMMING DESCRIPTION: Allows the customising of programmable keys on specific keysets and add-on mod- ules (AOMs). For keysets, keys 1 and 2 are set as CALL keys by default (but see note).

  • Page 149

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 722 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right Used to store data and advance to next MMC...

  • Page 150

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 722 [201] KEY (MAST) Using the table above, dial a number to make a → → 18:NONE GPIK_ selection Press UP or DOWN key to make a selection Press RIGHT soft key to advance cursor to step 5...

  • Page 151

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 723 SYSTEM KEY PROGRAMMING DESCRIPTION: Allows the system-wide customising of programmable keys on keysets and add-on modules (AOMs). For keysets, keys 1 and 2 are set as CALL keys by default. (Refer to note in MMC 722.) For AOMs,all keys are set as DS keys by default.

  • Page 152

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 723 TYPE OF SET Programming is done according to the keyset type. The keyset type is displayed when you enter this program, e.g. 24 BTN SET (24-Button keyset). You can use the VOLUME keys to scroll through and select a different type if necessary (e.g.

  • Page 153

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 723 Press UP or DOWN key to make selection and press RIGHT soft key move cursor TYPE:12 BTN SETS Using the table above, press keys to make a s e- ® ®...

  • Page 154

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 724 DIAL NUMBERING PLAN DESCRIPTION: Provides the access codes and dialling plan needed for the operation of features and programs. The system comes with a wide range of acceptable numbering plans set as default and the option to customise the dialling plan. Feature codes are en- tered via the dial keypad by dialling numbers as shown in the table below.

  • Page 155

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 724 FEAT DIAL NO. Determines the feature codes S0 STN DIAL NO. Determines the S0 station dialling number DECT STN DIAL NO. Determines the DECT station dialling number * NTWK LCR DIAL NO. Additional LCR access codes for networked systems ** VIRT EXT DIAL NO.

  • Page 156

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 724 ACTION DISPLAY STN DIAL NUMBER Press TRSF 724 → → BASE01:201 Display shows FEAT DIAL NUMBER Enter option 0–8 (e.g. 6) → → ABAND:64 Press UP or DOWN key to make selection and...

  • Page 157

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 724 Press R IGHT soft key to enter and return to step 2 SAME DIAL EXIST If an error message appears indicating CHANGE? Y:1,N:0 duplication of access code, enter 1 for YES for...

  • Page 158

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 727 SYSTEM VERSION DISPLAY DESCRIPTION: Used only for system version display. This is a READ -ONLY MMC. Version display format is: ‘YY MM DD Version #’ where YY=Year, MM=Month, DD=Day, Version #=Version number PROGRAM KEYS UP &...

  • Page 159

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 727 DEFAULT DATA: NONE RELATED ITEMS: NONE...

  • Page 160

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 750 VM CARD RESTART DESCRIPTION: There are two options available in this MMC: Download and Card Restart. DOWNLOAD When the SVM starts, part of the power-up procedure will download data from the keyphone system to determine time, date, what mailboxes to create, and the sys- tem numbering plan.

  • Page 161

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 750 ACTION DISPLAY VM CARD RESTART Press TRSF 750 DOWNLOAD ? Y E S Display shows Dial 0 for NO to set option and advance VM CARD RESTART Display shows CARD RESTART? NO...

  • Page 162

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 751 ASSIGN MAILBOX DESCRIPTION: This MMC assigns each station or group as having a mailbox in a specific SVM group. When stations or groups are assigned to an SVM group, mailboxes will be MMC 750 created for each directory number with a “YES”...

  • Page 163

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 751 PROGRAM KEYS UP & DOWN Selects station number KEYPAD Selects station number Used to store data and advance to next MMC ACTION DISPLAY [741] ASSIGN MAIL BOX Press TRSF 751 201 : YES...

  • Page 164

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 751 Press SPK to store and advance to next MMC DEFAULT DATA: ALL STATIONS = YES ALL GROUPS = NO RELATED ITEMS: NONE...

  • Page 165

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 752 AUTO RECORD DESCRIPTION: Specific stations can be assigned to automatically record conversations. Options for recording are: Station number (STN) Mailbox (MB) Voice Mail port Call type: all incoming calls (I), all outgoing calls (O), or both incoming and outgoing calls (B).

  • Page 166

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 752 ACTION DISPLAY AUTO RECORD Press TRSF 752 STN: 301 MB: NONE Display shows AUTO RECORD Dial station number (e.g. 302) STN: 302 MB: NONE Press UP or DOWN key to make selection and...

  • Page 167

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 752 Press TRSF to store and exit Press SPK to store and advance to next MMC DEFAULT DATA: MB = NONE PORT = NONE CALL = I RELATED ITEMS: NONE...

  • Page 168

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 753 WARNING DESTINATION DESCRIPTION: This MMC provides an emergency destination for trunk/station calls to the Voice Mail group if the Voice Mail card is removed or the Voice Mail system is offline.

  • Page 169

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 753 ACTION DISPLAY VM DEST. Press TRSF 753 DEST:500 Display shows VM DEST. Dial station number (e.g. 213) DEST:213 Press UP or DOWN to scroll to number Press TRSF to store and exit...

  • Page 170

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 754 VM HALT DESCRIPTION: This MMC is used to halt the Voice Mail card (take it offline). No calls will be discon- nected, but no new IN/OUT bound calls are established. It ensures that there is no traffic on the Voice Mail card when it is removed from the system.

  • Page 171

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 754 Press UP or DOWN to select Press RIGHT soft key to move cursor VM HALT Display shows: ARE YOU SURE?:YES Press UP or DOWN to select YES or NO (YES will take card off-line)

  • Page 172

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 755 VM ALARM DESCRIPTION: MMC 753 This MMC will generate an alarm message at the destination a ssigned in whenever the Voice Mail flash memory usage reaches a predefined threshold. The threshold is measured in percentage of capacity. This means that if the MMC is set for 80, the alarm will be generated when the data in memory exceeds 80% of the available space.

  • Page 173

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 755 Press TRSF to store and exit Press SPK to store and advance to next MMC DEFAULT DATA: RELATED ITEMS: NONE...

  • Page 174

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 756 ASSIGN VM MOH DESCRIPTION: This MMC is used to assign each Music-On-Hold source for the keyphone system from a sound file located on the SVM flash module. The 100 available sound files are defined as numbers 5000 to 5099, but are referred to in this MMC as 00-99.

  • Page 175

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 756 ACTION DISPLAY SET VMMOH Press TRSF 756 NOT USE Display shows SET VMMOH Press UP or DOWN to select the SVM NOT USE port (e.g. 228) SET VMMOH Press RIGHT soft key to move cursor to next field and press UP or DOWN to select sound file (e.g.

  • Page 176

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 757 VM IN/OUT DESCRIPTION: This MMC defines which Voice Mail port is used for incoming calls (IN option), outgo- ing calls (OUT option) or both (IN/OUT option). 756) to one of the It can also be used to reset the current MOH port (set in above options.

  • Page 177

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 757 VM IN / OUT Dial port number : IN / OUT Press UP or DOWN to select number Press RIGHT soft key VM IN / OUT Press UP or DOWN to select option...

  • Page 178

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 758 VM DAY/NIGHT DESCRIPTION: (For iDCS100 only.) The Voice Mail (VM) card can operate in either a DAY or NIGHT mode. The mode will determine what main menu greetings and options are played to callers.

  • Page 179

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 758 VM DAY / NIGHT Press VOLUME keys to select ring plan (e.g. 2) RING 2: Press RIGHT soft key VM DAY / NIGHT Press VOLUME keys to select DAY/NIGHT RING 2: NIGHT e.g.

  • Page 180

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 806 CARD PRE-INSTALL DESCRIPTION: Allows the pre-programming of a slot for a specific card. For example, after the system is installed and a new card is added, running this program causes the system to recognise the card.

  • Page 181

    Samsung Programming SVMi-4 & SVM-400 Manual MMCs MMC: 806 ACTION DISPLAY O.SLI SLOT Open programming and select 806 O.2SLI → → O.2SLI Display shows EXP.1 SLOT Press UP or DOWN key to select slot number 6DLI → 8DLI → EXP.1 SLOT...

  • Page 182

    Index to Technical Manual Applications Administrator 36 Assigning Groups 32 Audiotext 17 Active Block Column 69 Auto Attendant 8, 32 Activity Display 25 Auto Attendant Features Activity Log 65 - Description 17 Administration Digit 90 Auto Attendant Features List 13 Administration Features Auto Attendant Routing 18 - Description 25...

  • Page 183

    Caller ID Compatible 16 Calls To Date 69 Back Plane Connectors 31 Camp On Support 18 Backing Up Memory 11 Conference Calls - Y/N 102 Backup and Restore 25, 47 Connections 38 Block Tables 71 Contents 1 Block.TBL 48 Board Diagram 30 Broadcast 20 Daily Maintenance Time 58 Bye Block 71...

  • Page 184

    Detect on leading edge 59 Dial 86 Editing and Moving within a Field 41 Dial Number 77 Enable Auto Forward 84 Dial Tone Trim Size 59 Enable Extended Prompting 81 Direct to Mailbox 18 Equipment Requirements 37 Directory Accesses 69 Escape Digit 90 Directory Block 72 ESCAPE Pointer 88...

  • Page 185

    - Software Features 12 Feature Descriptions 16 FAXCALL Pointer 95 Administration Features 25 Feature Descriptions 16 Auto Attendant Features 17 Feature List 12 System Features 16 Voice Mail Features 19 Feature List 12 General Description 7 Getting Help 40 - Hardware Description 9 GREET-DTMF Pointer 88 Backing Up Memory 11 Main Board 9...

  • Page 186: Table Of Contents

    I-Button 10, 30 - Inspection 31 Include Unnamed Objects 74 - Installation 31 Incoming Call Overflow 19 - SVMi-4 Set Up 32 Individual Mailbox Greeting 21 - Testing the Hardware 33 Individual Mailbox Name 21 Interruptible Voice Prompts 19 Individual Mailbox Password 21...

  • Page 187

    Memory Access LED 29 Memory Connector 28 Length 63 Menu Block 89 LIFO / FIFO 80 - Action Column 98 Logging In 40 - Description 89 - Program Fields 90 Message Alert Control Allowed 81 Mailbox 77, 78 Message Alert Controls 83 - Description 78 Message Auto Forward 84 - Program Fields 80...

  • Page 188

    Message Save 23 Message Scan 23 Navigation 41 Message Send 23 New / Old Selection 23 Message Skip 23 NO-ENTRY Pointer 95 Message Undelete 23 Number of Subscribers 69 Message Waiting Indications 83 Message Waiting Indicator Controls 102 One-Touch Access 24 Message Waiting Light Indication 23 Open Block Table 52 Message.TBL 48...

  • Page 189

    SVM Directory Structure 48 Pager Notification Enabled 85 Phone System Options 45 Pager Station 86 - MMC List 46 Password Security 25 Subscriber Options 45 Password then GOTO 98 SVM Administration Password then Goto 98 Options 45 Personal Greetings 24 Programming Methods 37 Personal Mailbox Administration 24 - The Screen Interface 37...

  • Page 190

    Mailbox 78 Programming Methods 37 Menu Block 89 Programming Reference 50 Station Block 99 Prompts 49, 72, 91 - System Main Menu 50 Prompt Number 62 Open Block Table 52 Prompt or Announcement 61 Operating Utilities 63 Proprietary Design 17 Port Activity 66 Site Information 67 Status Screen 68...

  • Page 191

    Reset Button 28 Software Features 12 Retention Days Remaining 78, 81 Speak Key Value on Exit 75 Retries If No Match 74 Speak Name on Exit 75 Retry if INVALID Condition 93 Special Characters Used When Writing Dialling Instructions 104 Ring Mode 32 Station 77 Run Status LED 29...

  • Page 192

    Suffix 101 Times All Ports Busy 69 SVMi-4 Main System 28 Total Message Count 70 Synchronised Clock 17 Transfer Controls 101 System Activity 69 Translations 98 System Admin 58 Type Column 98 System Administration 35 System Administrator 36 Upgrade 10...

  • Page 193

    Wait For First Digit 74 Wait for First Entry Digit 93 Wait For Subsequent Digits 74, 93 Wild Cards 96...

  • Page 194

    SVMi SVMi 4 & SVM 4 & SVM 400 User Guide 400 User Guide SVMi SVMi 4 & SVM 4 & SVM 400 User Guide 400 User Guide Contents About this Guide Quick Reference Flow Chart Accessing Your Mailbox Getting Started Listen To Your Messages Sending Messages Personal Greetings...

  • Page 195: About This Guide

    About this Guide - Page 1 About this Guide This User Guide describes how to set up your mailbox, and how to use the vari- ous mailbox owner features. Please read this guide carefully before you use your mailbox. Your voice mailbox is capable of storing private messages, offers a number of options for sending or redirecting messages, and provides several ways to noti- fy you of new messages or calls.

  • Page 196

    Flow Chart - Page 2 Quick Reference Flow Chart 1 and 3 - While Listening to Messages 2 - While Recording Messages Play Messages Previous Message Review Recording Save Messages Discard Messages Stop Recording, Append Reply to Sender Call Sender Discard, Re-record Forward a Copy Rewind 5 Secs...

  • Page 197: Accessing Your Mailbox

    Accessing Your Mailbox - Page 3 Accessing Your Mailbox Outside Callers Dial the phone number that will be answered by the SVM. The main greet- ing will answer. At the main greeting, dial # plus your mailbox number (mailbox numbers usually match your extension number).

  • Page 198

    Accessing Your Mailbox - Page 4 At this point, inside and outside callers follow the same instructions. You will hear a message stating the number of messages left in your mailbox. You will then hear the Mailbox Owner Main Menu with the following options: 1 Listen to New Messages - See Listen to your Messages.

  • Page 199: Getting Started

    Getting Started - Page 5 Getting Started Using your new mailbox is as simple as following a few simple spoken instruct- ions. First-time users should read this User Guide as a tutorial. The first things to do are: Access your mailbox - You already know how to do this (see page 3).

  • Page 200

    Listen to Your Messages - Page 6 Listen To Your Messages If there are new messages in your mailbox your VMMSG key will be lit. Call the SVM by pressing this key, and when prompted enter your password. Select [1] to listen to new messages or [3] to listen to saved messages. To play / replay the message you just heard.

  • Page 201

    Listen to Your Messages - Page 7 To fast forward the message 5 seconds. To change playback speed of the recording. To play Help options. To hear the time and date, and sender's information, for the message you just heard. Sender information is not available on outside calls. To move to the next message.

  • Page 202

    Message Forwarding Options - Page 8 Message Forwarding Options If option [6] is selected from the message play menu, you will be given the option to Forward this message to another subscriber. The subscriber can be selected by dialling the mailbox number (nnn) using the directory service (#) or you may also add comments and leave it as a memo to yourself (##).

  • Page 203: Sending Messages

    Sending Messages - Page 9 Sending Messages Press [2] from the Main Menu. Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 Select the recipient. 2 Record the message. 3 Follow instructions to review, continue, re-record or accept it or continue sending it to other subscribers using the Send then Copy option.

  • Page 204: Personal Greetings

    Personal Greetings - Page 10 Personal Greetings To set a personal mailbox greeting, press [5] from the Main Menu. Your personal greeting will be played every time someone reaches your mailbox. A typical text for a personal greeting message is: "Hello, this is ..

  • Page 205: Mailbox Administration

    Mailbox Administration - Page 11 Mailbox Administration The Mailbox Administration menu is used to turn on and off your pager notifica- tion, message alert options and other sent message control features. Message Alert When this function is activated, the SVM will call any outside or internal tele- phone number after each message is left in your voice mailbox.

  • Page 206

    Mailbox Administration - Page 12 From the mailbox Main Menu press [6] for mailbox administration. Press 2 for pager notification. Only one option is available to you. Press 1 to toggle pager notification on and off. NOTE: Your pager number must be programmed by the system administrator. Undelete When this function is activated, the SVM will allow you to undelete any mes- sages that you have recently deleted (up to 3 am the following morning).

  • Page 207

    Mailbox Administration - Page 13 Undelivered Retrieval When this function is activated, the SVM will allow you to recall any messages you have sent that have not yet been picked up by the recipient. From the mailbox Main Menu press [6] for mailbox administration. Press 4 for undelivered messages.

  • Page 208: Recording Your Name

    Personal Services - Page 14 Personal Services The Personal Administration menu is used to set your password and record your name. Setting Your Password From the mailbox Main Menu press [#]. Press 1. The current password will be played and you will have the chance to change it.

  • Page 209

    Keyset User Features - Page 15 Keyset User Features The following options are available if you have a DCS keyset. They require setup by the system administrator. Message Waiting Lights When a new message is left in your mailbox, the voice mail message light on your keyset will flash.

  • Page 210

    Keyset User Features - Page 16 To activate this feature press the AME key. It will light and the feature is set. Press again to turn off. If this key is pressed while a station is ringing (during forward no answer), the feature will be turned on for the current call only. While the caller is leaving a message or ringing you may: Press [#] to immediately put the caller in your voice mailbox and monitor Press [✱...

  • Page 211

    Keyset User Features - Page 17 If the password option is turned on while a message is being left, press the flashing AME light and enter your station password (not your SVM password). You will then hear the message being left. Shortcuts Calling If calling a station that is busy or does not answer, you can press [#] to imm-...

  • Page 212

    Interactive Displays - Page 18 Interactive Displays Display keyset users have the added advantage of using the soft keys and dis- plays to play, save, delete, reply, call, fwd, rewind, pause, fast forward, change the volume, get message information or help. Viewing Mailbox Contents If you have new messages, in addition to the message waiting light you will be able to use the keyset displays and soft keys to communicate with the SVM.

  • Page 213: W X Y Z

    Index to User Guide About this Guide 1 Interactive Displays 18 Accessing Your Mailbox 3 Viewing Mailbox Contents Internal Callers 3 Internal Callers 3 Outside Callers 3 AME Password 16 Keyset User Features 15 Answer Machine Emulation 15 AME Password 16 Answer Machine Emulation 15 Direct Messaging 17 Direct Messaging 17...

  • Page 214

    Personal Services 14 Recording Your Name 14 Listen To Your Messages 6 Setting Your Password 14 Mailbox Administration 11 Recording Your Name 14 Message Alert 11 Pager Notification 11 Undelete 12 Self Memo 17 Undelivered Retrieval 13 Sending Messages 9 Message Alert 11 Shortcuts 17 Message Forwarding Options 8...

  • Page 215

    Samsung Business Communications Brookside Business Park, Greengate, Middleton, Manchester M24 1GS...

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Svm-400

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  • George Jun 17, 2016 02:11:
    Thanks for the manual it helped