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CallDirector Event Pointers To edit any Event Pointer, press ENTER to
G
bring up the Target Generator. Highlight and open the appropriate Block
type. Select a new or existing block and press ENTER.
MSG-LEFT Pointer This is the block that the SV will pass control to if
G
the caller leaves a message. The target block allows the caller the option of
returning to the beginning of the application or sending the caller to the
Bye block if the organisation or individual does not want to give the caller
additional options.
NO MSG-LEFT Pointer This is the block that the SVM will pass control
G
to if the caller does not leave a message or if this is an announcement-only
mailbox. The target block may allow the caller the option of returning to the
beginning of the application or sending the caller to the Bye block, if the
organisation or individual does not want to give the caller additional options.
ESCAPE Pointer This is the block that the SVM will pass control to if
G
the caller presses the escape digit while listening to the mailbox greeting or
while leaving a message in the mailbox. When the Escape digit is pressed,
SVM will immediately exit the process it's in and go to the block defined
in this pointer.
GREET-DTMF Pointer This is the block that the SVM passes control to
G
if the caller enters any valid DTMF while listening to the mailbox greeting. If
defined, the Admin digit, Escape digit, digit to skip the greeting, and the
Operator digit are not considered valid for this pointer. The target block is a
Programming - Page 88
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