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SVM 400
Technical Manual

General Description

Samsung Telecommunications America reserves the right without prior notice to revise
information in this manual for any reason. Samsung Telecommunications America also
reserves the right without prior notice to make changes in design or components of
equipment as engineering and manufacturing may warrant. Samsung Telecommunica-
tions America disclaims all liabilities for damages arising from the erroneous interpreta-
tion or use of information presented in this manual.
Table of


   Summary of Contents for Samsung SVM 400

  • Page 1: General Description

    General Description Installation Programming Samsung Telecommunications America reserves the right without prior notice to revise information in this manual for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 2

    - Memory Connector - Memory Access LED - Run Status LED - Memory - RJ11 Connectors Installing the SVM 400 System Inspection Installation SVM 400 / DS 616 Set Up Testing the Hardware System Shutdown SVM 400 Technical Manual Page 1...

  • Page 3

    MMC 722 MMC 723 MMC 724 MMC 727 MMC 740 MMC 741 MMC 745 MMC 746 MMC 747 MMC 748 MMC 749 Back Up and Restore - SVM 400 Directory Structure - Defaulting the Configuration SVM 400 Technical Manual Page 2...

  • Page 4

    Broadcasting to All Mailboxes APPENDIX A Special Characters Used When Writing Dialing Instructions APPENDIX B Creating or Modifying Prompts About SVM 400 prompts Professionally Recorded Prompts Prompt Listing Index Prompts APPENDIX C Contact Information SVM 400 Technical Manual Page 3...

  • Page 5: Voice Mail

    Auto Attendant The SVM 400 Auto Attendant works by automatically answering calls and playing a custom greeting to the caller along with some dialing instructions. The caller may then press digits on the keypad to direct the call to the appropriate person or department.

  • Page 6: Hardware Description

    HARDWARE DESCRIPTION Contents Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVM 400 has no moving parts. This adds to the robustness and reliability. All the custom speech prompts and callers messages are stored in digital form on static memory.

  • Page 7: Software Features

    SOFTWARE FEATURES Contents The software for the SVM 400 is installed at the factory. All that is needed is for it to be customized to meet the individual requirements of each installation, in some cases even this may not be necessary.

  • Page 8

    - Administrators Mailbox - Automatic Setup - Back Up and Restore - Default Operation - Password Security - Programming – On Site or Remote - Subscriber Database - Voice Prompted Programming - Voice Studio SVM 400 Technical Manual Page 7...

  • Page 9

    Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVM 400 will immediately respond. It is not necessary to listen to all the options if you are a ‘power user’ and know what you are doing.

  • Page 10

    Auto Log In When calling Voice Mail, the DS 616 system can correctly identify you as the caller and ask for your password (optional). The benefit of this is that you do not have to identify yourself to the SVM 400, it knows who is calling and what mailbox you want to access.

  • Page 11

    Table of Call Forward to Voice Mail Any station on the DS 616 phone system may be forwarded to the SVM 400 voice mail. Forwarding types are forward all calls, forward only when busy, forward only when no answer, or forward Contents when either busy or no answer.

  • Page 12

    Message Undelete At some time, everyone discards a message, and immediately wishes they had kept it. The undelete feature of the SVM 400 will allow you to retrieve messages that have been deleted. Message Waiting Light Indication An indication on your keyset tells you when you have new messages.

  • Page 13

    These activities include adding and removing mail- boxes, and changing prompts. Automatic Setup When the SVM 400 is first installed a range of mailboxes matching the DS 616 database is created. This reduces set up time.

  • Page 14

    The amount of storage time on this module is determined by the size of the media card measured in Mega Bytes (MB). To remove or insert a memory card, shut the power off to the SVM 400 and then remove the Compact Flash from the SVM 400 by simply pulling it out.

  • Page 15

    HOME PAGE Table of Contents SVM 400 SVM 400 Technical Manual Page 14...

  • Page 16

    After installing the SVM 400 system and turning the power on there are some key system options that should be set in order for the SVM 400 to function correctly. These steps are performed in the DS 616. It is necessary to perform these at this time so that the SVM 400 will initialize properly and synchronize its mailbox database with that of the key system.

  • Page 17: System Administration

    System administration can be on several levels. The Subscriber A subscriber is someone who has an extension or mailbox on the SVM 400 system. Each Subscriber has con- trol over individual options associated with their mailbox and extension settings. Each subscriber (mailbox owner) will have the option of setting or changing certain mailbox options. These are listed in the user guide.

  • Page 18: Programming Methods

    DTMF subscriber administration. The Screen Interface Most of the programming is achieved using a PC attached to the SVM 400 serial port. This makes use of a Graphical User Interface or GIU, and is considered necessary for initial set up.

  • Page 19

    ‘Ctrl + O’ to open the block beneath the cursor. This non-linear method of navigation is extremely flexible as you can easily follow the path of any call. To return to the previous block in this path press ‘Ctrl + R’. SVM 400 Technical Manual Page 18...

  • Page 20

    Accessing DTMF System Administration To access the DTMF system administration mode: Call the SVM 400 and from the Main Menu press the ‘#’ key followed by 3 zeros. If you are answered by a ✱ prompt to enter your password you are in a mailbox and must first press “...

  • Page 21

    Note that if the SVM 400 system is being installed in an existing system (a system that did not previously have an SVM 400), you will have to use MMC 806 to pre install the system and MMC 724 to assign extension num- bers to each SVM 400 port.

  • Page 22

    Table of Back Up and Restore Contents You may back up the database of the SVM 400 but must have a PCMCIA to Compact Flash adapter to do it. Follow these steps: Power down the SVM 400. Remove Compact Flash.

  • Page 23: Programming Reference

    The following section provides in depth definitions and descriptions of all the programmable fields within the SVM 400 software. Some fields are not accessible in the SVM 400. If you cannot put the cursor on them you can not change them. Explanation of Default Configuration The default configuration in the SVM 400 has been minimized to simplify installation time and reduce the amount of time it takes to learn the application.

  • Page 24

    To access the System Main Menu, from the Status screen press [escape] and enter the password, then press ENTER. The System Main Menu provides easy access to the different areas of SVM 400 programming. The specific areas can be accessed using the cursor controls or by selecting the designation letter A. The areas that can be...

  • Page 25

    The block table is used for building SVM 400 call routing applications. This is the most frequently accessed area in the SVM 400 and determines its behavior when it is routing calls. All the prompts and options offered to callers are programmed here.

  • Page 26

    Warning: For this data to be saved the SVM 400 must lock its ports temporarily. Any idle ports are immediately locked. As ports become free they are also locked. When all ports are locked the data will be backed up and the ports placed back online.

  • Page 27

    This format is only important because the directory feature will search on a specific field (first name or last name) and the search should be consistent for all entries. Contents SYSTEM WIDE PARAMETERS To access the System Wide Parameters, from the System Main Menu select SYSTEM WIDE PARAMETERS and press ENTER. SVM 400 Technical Manual Page 26...

  • Page 28

    Application Admin This works with the GUI only and denies access to only three areas: System Wide Parameters, Exit SVM 400, and Port Activity. This is typically given out to an administrator’s assistant. Though accessing the system with this password could still allow the user to damage the application, they would not be able to shut down the system or change the passwords.

  • Page 29

    Language and Locale (or dialect). The field that you can edit in this page is the ‘Key Code’. Key Code The key code is the shared digit entered by the caller and used by the SVM 400 to identify a lan- guage selection.

  • Page 30

    The Telephone Extension The telephone extension number to use. Enter your extension or telephone num- ber that the SVM 400 will call to set up a recording session. Typically this will be a conveniently located station on the system.

  • Page 31

    Activity Log This screen provides a log of all of SVM 400 activities. These include: changing to another mode, SVM 400 hanging up, new call and call data, or searching on caller ID or entry. Everything SVM 400 does is logged here.

  • Page 32

    This screen provides the system administrator the ability to observe, port specific, line by line system activity in either real time (as it happens) or through the SVM 400 Activity Log (if it’s already happened). This activity con- tains detailed information for both subscriber and public caller call sessions. Refer to the Port Activity help screen for detailed options.

  • Page 33

    Calais’ ports. To execute a command, type the command and arguments at the command line prompt => and then press ENTER. To exit the facility and return to the System Main Menu, press F9. You may be asked to access this screen by Samsung Technical Support. SVM 400 Technical Manual Page 32...

  • Page 34

    STATUS SCREEN This is the normal operating screen for the SVM 400. The Status Screen is a display only facility, and shows information in real time relating to the current status of the SVM 400. The following information is displayed.

  • Page 35

    Bye Block Use to terminate a call. One of these exists in the SVM 400. Directory Block Use to enable a caller to ‘look up’ an extension number. One of these exists in the SVM 400. Extension Block This block has limited functionality on the SVM 400 and it is mostly used to transfer callers to the physical stations.

  • Page 36

    SVM 400. Program Fields Prompt The number of the prompt that the SVM 400 speaks before disconnecting the caller. Allowable inputs are 0001 - 9999 with blank indicating “say nothing”. Press ‘Ctrl+O’ at this field to review or edit the prompt text.

  • Page 37

    Include Unnamed Objects If this parameter is set to YES, search targets with no recorded name will be included in the directory listing played to the caller. In this case, the SVM 400 speaks the number of the search target. This could, for example, be an extension or mailbox number.

  • Page 38

    Prompts On the 2 page of the directory block you will find a list of the prompts that SVM 400 plays to the caller. Highlight the prompt number and press ‘Ctrl+O’ to review the prompt text and usage. These prompts may not be edited.

  • Page 39

    ENTER. Press Ctrl+O at this field to review or edit the Mailbox Block or Distribution List associated with the Block. Dial Number The actual number that the SVM 400 will dial to complete the transfer. In other words, this is the number that is dialed when the caller enters the extension number.

  • Page 40

    The mailbox block also has a Language field, and the SVM 400 will try to resolve these fields to a single value (make them match). If conflicting information is contained in these fields, the extension block has priority and the mailbox block will be automatically changed to match.

  • Page 41

    The categories contained in each page are as follows. Program Fields Mailbox Name The name of the mailbox. SVM 400 stores the subscriber’s name in ‘last name, first name’ for- mat. When entering the subscriber’s name this format should be followed. If the name is entered as ‘firstname, lastname’...

  • Page 42

    The extension block also has a language field, and the SVM 400 will try to resolve these fields to a single value (make them match). If conflicting information is contained in these fields, the extension block has priority and the mailbox block will be automatically changed to match.

  • Page 43

    In version 1.2 and later these are not accessible. Previous software versions allowed access to them but the fields were not used by the SVM 400 software. The ‘Mailbox has Message Waiting Light’ is fixed as Yes for all mailboxes that have an extension associated with them.

  • Page 44

    Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers’ Targets are active. Operating Modes are given a unique Number by the system. In the SVM 400 they are 01 - 04, indicating Day, Night, Holiday and Emergency / Bad weather.

  • Page 45

    Escape Digit This is the digit to escape out of the current menu and back to the previous menu. If this is pressed at the main menu the caller will be disconnected. SVM 400 Technical Manual Page 44...

  • Page 46

    Wait for First Entry Digit This is the time, in seconds (from 0 to 99), that SVM 400 will wait for the caller to make an entry.

  • Page 47

    NO-ENTRY Pointer The block that the SVM 400 will execute next if the caller makes no entry in this MENU. INVALID Pointer The block that the SVM 400 will execute next if the caller has made too many invalid entries (determined by retries allowed) or a search on a value other than ENTRY failed to find a match.

  • Page 48

    Translations Translates caller entry, telephone system or network integration information to the translated value specified. SVM 400 then searches for a match, using the translated value. Password then Goto Used only with MENU Blocks. A password pointer is used to restrict access to a target block by requiring the caller to enter a password code before passing control to the target block.

  • Page 49

    Station Block based on the kind of number being dialed (all seven digit numbers, four digit numbers beginning with ‘3’, ‘0’, long distance numbers, etc.). The SVM 400 requires at least one Station Block to make supervised calls and you can create as many Station Blocks as desired.

  • Page 50

    Retrain – Train To run the Call Progress Train routine, enter a telephone number in either the ringing number field, the busy number field, or both fields. Specify the number of times SVM 400 is to try the number to gather data.

  • Page 51

    555 1234, we could enter 5551234 in one of the fields of the beeper block. Or we could enter 555????, in which case any time the SVM 400 needed to dial out a number beginning with 555 it would use this sta- tion block).

  • Page 52

    Creating a Multi-Level Menu Contents The SVM 400 comes default with 4 menus to answer calls in the day, night, holiday, or weather (which can actually be used for any emergency). If you need to create additional menus it is easy.

  • Page 53

    Language and Locale (or dialect). You may enter a ‘Key Code’ for each language. The key code is the digit entered by the caller and used by the SVM 400 to identify a language selection. Additionally, you may select a default language for the system.

  • Page 54

    For 1st, 2nd and 3rd prompt enter 0006, 0109, and 0101 (remember step 15?). Note: When an additional language is installed on the SVM 400 system it consists of a duplicate set of prompts in a different directory. These prompts are in a different language but use the same numbers. The menu block will look for them in a specific directory determined by the language selection.

  • Page 55

    O O v v e e r r f f l l o o w w D D e e s s t t i i n n a a t t i i o o n n When a station call forwards to VM (or a group overflows) the call is passed to the SVM 400 and answered by either the Main Auto Attendant or the mailbox associated with the forward or overflow.

  • Page 56

    ; – The semicolon is use to wait for dial tone. The SVM 400 will wait up to twelve seconds for dial tone before dialing any additional characters. If no dial tone is detected the call will fail. This is useful in environments that may have a shortage of resources such as a limited number of trunk lines or DTMF receivers.

  • Page 57

    System Administration Prompts can be recorded using SVM 400's Telephone System Administration. This is accessed by dialing from a touch tone phone into the SVM 400 system, when the system answers enter # plus three zeros, followed by the System Administration’s password. You will be prompted to press 1 for System Prompts and then prompted to enter the Prompt Number.

  • Page 58

    After you have run BUILDPMT, you will need to copy 2000.PMT to the PMT directory. Once you have put SVM 400 back online, you will need to assign the new prompt to a Block in SVM 400, so that it can be played to the caller.

  • Page 59

    Usage: In a MENU block after the opening options to tell Usage: Maybe used in any Block which accepts caller entry. callers that they will be connected to a human operator after a brief wait. SVM 400 Technical Manual Page 58...

  • Page 60

    "For a directory of mailboxes, press '1'." FILE: 0130.PMT Usage: Optional prompt used in a menu to advise a caller To exit, press the Star key. of the availability of directory services. Usage: Used by the System Directory Facility. SVM 400 Technical Manual Page 59...

  • Page 61

    Usage: Played by the Document Librarian to explain how to FILE: 0219.PMT escape from the document selection process. "For voice label administration, press '1'." Usage: Played by the Document Librarian to ask the admin- istrator to specify voice administration. SVM 400 Technical Manual Page 60...

  • Page 62

    FILE: 0309.PMT FILE: 0334.PMT To forward calls to another extension, press '4'. When you are finished, press the pound key alone. FILE: 0310.PMT FILE: 0335.PMT To cancel call forwarding, press '4' your designated location. SVM 400 Technical Manual Page 61...

  • Page 63

    FILE: 0358.PMT FILE: 0381.PMT Auto play of new messages is disabled. To set fax message delivery, press '2'. FILE: 0359.PMT FILE: 0382.PMT "To record a reminder, press the pound key." Weekly Schedule. SVM 400 Technical Manual Page 62...

  • Page 64

    Enter the new password followed by the pound key. FILE: 0406.PMT FILE: 0431.PMT Your busy greeting is... Password set. FILE: 0407.PMT FILE: 0432.PMT Your no answer greeting is... To reset the password to the default value, press '1'. SVM 400 Technical Manual Page 63...

  • Page 65

    How long do you wish calls to be blocked. Your phone number is... FILE: 0482.PMT FILE: 0457.PMT the pound key. Call blocking is set. FILE: 0483.PMT FILE: 0458.PMT Enter two digits each for the month and day. End of PAN list. SVM 400 Technical Manual Page 64...

  • Page 66

    "Enter the recipient's number". Urgent. FILE: 0530.PMT FILE: 0505.PMT Delivery options. Certified. FILE: 0531.PMT FILE: 0506.PMT For urgent delivery, press '1'. Confidential. FILE: 0532.PMT FILE: 0507.PMT To cancel urgent delivery, press '1'. Callback requested. SVM 400 Technical Manual Page 65...

  • Page 67

    Reply required. FILE: 0580.PMT FILE: 0556.PMT Quick Memo. Pager notification is set. FILE: 0581.PMT FILE: 0557.PMT "...followed by the pound key." Pager notification is not set. FILE: 0582.PMT "To create a Follow Up, press '1'." SVM 400 Technical Manual Page 66...

  • Page 68

    "This call is forwarded from..." "For active only, press '1'." Usage: Played to the forwarded party upon presentation of a remote forwarded call. "This call is forwarded from... FILE: 0606.PMT extension 123." "For pending only, press '2'. SVM 400 Technical Manual Page 67...

  • Page 69

    "I'm sorry. That extension was not answered. To Usage: Used in the ECLASS to give instructions on how to leave a message press 1. To transfer to a different EXT, pick up a parked caller during a page. SVM 400 Technical Manual Page 68...

  • Page 70

    Usage: System Administration Prompt. Do not edit. FILE: 0767.PMT FILE: 0916.PMT "Enter the telephone number where you can be reached" System error! FILE: 0768.PMT Usage: System Administration Prompt. Do not edit. Invalid entry. Try again. SVM 400 Technical Manual Page 69...

  • Page 71

    Usage: Used in the system wide record facility to inform the FILE: 0958.PMT caller they attempted an operation like review on an empty "To change playback speed, press '9''9'." recording. FILE: 0959.PMT "To continue recording, press '2'." SVM 400 Technical Manual Page 70...

  • Page 72

    The number you have entered is. FILE: 0965.PMT FILE: 0972.PMT To reset the password to the default value, press ‘5’. The current directory name is. FILE: 0966.PMT To enter your directory name, press ‘3’. SVM 400 Technical Manual Page 71...

  • Page 73


  • Page 74

    HOME PAGE Table of Appendix C Contents Contact Information Samsung Telecommunications America 2700 NW 87th Avenue Miami, FL 33172 Telephone: (305) 592-2900 Website: Technical Support Telephone: 1-800-876-4782 SVM 400 Technical Manual Page 73...

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