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Samsung SVM-400 General Description Manual

Complete integrated voice processing.
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GENERAL DESCRIPTION

SVM/SVMi E-Series
(SVM-400, SVMi-2E, SVMi-4E, SVMi-8E, SVMi-16E)
Complete Integrated Voice Processing
Every effort has been made to eliminate errors and ambiguities in the information contained in this guide.
Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA.
SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all the liabilities for damages arising from the erroneous interpreta-
tion or use of information presented in this guide.

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   Summary of Contents for Samsung SVM-400

  • Page 1: General Description

    Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all the liabilities for damages arising from the erroneous interpreta- tion or use of information presented in this guide.

  • Page 2

    SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make any changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Table Of Contents

    Table of Contents System Overview The SVM/SVMi E-Series System The SVM/SVMi E-Series Capacity and Compatibility Chart Auto Attendant Voice Mail System Capacities Hardware Description SVM-400E Main System (Mother Board - PCB) Power Supply DL1 and DL2 Connectors Unmarked Connectors The Serial Interface Data Storage Device Back Up Adapter SVMi-2E...

  • Page 4

    Table of Contents SVMi-8E/SVMi-16E SBC (SVMi-8E/SVMi-16E Motherboard) The Serial Interface The LAN Interface Reset Button Back Plane Connector LED Indications HD Access LED VM1 Status LED VM2 Status LED VM3 Status LED AP/D and SD Status LEDs VPM Connectors Data Storage Device Hard Drive Compact Flash Voice Processing Module (VPM)

  • Page 5: System Overview

    System Overview The SVM/SVMi E-Series System The SVM/SVMi E-Series Systems are all designed to meet the demands of the sophisticated voice mail user with- out sacrificing simplicity. The SVM-400E is a self contained Auto Attendant and Voice Mail System designed for the iDCS 16. ■...

  • Page 6

    System Overview plane edge connectors. The SVM-400E is an external unit and has it's own power supply that requires a separate power cord. The SVM-400E ports must also be connected to the last two digital station positions on the iDCS 16 for connectivity and integration to the SVM-400E.

  • Page 7: The Svm/svmi E-series Capacity And Compatibility Chart

    The SVM/SVMi E-Series Capacity and Compatibility Chart SVMi-16E Port Upgrade VPM-E and/or VPMF-E Type Ports Compact Flash 256 MB Size Compact Flash 15 Hrs.† MSG Storage Hard Drive Size 2G Partition Hard Drive MSG 140 Hrs.† Storage Mailboxes Virtually Unlimited‡ FAX Ports with optional VPMF-E Soft Modem...

  • Page 8: Auto Attendant

    System Overview Auto Attendant The SVM/SVMi E-Series Auto Attendant works by automatically answering calls and playing one or more custom prompts to the caller along with some dialing instructions. The caller may then press digits on the keypad to direct themselves to the appropriate person or department. The SVM/SVMi E-Series Auto Attendant can work in conjunction with your system operator by answering calls with a pre recorded prompt or prompts, and offering the caller several possible dialing options including dialing another extension number, transferring to an operator, accessing pre recorded and stored information, or con-...

  • Page 9: Hardware Description

    Hardware Description SVM-400E The SVM-400 is a PC based Voice Mail System. All PC com- ponents were reduced in size and contained into a small housing. But, unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVM-400E has no moving parts. This adds to the robustness and reliability.

  • Page 10: The Serial Interface

    64 MB. This allows for the Operating System, Application Software, and all the Prompts, Greetings, and Message Storage. The CF for the SVM-400E is available only from SAMSUNG. Back Up Adapter (Optional) The Back Up Adapter allows the removable CF to be installed in the PCMCIA card slot of a Laptop PC.

  • Page 11: Svmi-2e

    2 to 4, and the number of mailboxes from 25 to 100. The 2 port i-Button for the SVMi-2E card is available only from SAMSUNG. NOTE: The SVMi-2E i-Button is proprietary to the SVMi-2E ONLY. It can NOT...

  • Page 12: Data Storage Device

    64 MB. This allows for the Operating System, Application Software, and all the Prompts, Greetings, and Message Storage. The CF for the SVMi-4E is available only from SAMSUNG. Back Up Adapter (Optional) The Back Up Adapter allows the removable memory card to be installed in the PCMCIA card slot of a Laptop PC.

  • Page 13: Svmi-4e

    SVMi-4E The components parts of the SVMi-4E are as follows: Main Board (Mother Board - PCB) This is a self contained voice mail system on a plug in card designed to work exclusively with the DCS Compact, DCS 50si, and iDCS 100 (both R1 &...

  • Page 14: Upgrade Key

    256 MB. This allows for the Operating System, Application Software, and all the Prompts, Greetings, and Message Storage. The CF for the SVMi-4E is available only from SAMSUNG. Back Up Adapter (Optional) The Back Up Adapter allows the removable memory card to be installed in the PCMCIA card slot of a Laptop PC.

  • Page 15: Svmi-8e/svmi-16e

    SVMi-8E/SVMi-16E The components parts of the SVMi-8E/SVMi-16E are as follows: SBC (SVMi-8E/SVMi-16E Motherboard) SBC (Single Board Computer) is the main cir- cuit card that connects to the backplane of the phone systems. The disk drive and voice processing modules connect to this card. The SVMi-8E connects to the DCS, DCS ■...

  • Page 16: Back Plane Connector

    Hardware Description Back Plane Connector This is the connector to the phone system. LED Indications There are Eight (8) LEDs on the SVMi-8E/SVMi-16E motherboard, the one marked HD will flash whenever the hard disk drive is being accessed, others will give indications of various board functionality. SVMi-16E SVMi-8E AP/D and SD Status LEDs (SVMi-16E Only)

  • Page 17: Data Storage Device

    Compact Flash The Compact Flash is used in the same way as the Hard Drive and is also only available from SAMSUNG. The cur- rent Compact Flash on the SVMi-8E provides approximately 15 hours of message storage. On the SVMi-16E the Compact Flash provides approximately 15 hours of message storage.

  • Page 18: Voice Processing Module (vpm)

    Hardware Description Voice Processing Module (VPM) The 4 port Voice Processing Module is a small removable hardware board called a VPM. It connects to the SVMi- 8E/SVMi-16E motherboard. When it is installed in the SVMi-8E/SVMi-16E card it increases the number of available ports by 4.

  • Page 19: Types Of Vpm

    Types of VPM There are two types of VPM. The VPM-E and the VPMF-E. VPM-E-4 Voice Processing Module Board- Back View VPM-E-4 Port Voice Processing Module ■ This add-on-card provides 4 channels of voice otherwise known as ports. It allows 4 simultaneous callers to use the services of the SVMi-8E/SVMi-16E.

  • Page 20: Software Features

    Software Features The software for the SVM/SVMi E-Series is installed at the factory. All that is needed is for it to be customized to meet the individual requirements of each installation. In some cases even this may not be necessary. The SVM/SVMi E-Series software comes equipped with many useful features to fit a wide range of call processing requirements.

  • Page 21: Access Manager

    Software Features Interruptible Voice Prompts Maximum Greeting Length Multiple Call Handling Multiple Language Support Operator Access Single Digit Call Routing ACCESS MANAGER Blocked Personal Greeting Busy Personal Greeting Call Blocking Call Forwarding Day Primary or No-Answer Personal Greeting Find Me Follow Me (Off Premises Transfer) Hold for Busy Station Multiple Personal Greetings (9)

  • Page 22

    Distribution Lists Extended Prompting External Number Notification External Pager Notification FaxMail (requires VPM-E installed) (only available on the SVMi-8E and SVMi-16E) Future Delivery Group and Sort Messages Prior to Play Individual Mailbox Greeting Individual Mailbox Name Individual Mailbox Password Maximum Number of Messages Message Address Verification Message Alert Notification Schedule Message Counter...

  • Page 23: Administration Features

    Software Features Quick Memo Reminder Reply Required Retrieve Public Caller from Mailbox Return Receipt (Certified Messages) Self Memo / Reminder Self Memo / Reminder Categories Speed Control Subscriber Workload Manager Until… Scheduling Urgent Messages Volume Control ADMINISTRATION FEATURES Activity Display Administrators Mailbox Auto Delete Subscribers Automatic Setup...

  • Page 24: Fax Features

    FAX-ON-DEMAND FEATURES Caller Selected Delivery Compound or Multiple Documents Document Librarian Guaranteed Fax Voice Labels VOICE FORM QUESTIONNAIRE (Q & A) FEATURES Multiple Response Destinations Playback Header Prompt Team Transcription Unlimited Questions VoiceForm (only available on the SVMi-8E and SVMi-16E) Software Features...

  • Page 25: Feature Descriptions

    Software Features Feature Descriptions SYSTEM FEATURES Caller ID Compatible Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVM/SVMi E- Series is compatible. The Caller ID data appearing on keysets is also saved in your voice mail box for each mes- sage you receive.

  • Page 26: Auto Attendant Features

    Operating Mode-Oriented Call Processing The SVM/SVMi E-Series can be configured to automatically change between up to 99 different customer operating modes, based upon the time of day, day of week, or specific cal- endar date. During an operating mode, every aspect of the call automation application, including port utilization; caller scripts;...

  • Page 27

    (Canadian) are also installed by the factory as standard languages. A list of available languages can be obtained and installed by your local authorized Samsung Service provider. Note: Each language installed will take up approximately 5 Megs (30 to 40 minutes) of message storage.

  • Page 28: Access Manager

    Software Features Single Digit Call Routing A menu processor can be configured to recognize single digit routing options, or use the same digit as the leading entry of a multi-digit routing option. For example, in the menu processor, "1" can be used to route a caller to the sales department and "103"...

  • Page 29

    Software Features the subscriber at the subscriber's designated location. Then, if necessary, it tries each of the subscriber's Stored Telephone Numbers until all numbers have been called. After each stored telephone number, the SVM/SVMi E-Series will prompt the caller that it is continuing to locate the subscriber.

  • Page 30: Voice Mail Features

    Software Features Night Personal Greeting This greeting plays to the caller anytime the subscriber is scheduled as unavailable based on the availability schedule. If the subscriber is scheduled unavailable the caller will here the Night Greeting during a No-Answer Call condition or if Night Intercept is enabled. Park and Overhead Page For those users who are frequently away from their desk, the SVM/SVMi E-Series pro- vides a Park and Page capability.

  • Page 31

    Software Features in the original mailbox. The forwarded message, when accessed by the receiving subscriber, will play "this mes- sage was forwarded from 'subscriber recorded name'". Auto Log In When calling Voice Mail, the system can correctly identify you as the caller and ask for your password (optional).

  • Page 32

    Software Features Extended Prompting With Extended Prompting set active, SVM/SVMi E-Series offers all prompts for the menu the subscriber has accessed. When Extended Prompting is not set active, SVM/SVMi E-Series offers only the name of the menu the subscriber is accessing and the prompt… "For additional options, press 0". External Number Notification When you have messages in your mailbox, you may be alerted at your cell phone, home phone or any other phone.

  • Page 33

    Software Features number. This Schedule may be set by the Administrator or the Subscriber. This schedule is independent from the Pager Notification Schedule. Message Counter Whenever you access your mailbox, you are told the number of new and old messages. You may selectively listen to the new or the old messages.

  • Page 34

    Software Features Message Save You may save any message. Once saved, it will remain as a 'saved' message until it is manually deleted or until the message retention timer expires for unlistened messages. Message Send From within your mailbox you may send a message to any other mailbox owner on the system. This makes it easy for any employee who is out of the office to send a message to another internal user.

  • Page 35

    Software Features New / Old Selection When you access your mailbox you may choose to listen to either new or old messages. This makes it easier to find specific information contained in an old message without having to listen to all the new messages first.

  • Page 36: Administration Features

    Software Features to deactivate the service in the future. The Until… Scheduling options are, a number of hours, 1 to 9, the end of the current business day, based on the subscriber's current availability schedule, for the beginning of the next business day, also based on the sub-scriber's current availability schedule, a day of the coming week, Monday through Sunday, a specific date, hour and minute, or until further notice.

  • Page 37: Audiotex Features

    Software Features Subscriber Database A database of subscribers can be viewed at the administration terminal. System Reports Many useful system reports are available from the administration terminal. These may aid in traf- fic studies, or detecting misuse. Voice Prompted Programming From any touch-tone phone in the world an administrator can record custom prompts, add, delete, or modify mailboxes, and change scheduled modes.

  • Page 38: Fax-on-demand Features

    Benefits 1. Store and archive Voice and Fax Mail messages in visible folders. Voice and Fax Mail Messages can now easily be dragged and dropped into folders the same way e-mail messages are organized and saved. Voice and Fax Mail Messages are now essentially the same as any other e-mail message. Backups and Message Archives can be made when they are made for all other types of e-mail mes- sages 2.

  • Page 39: Voiceform Questionnaire (q&a) Features

    Software Features Document Librarian A Fax Document Librarian ensures that a particular fax library is not out-dated; and that callers have access to copies of the fax documents they are authorized to receive - when and where they want them. Guaranteed Fax (ONLY available on the SVMi-8E and SVMi-16E with at least one VPMF-E installed) Incoming fax documents will always be received with this option active - even when the company or department fax machine(s) is busy, out of paper, or otherwise out of service.

  • Page 40

    Samsung, and the return shipment of such parts to the Dealer (Dealer or User shall be responsible to pay for shipment of the defective parts to Samsung and for all the expenses connected with their removal and reinstallation); or 2) in lieu of repair or replacement,...

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