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Answering system
About the answering system
Answering system and voicemail
Your telephone has separate indicators for two different types of voice
messages: those recorded on its built-in answering system and those
recorded in your service provider's voicemail (fees may apply). Your
telephone's built-in answering system messages and voicemail messages are
separate. Each alerts you to new messages differently.
If
and XX New messages display on the handsets and the message
window on the telephone base flashes, there are new messages in the
built-in answering system. To listen to messages recorded on your digital
/PLAY/
answering system, press
on the telephone base. To listen
STOP
to messages with a handset, see To listen to messages with a handset on
page 84.
If
and New voicemail display on the handsets, your telephone service
provider is indicating that it has new voicemail for you. To listen to your
voicemail, dial an access number provided by your telephone service provider,
followed by a security code or PIN.
Some service providers bundle or combine multiple services like voicemail
and call waiting, so you may not be aware that you have voicemail. To check
what services you have and how to access them, contact your telephone
service provider.
To use your voicemail service rather than the answering system, turn off
the answering system. To use the answering system rather than your
voicemail service, contact your telephone service provider to deactivate
the voicemail service.
Using the answering system and voicemail together
You can also use the telephone answering system and voicemail together by
setting your built-in answering system to answer before voicemail answers,
as described below. To learn how to program your voicemail settings, contact
your telephone service provider. Then, if you are on a call, or if the answering
system is busy recording a message and you receive another call, the second
caller can leave a voicemail message.
Set your answering system to answer calls at least two rings earlier than
your voicemail is set to answer. For example, if your voicemail answers
after six rings, set your answering system to answer after four rings. Some
voicemail providers may program the delay before answering calls in seconds
instead of rings. In this case, allow six seconds per ring when determining the
appropriate setting.
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