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WELLTECH WellGate 5250 User Manual

Universal voip gateway
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WellGate 5250 User Guide – V5.1
ellGate 5250 User Guide – V5.1
Welltech Computer Co., Ltd.
Welltech Computer Co., Ltd.
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Summary of Contents for WELLTECH WellGate 5250

  • Page 1 Welltech Computer Co., Ltd. Welltech Computer Co., Ltd. WellGate 5250 User Guide – V5.1 ellGate 5250 User Guide – V5.1 - 1 - - 1 -...

  • Page 2: Table Of Contents

    Chapter 6 SIP to H.323 Mode Configuration............52 ..............52 NVIRONMENT USED IN THIS CHAPTER ..................52 ETWORK ONFIGURATION ....................52 CCOUNT ANAGER ..................52 NTERFACE ONFIGURATION H.323 C .....................52 ONFIGURATION SIP C ....................52 ONFIGURATION ......................53 DDRESS ....................53 IGIT ANIPULATION WellGate 5250 User Guide – V5.1 - 2 -...
  • Page 3 ROXY ) ............109 TAGE IALING EER TO IP, PSTN ) ..........111 TAGE IALING MIXED CALL AAA (IP S AAA)............ 113 TAGE IALING WITH Appendix 2 Java plug-in Installation ..............117 WellGate 5250 User Guide – V5.1 - 3 -...
  • Page 4 Appendix 7 IP Bandwidth Requirement..............124 Appendix 8 Release Complete Cause Code ............125 Appendix 9 RADIUS Format Attributes ...............128 Appendix 10 Quick Start Check List ..............132 WellGate 5250 FAQ ....................136 Quick Function Reference..................140 Index..........................148 WellGate 5250 User Guide – V5.1 - 4 -...

  • Page 5: Chapter 1 Wellgate 5250 Introduction

    Chapter 1 WellGate 5250 Introduction System Description WellGate 5250 is a cost effective solution for VoIP trunk gateway supporting one-, two-, or four-port T1/E1 VoIP trunks that provides voice and fax over IP network. It supports ITU-T H.323 V3, SIP RFC 2543/3261, SNMP V2, Call Detail Record, WEB management and other useful functions to meet customer requirements.
  • Page 6 Welltech Computer Co., Ltd. Multiple configuration saving Provides CDR (Call Detail Record) Built-in internal user authentication for prepaid & postpaid users WellGate 5250 User Guide – V5.1 - 6 -...

  • Page 7: Technical Specification

    - Collected information validation - Active disconnect & reconnect without hang up - Selected disconnect cause code & behavior Management Feature - OS and program upgradeable - Console port: RS-232 port - TELNET WellGate 5250 User Guide – V5.1 - 7 -...
  • Page 8 Power - 90~240V auto switch Environmental - Operation temp: 0° C to 60° C - Relative humidity: 5% to 95% Dimension - 483mm(L) x 450 mm(W) x 44mm(H) Certification - CE WellGate 5250 User Guide – V5.1 - 8 -...

  • Page 9: Wellgate 5250 V5.1 Detail Spec

    E1 CAS R2 MF Malaysia, Mexico, Philippines, Thailand, Uruguay, Venezuela, RomTelcom Euro, Australia, Hong Kong, Korea, E1 ISDN PRI Support New Zealand, QSIC 5 E1/T1 Interface Selectable 6 PCM law Support Alaw/Mulaw selectable WellGate 5250 User Guide – V5.1 - 9 -...
  • Page 10 1 RFC 2833 2 H.245 Alphanumeric mode 3 H.245 Signal mode 4 Q.931 UUI 5 SIP INFO 6 Transparent mode Voice Quality & Echo Cancellation 1 Adaptive Jitter Buffer 2 CNG WellGate 5250 User Guide – V5.1 - 10 -...
  • Page 11 H.323 Protocol Support 1 H.323 V3 2 H.323 ID 3 E.164 ID Yes (selectable for 4 Fast Connect incoming/outgoing) 5 H.450 6 H.245 Tunneling 7 Early H.245 8 Cause Code Mapping WellGate 5250 User Guide – V5.1 - 11 -...
  • Page 12 Dynamic Decided by Call Flow 2 H.323 to H.323 Call 3 H.323 to H.323 Fax Realy 4 H.323 to PSTN Call 5 H.323 to SIP Call 6 H.323 to SIP FAX Relay WellGate 5250 User Guide – V5.1 - 12 -...
  • Page 13 18 ANI Replacement 19 DNSI Replacement 1 Call detail record (CDR) 2 RADIUS Authentication 2 RADIUS Authorization 3 RADIUS Accounting 4 Redundant RADIUS Server Support Yes, Active/Standby/Auto Failover 5 PSTN Prepaid Support WellGate 5250 User Guide – V5.1 - 13 -...
  • Page 14 5 Max User ACL 20000 6 Max Phone Book Entries 10000 7 Max Call Flow Component 8 Max CDR Keep Days 9 Max Voice File Storage 10 hours Manual 1 English User Guide WellGate 5250 User Guide – V5.1 - 14 -...

  • Page 15: Wellgate 5250 Appearance Description

    2: AC Power outlet 3: AC Power switch (Keep on) 4: Trunk E1/T1 port 5: VoIP Enternet port 6: Keyboard/Mouse 7: Com1 port 8: Enternet port 9: VGA 10: print port (not available) WellGate 5250 User Guide – V5.1 - 15 -...

  • Page 16: Chapter 2 Logon Wellgate 5250

    The first step is to logon the system and set up the IP address. Before you can use the Browser to config WellGate 5250, you need to have Java Standard Runtime (1_4_1_02) to make it work. Please refer to...

  • Page 17: Network Configuration

    Welltech Computer Co., Ltd. Step 3: The screen shows the Home Page of WellGate 5250 as figure 2.1-3. Figure 2.1-3 Network Configuration Step 1: After successfully logon to the system, we need to change the network configuration. Click Control→Network to setup the network parameters as figure 2.2-1.

  • Page 18: System Time Configuration

    Click Control→System Time Zone to setup the system as figure 2.3-1. Figure 2.3-1 Step 2: After apply the new time zone, click Back to adjust the date and time as figure 2.3-2. Figure 2.3-2 WellGate 5250 User Guide – V5.1 - 18 -...

  • Page 19: Account Manager

    Add a new user account, Click New button as figure 2.4-1. Figure 2.4-1 Step 2: Enter the new user ID, password, user role and description, as you need. Apply the change as figure 2.4-2. Figure 2.4-2 WellGate 5250 User Guide – V5.1 - 19 -...
  • Page 20 Step 3: When screen shows “Create user account successfully!” It means user account setting is successfully created as figure 2.4-3 Figure 2.4-3 ☻Note: The system provides 2 USER ID by default: User 1: “root” Password: “root” User 2: “admin” Password: “admin” WellGate 5250 User Guide – V5.1 - 20 -...

  • Page 21: Relogin

    Step 1: Click Control→Relogin to relogon by another user account as figure 2.5-1. Figure 2.5-1 Step 2: Enter new User ID and Password to relogon the WellGate 5250 as figure 2.5-2. Figure 2.5-2 Step 3: The screen shows the Home Page of WellGate 5250 as figure 2-5-3.

  • Page 22: Chapter 3 H.323 Gatekeeper And Sip Proxy Mode Configuration

    → SIP Call: DNIS (8888) → Make SIP – SIP Proxy Call (8888) H.323 → DNIS (5932111222) → DM (H.323_in_drop) → Make Call (0932111222) SIP → DNIS (11382265699) → DM (SIP_in_drop) → Make Call (82265699) WellGate 5250 User Guide – V5.1 - 22 -...

  • Page 23: Interface Configuration

    Figure 3.1-2 Step 3: Modify the VoIP Interface parameters (i.e. IP Address, Protocol Tag, Subnet Mask and Default gateway) and apply the change by clicking Apply as figure 3.1-3. Figure 3.1-3 WellGate 5250 User Guide – V5.1 - 23 -...

  • Page 24: T1/E1 Trunk Configuration

    T1/E1 Trunk Configuration This section is going to setup the PSTN trunk parameters. Step 1: Select the installed interface to modify the trunk parameter by click Detail button as figure 3.2-1. Figure 3.2-1 WellGate 5250 User Guide – V5.1 - 24 -...
  • Page 25 • Trunk Type: E1 or T1 • Termin Type: User Side or Network Side • Trunk Mode: Normal • Protocol Tag: ISDN protocol used • Line Code: T1 or E1 line code used WellGate 5250 User Guide – V5.1 - 25 -...

  • Page 26: H.323 Configuration

    Step 1: Click Configuration→H.323 to setup the H.323 parameters for Gatekeeper related information as figure 3.3-1. Figure 3.3-1 Frequency used parameters: • Register to Gatekeeper: Yes • Gatekeeper IP: 192.168.5.1 • E.164 Tel: 113 • Register H.323 ID: 113 WellGate 5250 User Guide – V5.1 - 26 -...

  • Page 27: Sip Configuration

    Frequency used parameters: • SIP Register: Yes • Primary Registar Server: 192.168.19.150 • Primary Registar Port: 5060 • Primary Registar User: 173 • Primary Registar Password: 173 • Primary Outbound Proxy Server: 192.168.19.150 WellGate 5250 User Guide – V5.1 - 27 -...

  • Page 28: Digit Manipulation

    Step 1: We introduced the group and interface dependent digital manipulation to meet the customer’s requires. Click Digit Manipulation to add a new Digit Manipulation Group, add as figure 3.5-1. Figure 3.5-1 WellGate 5250 User Guide – V5.1 - 28 -...
  • Page 29 Step 3: Click the New created DM and Detail button to add digits setting as figure 3.5-3. Figure 3.5-3 Step 4: Click New button to add a new DM rule as figure 3.5-4. Figure 3.5-4 WellGate 5250 User Guide – V5.1 - 29 -...
  • Page 30 Figure 3.5-6 SIP Incoming Call DM Setting: • Matched Pattern: 113 (pattern to be matched) • Group ID: 1-SIP In Drop (belong to this DM group) • Drop: 113 (drop digits) WellGate 5250 User Guide – V5.1 - 30 -...
  • Page 31 ☻Note: Digit Manipulation have to tapped for PSTN Side (Trunk → Outbound/Inbound DM Group), VoIP Side (VoIP Outbound/Inbound → DM Group) or Call Flow (refer to section “Call Flow Editor”) to take effect. WellGate 5250 User Guide – V5.1 - 31 -...

  • Page 32: Chapter 4 Call Flow Editor

    IVR Tool as figure 4-1 Figure 4-1 Component Description: • New: Create a new call flow • Load Call Flow: Load call flow from WellGate 5250 • Save: Save a call flow in WellGate 5250 • Cut: Cut a component •...
  • Page 33 - Authentication: Send RADIUS Authentication packet out Success To: Success to component Failed other to: Failed to component o Failed Reason: Return code from RADIUS server o Line Propriety: - Invalid Account - Account In Use WellGate 5250 User Guide – V5.1 - 33 -...
  • Page 34 Goto: The next component if matched o Line Propriety: -Branch Line: DTMF branch line setting • CDV: Collected Digit Validation o Check Parameter: Check parameter type (DNIS, ANI….) o Digit From: Start digit from WellGate 5250 User Guide – V5.1 - 34 -...
  • Page 35 -ANI: Calling number -IP: In coming IP address -User: User ID o Allow To: If it is met the ACL defined o Disallow To: If it is not met the ACL defined WellGate 5250 User Guide – V5.1 - 35 -...
  • Page 36 Assign To: Store the cutted result into • Disconnect: Disconnect the call • DM: Digit Manipulation o DM Parameter: Manipulation ANI or DNIS o DM Group ID: Apply to DM group WellGate 5250 User Guide – V5.1 - 36 -...
  • Page 37 Line Propriety: -PSTN: PSTN disconnect reason code: -Normal Call Clear -User Busy -No User Response -No Answer -Call Reject - VoIP: VoIP disconnect reason code: -User Busy -No Answer -Unreachable -Other WellGate 5250 User Guide – V5.1 - 37 -...
  • Page 38 -Chinese. o Interrupted: Voice can be interrupted or not • PCUI: Prompt and Connect User Information o Play Type: Dial tone or voice prompt selection o Voice File: Voice prompt file WellGate 5250 User Guide – V5.1 - 38 -...
  • Page 39 Set Data: Assign value to a variable o Assign To: Assigned variable o Use SysParam: Use system parameter to replace or not o Value: ANI, DNIS, User ID or other digits WellGate 5250 User Guide – V5.1 - 39 -...
  • Page 40 Welltech Computer Co., Ltd. • Start: Call flow start o Next Component • Quit: Disconnect calls WellGate 5250 User Guide – V5.1 - 40 -...
  • Page 41 Failed Other To: 1005 Component ID: 1010 Route Mode: SIP Proxy Call Finish To: 1005 MakeCall Failed Other To: 1005 Component ID: 1004 Next Component: 1006 Disc Component ID: 1005 Quit WellGate 5250 User Guide – V5.1 - 41 -...
  • Page 42 DM Group ID: SIP In Drop Next Component: 1007 Component: 1008 Route Mode: PSTN Finish To: 1005 MakeCall Failed Other To: 1005 Component ID: 1007 Next Component: 1006 Disc Component ID: 1005 Quit Component: 1006 WellGate 5250 User Guide – V5.1 - 42 -...

  • Page 43: Sip Proxy

    Make Call: 1007 Make Make Call to PSTN call to H.323 call to SIP Success /Failed to Finish to Disc: 1005 Success /Failed to Failed other to Disconnect Quit: 1006 Disconnect WellGate 5250 User Guide – V5.1 - 43 -...

  • Page 44: Configuration Manager

    Step 3: To save the current configuration, select a new created configuration and click Save button, when screen shows “Description”, please enter the configuration description (i.e. Billing Test) for the saved configuration as figure 4.2-2. Figure 3.8-3 WellGate 5250 User Guide – V5.1 - 44 -...
  • Page 45 Step 7: In order to optimize the system performance, you can optional compact the database by click Compact button as figure 4.1-2. Figure 3.8-7 ☺ Note: Please make sure that there is no others person to use database concurrently. WellGate 5250 User Guide – V5.1 - 45 -...

  • Page 46: Apply Change

    Step 1: Click Configuration→Apply Change, the screen show “ The change you mode need to restart the system for apply please confirm to restart or do it later.” Click on OK/Cancel to restart the system or not as figure 4.3-1. Figure 4.3-1 WellGate 5250 User Guide – V5.1 - 46 -...

  • Page 47: Chapter 5 Peer To Peer Mode Configuration

    ☺Digit Manipulation: Please refer section “Digit Manipulation” Network Configuration Please refer to section “Network Configuration” Account Manager Please refer to section “Account Manager” Interface Configuration Please refer to section “Interface Configuration” WellGate 5250 User Guide – V5.1 - 47 -...

  • Page 48: H.323 Configuration

    • Register to Gatekeeper: No SIP Configuration Step 1: Change SIP Register to “No” to enable peer to peer mode as figure 5.2-1. Figure 5.2-1 Frequency used parameters: • Primary SIP Register: No WellGate 5250 User Guide – V5.1 - 48 -...

  • Page 49: Address Book

    Step 2: Enter the related parameters and click Apply button as figure 5.3-2. Figure 5.3-2 Field Description: • Name: H.323-LanPhone or SIP-Cisco • Tel/Prefix: 1002 • Trans Address: - H.323 Call: 192.168.5.102 or 192.168.5.102:1720 - SIP Call: sip:8001@192.168.5.61 or sip:8001@192.168.5.61:5060 or sip:8001@ctivnet.net WellGate 5250 User Guide – V5.1 - 49 -...

  • Page 50: Digit Manipulation

    Figure 5.3-3 ☻Note: You must apply the change to take effect for the change. Digit Manipulation Please refer to section “Digit Manipulation” Call Flow Editor Please refer to section “Call Flow Editor” WellGate 5250 User Guide – V5.1 - 50 -...

  • Page 51: Configuration Manager

    Call to PSTN Success /Failed to Finish to Disc: 1005 Failed other to Disconnect Quit: 1006 Disconnect Configuration Manager Please refer to section “Configuration Manger” Apply Change Please refer to section “Apply Change” WellGate 5250 User Guide – V5.1 - 51 -...

  • Page 52: Chapter 6 Sip To H.323 Mode Configuration

    Account Manager Please refer to section “Account Manager” Interface Configuration Please refer to section “Interface Configuration” H.323 Configuration Please refer to section “H323 Configuration” SIP Configuration Please refer to section “SIP Configuration” WellGate 5250 User Guide – V5.1 - 52 -...

  • Page 53: Address Book

    Book” Digit Manipulation Please refer to section “Digit Manipulation” Call Flow Editor Please refer to section “Call Flow Editor” Call Flow (P2P Mode): Configuration Manager Please refer to section “Configuration Manger” WellGate 5250 User Guide – V5.1 - 53 -...

  • Page 54: Apply Change

    Welltech Computer Co., Ltd. Apply Change Please refer to section “Apply Change” WellGate 5250 User Guide – V5.1 - 54 -...

  • Page 55: Chapter 7 Advance Configuration Reference

    • Time Expired Notify: Seconds to be notifying caller before communication expired. This function is used for Pre-Paid calling card service and must cooperate with RADIUS Server. • Almost Expired Tone: Communication expired notice tone selection WellGate 5250 User Guide – V5.1 - 55 -...

  • Page 56: Interface Configuration

    (pick up phone) o Notify Tone#1: o Notify Tone#2: • Authentication Mode: Authentication by WellGate 5250 or RADIUS o Internal: Authentication building User ACL o External: Authentication by RADIUS o Ext. AAA Failure Opt: Bypass or disconnect incoming calls when external •...
  • Page 57 • Jitter Min Delay: The minimum delay time of Jitter buffer. The range is 0 to 150ms. Default value is 150ms. Which has better voice quality but the delay time will be long. WellGate 5250 User Guide – V5.1 - 57 -...

  • Page 58: Dial Plan Configuration

    • Src Num Plan: ISDN Source number plan • Src Num Type: ISDN Source number type • Dest Num Plan: ISDN destination number plan • Dest Num Type: ISDN destination number type • ApplyTo: Trunks apply to WellGate 5250 User Guide – V5.1 - 58 -...

  • Page 59: T1/E1 Trunk Configuration

    Reverser Rotary: Hunt always begins with B channel 31 o Reverser Cyclic: Initial hunt (after power-up/reboot) begins with B channel 31, follows next available channel in reverser order • CAS Variance: CAS counting variance • Framing Method: WellGate 5250 User Guide – V5.1 - 59 -...
  • Page 60 • Line Code: T1: you can choose AMI, B8ZS; E1: you can choose AMI, HDB3 • PSTN Trace: PSTN layer debug trace. It will generate a debug trace file for tracing purpose. Only enables it under Welltech technical supports instruction and disable it when complete the debug •...
  • Page 61 NS does not reject a received message containing a Facility IE that it does not recognize and acts as if the IE was correct. It applies in network variants where a complete ASN1 decoding is made on Facility IE WellGate 5250 User Guide – V5.1 - 61 -...
  • Page 62 Setup-Ack message that is sent back automatically by the board when it receives and accepts a Setup message in overlap-receiving mode (e.g no digit in the Setup), for Voice calls only (BC encoded as Speech or 3.1- WellGate 5250 User Guide – V5.1 - 62 -...

  • Page 63: Reset Configuration

    Disable Caller ID: default parameter o Transparent Caller ID o Relay Caller ID o Bypass Caller ID Reset Configuration Reset a channel or a trunk idle state. Start Path: Configuration→Interface→Detail→Reset WellGate 5250 User Guide – V5.1 - 63 -...

  • Page 64: H.323 Configuration

    • Trunk: Reset trunk ID • Channel: Rest channel selection - All Channel: Reset all channel - 0~31: Reset 0~30 logical channel to reset H.323 Configuration Start Path: Configuration→H.323 Figure 7.5-1 WellGate 5250 User Guide – V5.1 - 64 -...
  • Page 65 • FS Enable 1-6 (Codec Priority 1-6): Enable Fast Start codec selection for each codec • Inbound DM Group: Digit Manipulation Group for H.323 incoming calls • Outbound DM Group: Digit Manipulation Group for H.323 outgoing calls Advance H.323 Configuration: Start Path: Configuration→H.323 →Advance WellGate 5250 User Guide – V5.1 - 65 -...

  • Page 66: Sip Configuration

    After time out, the call will be terminated. • H.323 Delay Drop Timeout (msec): Delay to drop a H.323 call. SIP Configuration Start Path: Configuration→SIP WellGate 5250 User Guide – V5.1 - 66 -...
  • Page 67 • Primary Outbound Proxy Password: The password of an outbound Proxy the SIP Stack uses. • Secondary Outbound Proxy Server: The IP address of an outbound Proxy the SIP Stack uses. WellGate 5250 User Guide – V5.1 - 67 -...
  • Page 68 NO: Accept any SIP calls • Inbound DM Group: Digit Manipulation Group for SIP incoming calls • Outbound DM Group: Digit Manipulation Group for SIP outgoing calls Advance SIP Configuration: Start Path: Configuration→SIP →Advance WellGate 5250 User Guide – V5.1 - 68 -...
  • Page 69 RFC3261. For example, when working with an unreliable transport protocol, T4 determines the time that UAS waits after receiving an ACK message and before terminating the transaction. (Default Value: 5000) WellGate 5250 User Guide – V5.1 - 69 -...
  • Page 70 • Public RTP IP: The static mapped RTP IP • Public RTP Port: The static mapped RTP starting port • Public RTP Port Interval: The WellGate 5250 has at least 30 RTP channels. Each channel needs 3 ports mapping on NAT Server. The interval is used to caculate the right port for each channel.
  • Page 71 Public RTP base port: 4000 (same as “Interface→Advance’s Config”) Public RTP Port Interval: 10 Behind NAT Example 2: WellGate 5250 NAT Server Setting Static Port Mapping 192.168.111.111:5060 210.59.163.10:5060 RTP Channel 01 192.168.111.112:4000 210.59.163.10:10000 4001 10001 4002 10002 WellGate 5250 User Guide – V5.1 - 71 -...
  • Page 72 WellGate 5250 NAT Enable Setting: Public Signal IP: 210.59.163.10 Public Signal Port: 5060 Public RTP IP: 210.59.163.10 Public RTP base port: 10000 (same as “Interface→Advance’s Config”) Public RTP Port Interval: 0 WellGate 5250 User Guide – V5.1 - 72 -...

  • Page 73: Access Control

    If only disallowance inputted all ANI will allow to work except disallowed ANI. If only allowance inputted, only those ANI from allowance list will work. WellGate 5250 User Guide – V5.1 - 73 -...
  • Page 74 Postpaid: postpaid user • Status: o Active: User is activeled o Inactive: User is inactived ☻Note: 1. IP Authentication method must be set to “ internal AAA” to talk effect. WellGate 5250 User Guide – V5.1 - 74 -...
  • Page 75 Note: Tel prefix * is used as a default rate, you need to create it to work. Search Condition: You can search a user by User ID, Prepaid or Postpaid condition as figure 7.7-7. Figure 7.7-7 WellGate 5250 User Guide – V5.1 - 75 -...

  • Page 76: Number Replace

    IP side to PSTN side. The PSTN must be used in call flow edit or line hunting component to take effect. Hunting Group Start Path: Configuration→Routing Plan→Hunting Group Figure 7.9-1 WellGate 5250 User Guide – V5.1 - 76 -...
  • Page 77 Trunk ID: 0 channel mask: 0xffffffff Route Plan channel mask: 0x0000ffff Available channel: 0x0000ffff (17~31) channels. Example 2: Trunk ID: 0 channel mask: 0xffff0000 Route Plan channel mask: 0xffc00000 Available channel: 0xffc00000 (1~9) channels. WellGate 5250 User Guide – V5.1 - 77 -...

  • Page 78: Radius Setting

    When you have an external RADIUS server to do the AAA (Authorization, Authentication and Accounting), enter the correct parameter to the Radius setting. It must be used in call flow to take effect. Start Path: Configuration→Radius Setting Figure 7.10-1 WellGate 5250 User Guide – V5.1 - 78 -...
  • Page 79 Inactive: Auto clean only to inactive users • Clean Period: The maximum unaccess days to clean up. When the clean filter is set Inactive, the unaccess day is start counting when the user is inacived WellGate 5250 User Guide – V5.1 - 79 -...

  • Page 80: Apply Change

    Figure 7.11-1 2. For the modification can be changed to fly, “Apply the Change” shows “Are you sure to apply the running system?” Click on OK button to take effecting. Figure 7.11-2 WellGate 5250 User Guide – V5.1 - 80 -...

  • Page 81: Chapter 8 System Control

    Chapter 8 System Control System Start path: Click Control→System Figure 8.1-1 Parameter: • Soft Reset: Soft Reset at WellGate 5250 • Restart: Restart the WellGate 5250 • Shutdown: Shutdown the WellGate 5250 System Time Timezone Setting Step 1: If you would like to use timezone, click Timezone button to setup the system timezone as figure 8.2-1.
  • Page 82 Apply Week (Day:01 to 05, Specifies the occurrence of day in the month; 01 = First occurrence of day, 02 = Second occurrence of day, ...and 05 = Last occurrence of day) o Hour: 00 to 23 WellGate 5250 User Guide – V5.1 - 82 -...

  • Page 83: Network

    • Dynamic DNS Registration: Enable Dynamic DNS registration or not SNMP Start path: Click Control→SNMP→Community Figure 8.4-1 Parameter: • Community Name: Community name for network manager system accessing • Access Rights: Giving access right to the community WellGate 5250 User Guide – V5.1 - 83 -...

  • Page 84: Prompt Manager

    • Trap Community: Trap community name for NMS • Trap Host: Trap host IP address ☺Note: It takes around 1-minute to update SNMP configuration and display successful message. Prompt Manager Start path: Click Control→Prompt Manager Figure 8.4-1 WellGate 5250 User Guide – V5.1 - 84 -...
  • Page 85 Custom Level. → → 2. Enable the following security to active setting: Voice prompt editor: - Download unsigned ActiveX control: Enable - Initialize and script ActiveX control not marked as safe: Enable WellGate 5250 User Guide – V5.1 - 85 -...
  • Page 86 Please input the file path and file name!! (i.e. c:\irene_test.raw) as figure 8.4-4. Figure 8.4-4 Save Remote File: Step 4: Click Save Remote File to saving the voice file at WellGate 5250, and the screen shows “please input the file path and file name!!” (i.e. 9999.raw) as figure 8.4-5 Figure 8.4-5 WellGate 5250 User Guide –...
  • Page 87 Welltech Computer Co., Ltd. ☻Note: The file name must be “ .raw” file format. Open Remote File: Step 5: Click Open Remote File button to open voice file at WellGate 5250 and screen shows Voice File List as figure 8.4-6. Figure 8.4-6...
  • Page 88 Step 10: Select the desired voice range and click Cut button as figure 8.4-11. Figure 8.4-11 Save As: Refer the Section “Save” Save Remote As: Refer the Section “Save Remote File” WellGate 5250 User Guide – V5.1 - 88 -...
  • Page 89 Step 14: Select the desired voice range click Zoom button as figure 8.4-13. Figure 8.4-13 Step 15: The screen shows the zoom out voice file range as figure 8.4-14. Figure 8.4-14 WellGate 5250 User Guide – V5.1 - 89 -...

  • Page 90: Call Flow Editor

    Step 1: Click “Control→Upgrade” to upgrade the software as figure 7.5-1. Figure 7.5-1 Field Description: • File Name: Upload the software file name • Upload: Remote Upload the software at WellGate 5250 • Apply: Remote apply the upload at WellGate 5250 Relogin Please refer section “Relogin”...

  • Page 91: Chapter 9 System Monitor

    • Unsuccessfully calls: Total unsuccessfully calls (unconnected calls) See the line detail: Selection the line and click Detail button as figure 9.1-2. Figure 9.1-2 Refer to line detail for field description WellGate 5250 User Guide – V5.1 - 91 -...

  • Page 92: Line Detail

    Show current VoIP and Trunk status Start Path: Monitor→System Status Figure 9.3-1 Field Description: • Green light indicates OK. • Yellow light indicates unused or D channel down • Red light indicates failure WellGate 5250 User Guide – V5.1 - 92 -...

  • Page 93: Event Log

    • Date: Event created date • Time: Event created time • Source: Executable program • Category: Event type (none, welltech Sys…) • Event ID: Event Log ☻Note: You can click Clear button to clear all event log. See the detail event log: Double click the log or select the log and click detail to see the log detail.
  • Page 94 [0]: evt: D CHANNEL STATUS: TrunkId=3, 9505 Status=0, Comment='', LOS=29, LOF=67, RAI=31, D Channel and Trunk ID (ID:0) available AIS=1, RAI_CRC=-1 9600 SNTP client application started Failed / Success to connect SNTP server WellGate 5250 User Guide – V5.1 - 94 -...

  • Page 95: Debug Info

    • Clear: Clear log Ping You can use the “Ping” to check an IP is active or not. Start Path: Configuration→Ping Figure 9.6-1 Field Description: • Host IP Address: The IP address to ping WellGate 5250 User Guide – V5.1 - 95 -...

  • Page 96: Chat 10 Telnet & Rs-232 Configuration

    Welltech Computer Co., Ltd. Chat 10 Telnet & RS-232 Configuration WellGate 5250 also can support to be managed by Telnet or Console port (RS- 232) for basic operations. Interface: Network: TCP/IP Telnet RS232: - Connect using: COM1 - Baud Rate: 9600...
  • Page 97 IP Address : 192.168.5.113 Subnet Mask : 255.255.0.0 Default Gateway : 192.168.1.254 DNS Servers [root#]ipconfig –dchp Enable DHCP USE DHCP IP Address : 192.168.5.10 Subnet Mask : 255.255.0.0 Default Gateway : 192.168.1.254 WellGate 5250 User Guide – V5.1 - 97 -...
  • Page 98 WellGate 5250 are shutting down Are You Sure?(Y/N)y Reset: Command Purpose [root#] reset ? Soft reset System Are You Sure? (Y/N) [root#]reset Are You Sure?(Y/N)y Time: Reset or show system time WellGate 5250 User Guide – V5.1 - 98 -...
  • Page 99 69. Vladivostok Standard Time 70. W. Australia Standard Time 71. W. Central Africa Standard Time 72. W. Europe Standard Time 73. West Asia Standard Time 74. West Pacific Standard Time 75. Yakutsk Standard Time WellGate 5250 User Guide – V5.1 - 99 -...
  • Page 100 Show the current login user account root [root#]useradmin -list Show the current user account list rdmin root irene [root#] useradmin -add irene Add the new user account: irene Password : irene WellGate 5250 User Guide – V5.1 - 100 -...
  • Page 101 Confirm : irene Add user Success. [root#] useradmin -delete 1111 Delete the user: 1111 Are You Sure?(Y/N)y [root#] useradmin -password Change the user: root’s password. root New Password : 1234 Confirm : 1234 WellGate 5250 User Guide – V5.1 - 101 -...

  • Page 102: Chat 11 Lcd Display Configuration

    Chat 11 LCD Display Configuration WellGate 5250 provides a front panel LCD for basic operations. Button List: Button List Description When the WellGate 5250 is ready, the LCD screen shows as blow Ready 04-03-03 16:40 Press Enter to select command...
  • Page 103 ▼ Decrease the alphabet apply to user password setting Quit Reset configure Quit to main menu Soft Reset: LCD Display Configure ▲ Select Reset or not ▼ Select Reset or not WellGate 5250 User Guide – V5.1 - 103 -...
  • Page 104 Quit Reset configure Quit to main menu Shutdown: LCD Display Configure ▲ Select Shutdown or not ▼ Select Shutdown or not Enter Shutdown or not Quit Shutdown configure Quit to main menu WellGate 5250 User Guide – V5.1 - 104 -...

  • Page 105: Appendix 1 Call Flow Example

    1007 Route for H.323Gatekeeper call Route Mode: PSTN Finish To: 1005 MakeCall Failed Other To: 1005 Component ID: 1007 Reason: PSTN normal call clear Next Component: 1006 Disc Component ID: 1005 Quit Component: 1006 WellGate 5250 User Guide – V5.1 - 105 -...
  • Page 106 PSTN in Make Call: 1007 1005 Call to PSTN SIP in Make Call: 1004 Make Gatekeeper call to H.323 Finish to Disc: 1005 Failed other to Disconnect Success to Quit: 1006 Disconnect WellGate 5250 User Guide – V5.1 - 106 -...

  • Page 107: One Stage Dialing (Sip Proxy Mode)

    Finish To: 1005 MakeCall Failed Other To: 1005 Component ID: 1007 Reason: PSTN normal call clear Next Component: 1006 Disc Component ID: 1005 Quit Component ID: 1006 1004 Route for PSTN call WellGate 5250 User Guide – V5.1 - 107 -...
  • Page 108 Make Call: 1007 1005 Call to PSTN H.323 in Make Call: 1004 SIP Proxy Make call to SIP Finish to Disc: 1005 Success to Failed other to Disconnect Quit: 1006 Disconnect WellGate 5250 User Guide – V5.1 - 108 -...

  • Page 109: One Stage Dialing (Peer To Peer Mode)

    1007 Route for SIP Proxy or H.323 Gatekeeper call Route Mode: PSTN Finish To: 1005 MakeCall Failed Other To: 1005 Component ID: 1007 Next Component: 1006 Disc Component ID: 1005 Quit Component ID: 1006 WellGate 5250 User Guide – V5.1 - 109 -...
  • Page 110 Make Call: 1007 Call to PSTN Make Call: 1004 Peer to Peer Make call to SIP and H.323 Finish to Disc: 1005 Success to Failed other to Disconnect Quit: 1006 Disconnect WellGate 5250 User Guide – V5.1 - 110 -...

  • Page 111: Two Stage Dialing (Voip, Pstn Mixed Call)

    Other goto: 1003 Route Mode: Gatekeeper Call Finish To: 1004 MakeCall Failed Other To: 1004 Component ID: 1010 Route Mode: SIP Proxy Call Finish To: 1004 MakeCall Failed Other To: 1004 WellGate 5250 User Guide – V5.1 - 111 -...
  • Page 112 Route Mode: SIP Proxy Call Finish To: 1004 MakeCall Failed Other To: 1004 Component ID: 1002 Next Component: 1005 Disc Component ID: 1004 Quit Component ID: 1005 Example Used Call Flow: WellGate 5250 User Guide – V5.1 - 112 -...

  • Page 113: Two Stage Dialing With Aaa (Ip Side Aaa)

    1012 Route for PSTN call Route Mode: SIP Proxy Finish To: 1013 MakeCall Failed Other To: 1013 Component ID: 1012 Next Component: 1014 Disc Component ID: 1013 Quit Component ID: 1014 WellGate 5250 User Guide – V5.1 - 113 -...
  • Page 114 End of DTMF: # Next Component: 1006 Type: Authorization Success to: 1021 Component ID: 1006 Failed to: 1022 Failed Reason: - Invalid Account - Account InUse - Zero Balance - Account Expired WellGate 5250 User Guide – V5.1 - 114 -...
  • Page 115 - Route for postpaid user call Route Mode: SIP Proxy Call Finish To: 1013 MakeCall Failed Other To: 1013 Component ID: 1012 Next Component: 1014 Disc Component ID: 1013 Quit Component ID: 1014 WellGate 5250 User Guide – V5.1 - 115 -...
  • Page 116 Success/ Failed to Make Call: 1010 PSTN call to PSTN Success/ Failed to Disc: 1013 Success/ Failed to Disconnect Quit: 1014 Quit WellGate 5250 User Guide – V5.1 - 116 -...

  • Page 117: Appendix 2 Java Plug-In Installation

    Browsers”, do not select any option item, press Next button to continue. You also need to set newer versions of stored pages. Click Tool Internet Option → General Setting. → → After success, restart your browser to take effect. WellGate 5250 User Guide – V5.1 - 117 -...

  • Page 118: Appendix 3 Retrieve Cdr Information

    User (192.168.19.117:(none)): root 331 Password required for root. Password: 230 User root logged in. ftp> cd welltech\cdr 250 CWD command successful. "D:/welltech/cdr/" is current directory. ftp> dir 200 Port command successful. 150 Opening data connection for directory list. drw-rw-rw- 1 ftp 0 Mar 06 00:02 .
  • Page 119 Acct-Input-Packets : N/A Acct-Output-Packets : N/A Acct-Session-Time : Talk time Acct-Delay-Time : N/A Charge rate : Internal AAA prepaid user charge rate Available Balance : Internal AAA prepaid user available balance WellGate 5250 User Guide – V5.1 - 119 -...

  • Page 120: Appendix 4 Interface Led Description

    Welltech Computer Co., Ltd. Appendix 4 Interface LED Description Interface Real Panel: Ethernet LED: Trunk LED: Trunk RJ48 Wiring: WellGate 5250 User Guide – V5.1 - 120 -...

  • Page 121: Appendix 5 Build-In Voice Prompt Index

    File Name Description 0001.raw Please enter the destination 0002.raw Please enter your user ID 0003.raw Please enter your password 0004.raw You have 0005.raw User ID or password is invalid. Please try later. WellGate 5250 User Guide – V5.1 - 121 -...

  • Page 122: Appendix 6 Timezone To Country Mapping List

    (GMT+02:00) Bucharest 24. E. Europe Standard Time (GMT+02:00) Athens, Istanbul, Minsk 34. GTB Standard Time (GMT+03:00) Nairobi 22. E. Africa Standard Time (GMT+03:00) Moscow, St. Petersburg, Volgograd 54. Russian Standard Time WellGate 5250 User Guide – V5.1 - 122 -...
  • Page 123 (GMT+11:00) Magadan, Solomon Is., New Caledonia 18. Central Pacific Standard Time (GMT+12:00) Fiji, Kamchatka, Marshall Is. 29. Fiji Standard Time (GMT+12:00) Auckland, Wellington 47. New Zealand Standard Time (GMT+13:00) Nuku'alofa 66. Tonga Standard Time WellGate 5250 User Guide – V5.1 - 123 -...

  • Page 124: Appendix 7 Ip Bandwidth Requirement

    20 ms 1440 2880 G.729A 40 ms 1920 (8kbps) 60 ms 13.3 1596 20 ms 2400 4800 9600 G.711 (PCM) 40 ms 2160 4320 8640 (64kbps) 60 ms 69.3 2079 4158 8316 WellGate 5250 User Guide – V5.1 - 124 -...

  • Page 125: Appendix 8 Release Complete Cause Code

    17 – User busy undefineReason 31 – Normal, unspecified FacilityCallDeflection 16 – Normal call clearing securityDenied 31 – Normal, unspecified calledPartyNotRegistered 20 – Subscriber absent callerNotRegistered 31 – Normal, unspecified WellGate 5250 User Guide – V5.1 - 125 -...
  • Page 126 400 Bad request Invalid message 400 Bad request Recovery on Expires timeout 408 Request timeout Protocol error 400 Bad request 500 Internal server Any code other than those listed above: error WellGate 5250 User Guide – V5.1 - 126 -...
  • Page 127 400 Bad request Interworking, unspecified 400 Bad request Interworking, unspecified 408 Request timeout Recovery on Expires timeout 400 Bad request Protocol error 500 Internal server Any code other than those listed above: error WellGate 5250 User Guide – V5.1 - 127 -...

  • Page 128: Appendix 9 Radius Format Attributes

    23:24:19.810 UTC Sun Sep 26 2001 Acct-Session-Id A unique accounting identifier - String 8 bytes, like 00012345 match start & stop Acct-Delay-Time No of seconds tried in sending a Numeric particular record WellGate 5250 User Guide – V5.1 - 128 -...
  • Page 129 String 8 bytes, like 00012345 match start & stop Acct-Session-Time For how many second the user Numeric receive the service Acct-Delay-Time No of seconds tried in sending a Numeric particular record WellGate 5250 User Guide – V5.1 - 129 -...
  • Page 130 -109 specific call. 0:Credit (Post Paid) 1:Debit (Prepaid) h323-currency- Currency for use with h323- String h323-currency-type=USD type -110 credit-amount ISO 4217 USD America, Dollars EUR Euro GBP U.K., Pounds WellGate 5250 User Guide – V5.1 - 130 -...
  • Page 131 6. Over Credit Limit 7: Denied User 9: Called Number Blocked 10: Number of Retries Exceeded 11: Insufficient Balance h323-credit-time - Number of seconds for which the String h323-credit-time=360 call is authorized WellGate 5250 User Guide – V5.1 - 131 -...

  • Page 132: Appendix 10 Quick Start Check List

    Book setting Registar Proxy Port: ______ Registar User ID: _________ Registar Password: _________ Outbound Proxy Server: _____. _____. _____. _____ Outbound Proxy Port: ______ Outbound User: ________ Outbound Port: ________ 180 SDP: WellGate 5250 User Guide – V5.1 - 132 -...
  • Page 133 E1 R2 MF Chile no ANI E1 R2 MF Chile no ANI 7 digits E1 R2 MF China ANI E1 R2 MF China ANI 7digits E1 R2 MF China no ANI WellGate 5250 User Guide – V5.1 - 133 -...
  • Page 134 E1 R2 MF Uruguay - ANI 7digits E1 R2 MF Uruguay - no ANI E1 R2 MF Uruguay - no ANI 7 digits E1 R2 MF Venezuela - ANI E1 R2 MF Venezuela - ANI 7digits WellGate 5250 User Guide – V5.1 - 134 -...
  • Page 135 T1 E&M Wink T1 E&M WinkStart A-Bit Only FXO T1 E&M WinkStart A-Bit Only FXS T1 E&M Wink Start T1 GroundStart FXO T1 GroundStart FXS T1 LoopStart FXO T1 LoopStart FXS WellGate 5250 User Guide – V5.1 - 135 -...

  • Page 136: Wellgate 5250 Faq

    Welltech Computer Co., Ltd. WellGate 5250 FAQ Q1. Forgotten user password to logon WellGate 5250. Answer: a. Logon by a user has Administrator right to reset the user’s password b. If there is no any users can logon, use the following user/password for...
  • Page 137 In SIP Mode: Make sure the remote SIP end point’s RTP payload type is supported or not. d. If use Q.931 UUI DTMF Relay mode, make sure Gatekeeper can correctly forward Q.931 UUI when registering to Gatekeeper is set to true. WellGate 5250 User Guide – V5.1 - 137 -...
  • Page 138 20T rtp payload-type nte 110 voice-class codec 88 session protocol sipv2 session target ipv4:192.168.5.205 dtmf-relay rtp-nte fax-relay ecm disable fax rate 14400 fax protocol t38 ls-redundancy 2 hs-redundancy 2 fallback cisco WellGate 5250 User Guide – V5.1 - 138 -...
  • Page 139 Q12. PSTN hunting Group does not work. Answer: a. Make sure “PSTN hunting Group” component is used in the call flow editor to take effect. b. Make sure “prefix” is met your target dialed number. WellGate 5250 User Guide – V5.1 - 139 -...

  • Page 140: Quick Function Reference

    PA……………………………………………………………………….. PB………………………………………………………………………. PCUI…………………………………………………………………….. PD……………………………………………………………………….. PSTN L.H……………………………………………………………….. Set Data………………………………………………………………….. Start………………………………………………………………………. Quit………………………………………………………………………. Call Routing………………………………………………………………….75 Allow User Other………………………………………………………… Group ID…………………………………………………………………. Matched ANI Prefix……………………………………………………… Number To Route………………………………………………………… Config Manager…………………………………………………………….. Debug Info……………………………………………………………………91 DNIS ACL…………………………………………………………………… Access Mode…………………………………………………………….. WellGate 5250 User Guide – V5.1 - 140 -...
  • Page 141 Outbound DM Group…………………………………………………… Q.931 Port……………………………………………………………….. RAS Port…………………………………………………………………. RAS Multicast IP………………………………………………………… RAS Multicast Port……………………………………………………… Register H.323 ID…………………………………………………………62 Register Time To Live (sec) ………………………………………………62 Response Timeout (Q.931) (sec) …………………………………………63 Register to Gatekeeper…………………………………………………… T.38 ECM Mode…………………………………………………………. WellGate 5250 User Guide – V5.1 - 141 -...
  • Page 142 UDP Port Base…………………………………………………………… Line Detail………………………………………………………………….. ANI String……………………………………………………………….. Call Originate……………………………………………………………. DNIS String……………………………………………………………… Escape Time……………………………………………………………… Line ID…………………………………………………………………… Line Status……………………………………………………………….. PSTN Status……………………………………………………………... VoIP Status……………………………………………………………… Line Summary……………………………………………………………… Line ID………………………………………………………………….. Successful Calls………………………………………………………… Talk Time……………………………………………………………….. Unsuccessful Calls……………………………………………………… Monitor……………………………………………………………………... WellGate 5250 User Guide – V5.1 - 142 -...
  • Page 143 Auth Port…………………………………………………………………. Auth Retry Interval (sec) ………………………………………………... Auto Clean……………………………………………………………… Auto Inactive…………………………………………………………… Back Acct IP…………………………………………………………….. Back Acct Port………………………………………………………….. Back Auth IP…………………………………………………………….. Back Auth Port…………………………………………………………… Charge Method………………………………………………………….. Clean Filter……………………………………………………………… Clean Period…………………………………………………………….. Inactive Period………………………………………………………….. WellGate 5250 User Guide – V5.1 - 143 -...
  • Page 144 Primary Outbound Proxy User…………………………………………. Primary Register Password……………………………………………… Primary Register Port…………………………………………………… Primary Register Server………………………………………………… Primary Register TTL…………………………………………………… Primary Register User………………………………………………….. Public RTP IP……………………………………………………………. Public RTP Port………………………………………………………….. Public RTP Port Interval…………………………………………………. Primary SIP Registe…………………………………………………….. WellGate 5250 User Guide – V5.1 - 144 -...
  • Page 145 Ext. AAA Failure Opt…………………………………………………… First Digit Timeout……………………………………………………….. First Response timeout…………………………………………………… No Answer timeout……………………………………………………… Hot Swappable…………………………………………………………… Inter Digit Timeout……………………………………………………… Time Expired Notify……………………………………………………. Version………………………………………………………………….. System (Control) …………………………………………………………… Soft Reset……………………………………………………………….. Restart…………………………………………………………………… Shutdown………………………………………………………………… System Time Configuration……………………………………………….. WellGate 5250 User Guide – V5.1 - 145 -...
  • Page 146 Termin Side……………………………………………………………… Trans Cap……………………………………………………………….. Trunk ID………………………………………………………………… Trunk Mode……………………………………………………………… Trunk Type……………………………………………………………… Q.931 General Opt.……………………………………………………… Q.931 Incoming Opt.…………………………………………………… Q.931 Outgoing Opt.……………………………………………………. Upgrade……………………………………………………………………. Apply…………………………………………………………………… File Name………………………………………………………………. Upload………………………………………………………………….. User ACL………………………………………………………………….. Calling Rate…………………………………………………………… Password………………………………………………………………… Prepaid…………………………………………………………………… Postpaid………………………………………………………………… Status…………………………………………………………………… WellGate 5250 User Guide – V5.1 - 146 -...
  • Page 147 Welltech Computer Co., Ltd. User ID…………………………………………………………………. WellGate 5250 User Guide – V5.1 - 147 -...

  • Page 148: Index

    Environment used in this section……………………………………………. Gatekeeper and SIP Proxy Mode Configuration…………………………….. H.323 Configuration………………………………………………………… Interface Configuration……………………………………………………… Line Summary Status………………………………………………………… Line Detail Status……………………………………………………………. Logon WellGate 5250…………………………………………………………16 Load a Configuration Manager……………………………………………… Monitor………………………………………………………………………. Network Configuration………………………………………………………. WellGate 5250 User Guide – V5.1 - 148 -...
  • Page 149 Welltech Computer Co., Ltd. Peer to Peer Configuration…………………………………………………… Ping……………………………………………………………………………91 Prompt Manager………………………………………………………………81 Radius Setting…………………………………………………………………75 Relogin……………………………………………………………………….. Routing Plan…………………………………………………………………..73 SIP…………………………………………………………………………… SNMP………………………………………………………………………… System Description……………………………………………………………5 System Time Configuration………………………………………………….. Upgrade……………………………………………………………………… WellGate 5250 User Guide – V5.1 - 149 -...

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