Troubleshooting - Novra S300N User Manual

5 Troubleshooting

This section can help you resolve most of the common problems when installing the S300.
1) I connected the receiver and when I start the Console, it says it can't detect any S300 Receivers?
Make sure the unit is connected to the same LAN that your computer (running S300 Console) is
-
connected to. The best way to rule that out is to use a cross over cable.
Make sure the unit is powered up and the Ethernet link is established. The green LED on the back of
-
the Ethernet connector should be on solid, and the yellow light should be blinking.
If you are using a hub, make sure there is only one unit connected.
-
2) I connected my unit, and it was auto detected. Every time I try to configure the device I get an
error Message. What could be wrong?
Make sure the IP address assigned to the receiver is reachable from your PC, and the receiver is
-
configured correctly to reach your machine (try pinging the receiver from your PC).
3) Why won't the receiver lock to my settings?
Is the RF cable connected?
-
Are you using the correct RF Settings (frequency and symbol rate)?
-
Are you using the correct voltage/tone settings for the LNB?
-
4) The receiver is locked to my signal and there is no Data, why?
Do you have the right PID selected?
-
Are you sure you are on the right transponder?
-
If the Ethernet Transmitted packet counter is counting up. Use program such as Wireshark to
-
determine where the traffic is going?
Is the default gateway on the receiver set correctly?
-
Does the DVB MAC address of the traffic match the Mac address of your unit? (UNICAST)
-
Are you using IGMP and the network clients are not subscribing? (multicast)
-
Is the IGMP hardware filtering checked off (in the Network tab), but no network clients subscribing
-
with IGMP join requests.
5) I have created a mapping rule, but the packets don't seem to be mapped. I only see the original
IP packets when I sniff the LAN.
Make sure you have enabled the Mapping table,
-
Make sure your mapping action rule is Normal or Forward,
-
Version: 1.2
Confidential and Proprietary 33 of 40