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6 Troubleshooting
This section can help you resolve most of the common problems when installing the S300.
1) I connected the receiver and when I start the Console, it says it can't detect any S300 Receivers?
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Make sure the unit is connected to the same LAN that your computer (running S300 Console) is
connected to. The best way to rule that out is to use a cross over cable.
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Make sure the unit is powered up and the Ethernet link is established. The green LED on the back of
the Ethernet connector should be on solid, and the yellow light should be blinking.
If you are using a hub, make sure there is only one unit connected.
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2) I connected my unit, and it was auto detected. Every time I try to configure the device I get an
error Message. What could be wrong?
Make sure the IP address assigned to the receiver is reachable from your PC, and the receiver is
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configured correctly to reach your machine (try pinging the receiver from your PC).
3) Why won't the receiver lock to my settings?
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Is the RF cable connected?
Are you using the correct RF Settings (frequency and symbol rate)?
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Are you using the correct voltage/tone settings for the LNB?
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4) The receiver is locked to my signal and there is no Data, why?
Do you have the right PID selected?
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Are you sure you are on the right transponder?
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If the Ethernet Transmitted packet counter is counting up. Use program such as Wireshark to
determine where the traffic is going?
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Is the default gateway on the receiver set correctly?
Does the DVB MAC address of the traffic match the Mac address of your unit? (UNICAST)
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Are you using IGMP and the network clients are not subscribing? (multicast)
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Is the IGMP hardware filtering checked off (in the Network tab), but no network clients subscribing
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with IGMP join requests.
5) I have created a mapping rule, but the packets don't seem to be mapped. I only see the original
IP packets when I sniff the LAN.
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Make sure you have enabled the Mapping table,
Make sure your mapping action rule is Normal or Forward,
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