Dvd Problems - Lenovo ThinkStation P300 Hardware Maintenance Manual

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see "Lenovo Support Web site" on page 30.

DVD problems

Select your symptom from the following list:
• "Black screen instead of DVD video" on page 38
• "DVD movie will not play" on page 38
• "No audio or intermittent audio while playing DVD movie" on page 38
• "Playback is very slow or choppy" on page 38
• "Invalid disc or no disc found message" on page 39
Black screen instead of DVD video
Symptom: Black screen instead of DVD video
Actions:
• Restart the DVD player program.
• Close any open files, turn off the computer, and then restart the computer.
• Try a lower screen resolution or color depth.
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see "Lenovo Support Web site" on page 30.
DVD movie will not play
Symptom: DVD movie will not play.
Actions:
• Ensure that the disc surface is clean and not scratched.
• Check the disc or package for regional coding. You might need to purchase a disc with coding for
the region where you are using your computer.
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see "Lenovo Support Web site" on page 30.
No audio or intermittent audio while playing DVD movie
Symptom: No audio or intermittent audio while playing DVD movie.
Actions:
• Check the volume control settings on your computer and on your speakers.
• Ensure that the disc surface is clean and not scratched.
• Check all cable connections to and from the speakers.
• Use the DVD menu for the video to select a different audio track.
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see "Lenovo Support Web site" on page 30.
Playback is very slow or choppy
Symptom: Playback is very slow or choppy.
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ThinkStation P300 Hardware Maintenance Manual