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Troubleshooting
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the
following checklist.
Problem
No power.
No sound or picture.
No audio / video signal on the
display device via HDMI cable.
Distorted picture.
Completely distorted picture or
black / white picture with BD /
DVD.
No sound or distorted sound.
No audio signal from the
loudspeakers of the TV
connected via an HDMI cable.
No audio from the speaker
system.
No 5.1-channel audio from the
speaker system.
When I press the [SURROUND]
button on my HTS remote while
playing movies, I only get "Off"
and "2.1ch Stereo" as available
surround modes.
Picture freezes momentarily
during playback.
Disc cannot be played back.
SD Memory Card cannot be read.
No return to start-up screen
when disc is removed.
EN
OTHERS
- Check if the mains cable is properly connected.
- Unplug the mains cable once, and wait for 5-10 seconds and then plug it in
again.
- Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit will
not output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
- If the unit is connected to the unauthorised display device with an HDMI cable,
the audio / video signal may not be output.
- Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable from
the TV and this unit and then reconnect it to both the devices while they are
powered on.
- Ensure that your HDMI cable is certified.
- Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
- Connect this unit directly to the TV. If the audio / video cables are connected to a
VCR, pictures may be distorted due to the copy right protection system.
- Make sure the disc is compatible with this unit.
- Adjust the volume.
- Check the settings in "Audio" menu.
- Set "Audio Output" to "HDMI Normal" or "HDMI LPCM" in the settings menu.
- Ensure that the TV's speakers are turned on in the TV menu.
- Ensure that the TV speakers are not muted.
- Increase the volume level of the speaker system.
- Set "Audio Output" to "Speakers" in the setup menu.
- Make sure that audio is not muted.
- Make sure you have selected the correct active source for external audio input.
- Does the disc contain 5.1-channel audio?
The 5.1-channel audio is not available when the disc does not contain it.
- Set "Audio Output" to "Speakers" in the setup menu.
- Make sure that the surround mode is not set to "2.1ch Stereo".
When listening to a stereo (2 channel) source, press [SURROUND] and select
"Dolby Pro Logic II Music" or "Dolby Pro Logic II Movie" to upmix the stereo
source to 5.1 channel surround.
- Most movies have multi-channel audio tracks, i.e. 5.1 channel or 7.1 channel
audio in DTS®, Dolby or PCM. Virtual surround modes such as "Multi ch Stereo",
"Dolby Pro Logic II Movie" or "Dolby Pro Logic II Music" are not available (and not
necessary) when the source audio is already multi-channel. It is best to use
Surround = Off in such cases as it enables the appropriate multi-channel
decoder.
- Check the disc for fingerprints / scratches and clean with a soft cloth wiping from
centre to edge.
- Clean the disc.
- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
- The format of the card does not match that accepted by this unit or the card is
not compatible.
- Reset this unit by turning it off, then on again.
Solution
51
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