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Axis Q1932–E User Manual

Thermal network camera
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AXIS Q1932–E Thermal Network Camera
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  • Page 1 AXIS Q1932–E Thermal Network Camera User Manual...
  • Page 2 Axis Communications AB. See Contact Information on page 3 . systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis Electromagnetic Compatibility (EMC) website, as required. See also the product’s online help, available via This equipment has been designed and tested to fulfill applicable the web-based interface.
  • Page 3 • find answers to resolved problems in the FAQ database. Search by product, category, or phrase • report problems to Axis support staff by logging in to your private support area • chat with Axis support staff (selected countries only) •...

  • Page 4: Table Of Contents

    AXIS Video Motion Detection 2.1 ........
  • Page 5 AXIS Q1932–E Thermal Network Camera Table of Contents Performance Considerations ........

  • Page 6: Hardware Overview

    AXIS Q1932–E Thermal Network Camera Hardware Overview Hardware Overview Power connector I/O and audio terminal connector Network connector Status indicator LED MicroSD memory card slot Control button Foot Mounting bracket Connectors and Buttons For technical specifications, see page 56. Network Connector RJ45 Ethernet connector with Power over Ethernet (PoE).

  • Page 7: Led Indicators

    Resetting the product to factory default settings. See page 48. • Connecting to an AXIS Video Hosting System service. See page 41. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...

  • Page 8: Access The Product

    Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list. If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup...

  • Page 9: The Live View Page

    Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons. The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio clip and click the Play button.
  • Page 10 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 12 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 11 AXIS Q1932–E Thermal Network Camera Access the Product Use the slider to control the volume of the speakers and the microphone. Half-duplex mode The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured from the Audio tab in the AMC Control panel: •...

  • Page 12: Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 13: Alternative Methods Of Accessing The Video Stream

    AXIS Q1932–E Thermal Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...

  • Page 14: Access Audio Streams

    • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 15: Set Up The Product

    Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 16: Video And Audio

    Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply. • The Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle. Image The default image settings can be configured under Video &...

  • Page 17: Stream Profiles

    Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.

  • Page 18: Camera Settings

    To select a default stream profile for the Live View page, go to Setup > Live View Config. Camera Settings The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.
  • Page 19 For more information about privacy masks, see Privacy Mask on page 20. To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the maximum image resolution.

  • Page 20: Privacy Mask

    Half-duplex - Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit audio using the Live View page, use the Talk and Listen buttons, see AMC Audio Controls on page 10.
  • Page 21 AXIS Q1932–E Thermal Network Camera Video and Audio Simplex — Network Camera microphone only - Audio captured by the product microphone is transmitted from the Axis product to one or more clients. To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list.

  • Page 22: Audio Clips

    To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information, see Events on page 31.

  • Page 23: Configure The Live View Page

    Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...
  • Page 24 Defining the link as a web link will open the link in a new window. Output Buttons External I/O devices connected to the Axis product’s output ports can be controlled directly from the Live View page. Note To enable this setting at least one I/O port must be configured as an output port.

  • Page 25: Detectors

    Motion Detection Parameters on page 25. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see Setting Up an Action Rule on page 31.

  • Page 26: Audio Detection

    Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

  • Page 27: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...

  • Page 28: Axis Cross Line Detection

    1. Download the application from www.axis.com/applications/ 2. Install the application in the Axis product. 3. To obtain the license key, register the license code (delivered with the product) and the Axis product’s serial number at www.axis.com/applications/register. 4. Install the license key file(s) on the Axis product(s) through the product’s web pages.

  • Page 29: Axis Video Motion Detection 2.1

    To edit the Cross Line Detection configuration, follow the above procedures. Click Save to retain the changes. Note AXIS Cross Line Detection must either have a status of Idle or Running for the CrossLineDetection option to appear in the drop-down list under Events.
  • Page 30 6. Click Save to retain the changes. Note AXIS Video Motion Detection must either have a status of Idle or Running for the VideoMotionDetection option to appear in the drop-down list under Events. 7. To configure an action rule if the line has been touched and for more information about configuring action rules, see Events .

  • Page 31: Setting Up An Action Rule

    Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.

  • Page 32: Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 38.
  • Page 33 AXIS Q1932–E Thermal Network Camera Events 3. Click OK. To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list.

  • Page 34: Recordings

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 45. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.
  • Page 35 AXIS Q1932–E Thermal Network Camera Recordings 5. Click Save to save and start the recording.

  • Page 36: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 37: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 38 Axis product: Server/Client certificates - To authenticate the Axis product. CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network.

  • Page 39: Date & Time

    2. Click Install certificate and upload the certificate. Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure audio settings, see Audio Settings on page 20. Note Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.

  • Page 40: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 41 AVHS service. Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.
  • Page 42 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 43 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
  • Page 44 To use SNMP v3, HTTPS must be enabled, see HTTPS on page 37. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Reset to Factory Default Settings on page 48. UPnP The Axis product includes support for UPnP .

  • Page 45: Storage

    To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.

  • Page 46: Ports & Devices

    6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools. To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks.

  • Page 47: Maintenance

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 48: Advanced

    For more information, see www.axis.com/developer File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.
  • Page 49 AXIS Q1932–E Thermal Network Camera System Options 1. Disconnect power from the product. 2. Press and hold the control button and reconnect power. See Hardware Overview on page 6 . 3. Keep the control button pressed for about 15–30 seconds until the status LED indicator flashes amber.

  • Page 50: Multi-Connector Cable (Sold Separately)

    Multi-Connector Cable (sold separately) Multi-Connector Cable (sold separately) When connecting external equipment to the Axis product, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP rating. The multi-connector cable can be purchased from your Axis reseller.
  • Page 51 AXIS Q1932–E Thermal Network Camera Multi-Connector Cable (sold separately) in parallel with the load, for protection against voltage transients. 12 V max 50 mA Connection diagram I/O configured as input I/O configured as output I/O connector 2 3 4...

  • Page 52: Troubleshooting

    To upgrade the product’s firmware: 1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the product’s web pages.

  • Page 53: Symptoms, Possible Causes And Remedial Actions

    Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address Try the installation again.
  • Page 54 Check with your network administrator to see if there is a firewall preventing viewing. Installation of additional Configure the Axis product to use a Java applet for updating video images in your browser. Go to ActiveX component Setup > Live View Config and select Java applet under Default viewer.
  • Page 55 AXIS Q1932–E Thermal Network Camera Troubleshooting Poor audio quality Stuttering Reduce the number of listeners and viewers. Decrease image resolution and compression. Unsynchronized audio and Synchronize the product’s date and time settings with an NTP server. Go to Setup > System video using H.264...

  • Page 56: Technical Specifications

    AXIS Q1932–E Thermal Network Camera Technical Specifications Technical Specifications Item Specifications Function/group Camera Model AXIS Q1932–E Image sensor Uncooled Micro bolometer 640x480 pixels, pixel pitch 17 µm Lens 10 mm: f 1.2 FoV horizontal 57° Vertical 44° 19 mm: f 1.2 FoV horizontal 32°, Vertical 24°...
  • Page 57 SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP, ARP, SOCKS System Application Open API for software integration, including VAPIX® and AXIS Camera Application Integration Programming Platform; specifications at www.axis.com AXIS Video Hosting System (AVHS) with Interface One-Click Camera Connection ONVIF Profile S;...
  • Page 58 Wall and ceiling mount bracket Pipe converter for US Tools Torx T20 screwdriver Video AXIS Camera Companion (included), AXIS Camera Station and video management management software from Axis’ Application Development Partners (not included). software For more information, see www.axis.com/products/video/software Optional...

  • Page 59: Connectors

    AXIS Q1932–E Thermal Network Camera Technical Specifications Connectors Power Connector SD Card Slot Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or microSDXC card with speed class 10. Performance Considerations When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both.
  • Page 60 User Manual Ver. M1.13 AXIS Q1932–E Thermal Network Camera Date: July 2014 © Axis Communications AB, 2014 Part No. 56510...

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