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Axis Q19-E Series User Manual

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AXIS Q19-E Thermal Camera Series
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Summary of Contents for Axis Q19-E Series

  • Page 1 AXIS Q19-E Thermal Camera Series AXIS Q1951-E Thermal Camera AXIS Q1952-E Thermal Camera User manual...

  • Page 2: Perimeter Protection

    To set up perimeter protection, you need to install an analytics application for perimeter surveillance and protection on your thermal camera. Axis provides the AXIS Perimeter Defender application for this purpose. You can read more about AXIS Perimeter Defender at axis.com/products/axis-perimeter-defender...
  • Page 3 AXIS Q19-E Thermal Camera Series Solution overview • To let possible intruders know that your perimeter is protected, use a flashing beacon (3). See Deter intruders with a flashing beacon on page 10. • To warn and deter, connect a horn speaker (2) that plays a pre-recorded warning message. See Deter intruders with...

  • Page 4: Find The Device On The Network

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

  • Page 5: Web Interface Overview

    Secure passwords Important Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password. The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

  • Page 6: Preview Mode

    AXIS Q19-E Thermal Camera Series Installation Installation Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode. It is available only in factory defaulted state for a limited time from powering up the device.

  • Page 7: Adjust The Image

    AXIS Q19-E Thermal Camera Series Configure your device Configure your device Adjust the image This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more on page 46.
  • Page 8 AXIS Q19-E Thermal Camera Series Configure your device 1. Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°. 2. If the device doesn’t have automatic rotation of the view, go to Video > Installation.
  • Page 9 AXIS Q19-E Thermal Camera Series Configure your device Select the Zipstream Strength that you want to use. Turn on Optimize for storage. This can only be used if the video management software supports B-frames. Turn on Dynamic FPS. Turn on Dynamic GOP and set a high Upper limit GOP length value.
  • Page 10 AXIS Q19-E Thermal Camera Series Configure your device To learn more, check out our guide Get started with rules for events. Deter intruders with a flashing beacon Use a flashing beacon light to let possible intruders know that your perimeter is protected.
  • Page 11 Use a network horn speaker to warn and deter possible intruders. This example explains how to connect an Axis network horn speaker and set it up to play an audio clip whenever the thermal camera detects an intrusion. In this example, the horn speaker can only be activated outside office hours, between 18.00 and 08.00 Monday-Friday.
  • Page 12 AXIS Q19-E Thermal Camera Series Configure your device This example explains how to activate a profile in the strobe siren whenever AXIS Motion Guard detects motion. Before you start: • Create a new account with Operator or Administrator privileges in the strobe siren.
  • Page 13 AXIS Q19-E Thermal Camera Series Configure your device Condition: Applications > Motion Guard: Camera profile Select Invert this condition. Action: Notifications > Send notification through HTTP Recipient: Deactivate virtual port Query string suffix: schemaversion=1&port=1 5. Click Save. Create a rule in the strobe siren: 1.
  • Page 14 AXIS Q19-E Thermal Camera Series Configure your device 6. Type a subject and a message for the email. 7. Click Save. Send an email automatically if someone spray paints the lens Activate the tampering detection: 1. Go to System > Detectors > Camera tampering.
  • Page 15 Shows what kind of access to the device that is active, and what encryption protocols are in use. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best practices.
  • Page 16 AXIS Q19-E Thermal Camera Series The web interface Device info Shows the device information, including firmware version and serial number. Upgrade firmware: Upgrade the firmware on your device. Takes you to the Maintenance page where you can do a firmware upgrade.
  • Page 17 AXIS Q19-E Thermal Camera Series The web interface Starts the wiper. Click and select a preset position to go to that preset position in the live view. Or, click Setup to go to the preset position page. Adds or removes a focus recall area. When you add a focus recall area, the camera saves the focus settings at that specific pan/tilt range.

  • Page 18: Installation

    AXIS Q19-E Thermal Camera Series The web interface Installation Capture mode : A capture mode is a preset configuration that defines how the camera captures images. When you change the capture mode, it can affect many other settings, such as view areas and privacy masks.
  • Page 19 AXIS Q19-E Thermal Camera Series The web interface Wide dynamic range Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas. Exposure Exposure zone : Use exposure zones to optimize the exposure in a selected part of the scene, for example, the area in front of an entrance door.
  • Page 20 Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes with moving objects.
  • Page 21 AXIS Q19-E Thermal Camera Series The web interface • Average: Select to automatically adjust the bitrate over a longer time period and provide the best possible image quality based on the available storage. Click to calculate the target bitrate based on available storage, retention time, and bitrate limit.
  • Page 22 Label: Enter the text label for the x axis. Time window: Enter how long time the data is visualized. Time unit: Enter a time unit for the x axis. Y axis Label: Enter the text label for the y axis.

  • Page 23: Privacy Masks

    AXIS Q19-E Thermal Camera Series The web interface Dynamic scale: Turn on for the scale to automatically adapt to the data values. Turn off to manually enter values for a fixed scale. Min alarm threshold and Max alarm threshold: These values will add horizontal reference lines to the bar chart, making it easier to see when the data value becomes too high or too low.
  • Page 24 AXIS Q19-E Thermal Camera Series The web interface Recordings Click to filter the recordings. From: Show recordings done after a certain point in time. To: Show recordings up until a certain point in time. Source : Show recordings based on source. The source refers to the sensor.

  • Page 25: Time And Location

    • Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/products/analytics. You need a license code and the Axis product serial number to generate a license key.
  • Page 26 AXIS Q19-E Thermal Camera Series The web interface Synchronization: Select an option for the device’s date and time synchronization. • Automatic date and time (manual NTS KE servers): Synchronize with the secure NTP key establishment servers connected to the DHCP server.
  • Page 27 WS-Discovery: Turn on to allow automatic discovery on the network. One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services.
  • Page 28 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 29 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
  • Page 30 AXIS Q19-E Thermal Camera Series The web interface Authentication method: Select an EAP type used for authentication. The default option is EAP-TLS. EAP-PEAP/MSCHAPv2 is a more secure option. Client certificate: Select a client certificate to use IEEE 802.1x. The authentication server uses the certificate to validate the client’s identity.
  • Page 31 To install test firmware or other custom firmware from Axis on the device, you need a custom signed firmware certificate. The certificate verifies that the firmware is approved by both the device owner and Axis. The firmware can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 32 AXIS Q19-E Thermal Camera Series The web interface The context menu contains: Update account: Edit the account properties. Delete account: Delete the account. You can’t delete the root account. Anonymous access Allow anonymous viewing: Turn on to allow anyone access the device as a viewer without logging in with an account.
  • Page 33 AXIS Q19-E Thermal Camera Series The web interface Save: Click to save the OpenID values. Enable OpenID: Turn on to close current connection and allow device authentication from the provider URL. Events Rules A rule defines the conditions that triggers the product to perform an action. The list shows all the currently configured rules in the product.
  • Page 34 The SFTP client supports SFTP servers using SSH-2 with RSA, DSA, ECDSA, and ED25519 host key types. RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both...
  • Page 35 RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
  • Page 36 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management software (VMS).
  • Page 37 AXIS Q19-E Thermal Camera Series The web interface Device topic prefix: Used in the default values for the topic in the connect message and LWT message on the MQTT client tab, and in the publication conditions on the MQTT publication tab.
  • Page 38 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.

  • Page 39: Stream Profiles

    AXIS Q19-E Thermal Camera Series The web interface Write protect: Turn on to stop writing to the network share and protect recordings from being removed. You can’t format a write-protected network share. Retention time: Select how long to keep recordings, to limit the amount of old recordings, or to comply with regulations regarding data storage.
  • Page 40 When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com.
  • Page 41 AXIS Q19-E Thermal Camera Series The web interface Add accounts: Click to add a new ONVIF account. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
  • Page 42 AXIS Q19-E Thermal Camera Series The web interface • Select configuration: Select a user-defined configuration from the list and adjust the settings. The configurations in the drop-down list act as identifiers/names of the configuration. Audio output : Select the audio output format for your configuration.

  • Page 43: Edge To Edge

    Pairing Pairing allows you to use a compatible Axis network speaker or microphone as if it’s part of the camera. Once paired, the network speaker acts as an audio out device where you can play audio clips and transmit sound through the camera. The network microphone will take up sounds from the surrounding area and make it available as an audio input device, usable in media streams and recordings.

  • Page 44: Plain Config

    Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page.

  • Page 45: Maintenance

    Note All Axis device firmware is digitally signed to ensure that you only install verified firmware on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Signed firmware, secure boot, and security of private keys” at axis.com.

  • Page 46: Color Palettes

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats.
  • Page 47 AXIS Q19-E Thermal Camera Series Learn more How do Image, Stream, and Stream profile settings relate to each other? The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.
  • Page 48 Applications With applications, you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the device, available for download for free, or for a license fee.
  • Page 49 AXIS Perimeter Defender is primarily designed for so-called sterile zone protection, for example along a fence marking a boundary. The term sterile zone refers to an area where people are not supposed to be.

  • Page 50: Tpm Module

    AXIS Perimeter Defender consists of a desktop interface (B), from where you install and set up the application on the cameras (A). You can then configure the system to send alarms to the Video Management Software (C).
  • Page 51 AXIS Q19-E Thermal Camera Series Cleaning recommendations Cleaning recommendations If the device gets grease stains or becomes heavily soiled, you can clean it with mild, solvent-free soap or detergent. NOTICE TICE TICE Never use harsh detergent, for example gasoline, benzene, or acetone.

  • Page 52: Upgrade The Firmware

    Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 53: Technical Issues, Clues, And Solutions

    3. Go to Maintenance > Firmware upgrade and click Upgrade. When the upgrade has finished, the product restarts automatically. You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager. Technical issues, clues, and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

  • Page 54: Performance Considerations

    IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

  • Page 55: Contact Support

    • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. • Using palettes affects the product’s CPU load which in turn affects the frame rate.

  • Page 56: Product Overview

    AXIS Q19-E Thermal Camera Series Specifications Specifications Product overview Mounting bracket Connection lid Camera unit Network connector (PoE) Power connector Part number (P/N) & serial number (S/N) Status LED indicator Control button Audio connector 10 I/O connector 11 SD memory card slot...

  • Page 57: Sd Card Slot

    Don’t remove the SD card while the product is running. This device supports microSD/microSDHC/microSDXC cards. For SD card recommendations, see axis.com. microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

  • Page 58: Power Connector

    AXIS Q19-E Thermal Camera Series Specifications Digital input - For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors. Supervised input - Enables possibility to detect tampering on a digital input.
  • Page 59 AXIS Q19-E Thermal Camera Series Specifications...
  • Page 60 User manual Ver. M16.2 AXIS Q19-E Thermal Camera Series Date: April 2024 © Axis Communications AB, 2021 - 2024 Part no. T10167107...

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