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Axis Q19-E Series User Manual

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AXIS Q19-E Thermal Camera Series
AXIS Q1951-E Thermal Camera
AXIS Q1952-E Thermal Camera
User Manual

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Summary of Contents for Axis Q19-E Series

  • Page 1 AXIS Q19-E Thermal Camera Series AXIS Q1951-E Thermal Camera AXIS Q1952-E Thermal Camera User Manual...

  • Page 2: Perimeter Protection

    To set up perimeter protection, you need to install an analytics application for perimeter surveillance and protection on your thermal camera. Axis provides the AXIS Perimeter Defender application for this purpose. You can read more about AXIS Perimeter Defender at axis.com/products/axis-perimeter-defender...
  • Page 3 AXIS Q19-E Thermal Camera Series Solution overview • To let possible intruders know that your perimeter is protected, use a flashing beacon (3). See Deter intruders with a flashing beacon on page 9 . • To warn and deter, connect a horn speaker (2) that plays a pre-recorded warning message. See Deter intruders with...

  • Page 4: Find The Device On The Network

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

  • Page 5: Webpage Overview

    Secure passwords Important Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password. The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

  • Page 6: Adjust The Image

    AXIS Q19-E Thermal Camera Series Configure your device Configure your device Adjust the image This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more on page 42.
  • Page 7 AXIS Q19-E Thermal Camera Series Configure your device 1. Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°. 2. If the device doesn’t have automatic rotation of the view, go to Video > Installation.
  • Page 8 AXIS Q19-E Thermal Camera Series Configure your device Note The Zipstream settings are used for both H.264 and H.265. Turn on Dynamic FPS. Turn on Dynamic GOP and set a high Upper limit GOP length value. Note Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in its web interface.
  • Page 9 AXIS Q19-E Thermal Camera Series Configure your device To learn more, check out our guide Get started with rules for events. Deter intruders with a flashing beacon Use a flashing beacon light to let possible intruders know that your perimeter is protected.
  • Page 10 Use a network horn speaker to warn and deter possible intruders. This example explains how to connect an Axis network horn speaker and set it up to play an audio clip whenever the thermal camera detects an intrusion. In this example, the horn speaker can only be activated outside office hours, between 18.00 and 08.00 Monday-Friday.
  • Page 11 AXIS Q19-E Thermal Camera Series Configure your device 1. Go to Audio > Audio clips and click 2. Click +. 3. Locate and add the audio clip. 4. Click Close. Create a rule For the camera to make the speaker play the audio clip when something is detected, you need to create a rule in the camera.
  • Page 12 Activate strobe siren when camera detects motion Use an Axis strobe siren to let possible intruders know that your perimeter is protected. This example explains how to activate a profile in the strobe siren whenever AXIS Motion Guard detects motion. Prerequisites •...
  • Page 13 AXIS Q19-E Thermal Camera Series Configure your device 1. Go to Rules and add a rule. 2. Enter the following information: Name: Activate virtual IO1 Condition: Applications > Motion Guard: Profile A Action: Notifications > Send notification through HTTP Recipient: Activate virtual port Query string suffix: schemaversion=1&port=1...
  • Page 14 AXIS Q19-E Thermal Camera Series Configure your device 5. The camera doesn’t have it’s own email server, so it has to log into another email server to send mails. Fill in the rest of the information according to your email provider.
  • Page 15 AXIS Q19-E Thermal Camera Series Configure your device Audio Add audio to your recording 1. Go to Video > Stream > Audio and include audio. 2. If the device has more than one input source, select the correct one in Source.
  • Page 16 AXIS Q19-E Thermal Camera Series The device interface The device interface You reach the device interface by entering the IP address of the device in a web browser. Note Support for the features and settings described in this section varies between devices.
  • Page 17 AXIS Q19-E Thermal Camera Series The device interface Video Click to play the live video stream. Click to freeze the live video stream. Click to take a snapshot of the live video stream. The file is saved in the ‘Downloads’ folder on your computer. The image file name is [snapshot_YYYY_MM_DD_HH_MM_SS.jpg].

  • Page 18: Installation

    AXIS Q19-E Thermal Camera Series The device interface • Refresh: Click to refresh the still image in the live view. Click to show the live view at full resolution. If the full resolution is larger than your screen size, use the smaller image to navigate in the image.
  • Page 19 AXIS Q19-E Thermal Camera Series The device interface Straighten image : Turn on and use the slider to straighten the image horizontally by rotating and cropping it digitally. The functionality is useful when it’s not possible to mount the camera exactly level. Ideally, straighten the image during installation.
  • Page 20 AXIS Q19-E Thermal Camera Series The device interface Brightness: Use the slider to adjust the light intensity. This can make objects easier to see. Brightness is applied after image capture, and doesn’t affect the information in the image. To get more details from a dark area, it’s usually better to increase gain or exposure time.
  • Page 21 AXIS Q19-E Thermal Camera Series The device interface Exposure mode: Select an exposure mode to reduce rapidly changing irregular effects in the image, for example flicker produced by different types of light sources. We recommend you to use the automatic exposure mode, or the same frequency as your power network.
  • Page 22 AXIS Q19-E Thermal Camera Series The device interface Motion-adaptive exposure : Select to reduce motion blur in low-light conditions. Blur-noise trade-off: Use the slider to adjust the priority between motion blur and noise. If you want to prioritize low bandwidth and have less noise at the expense of details in moving objects, move the slider towards Low noise.
  • Page 23 Zipstream: A bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example in scenes with moving objects.
  • Page 24 AXIS Q19-E Thermal Camera Series The device interface Rotate : Rotate the image to match your requirements. Mirror: Turn on to mirror the image. Audio Include: Turn on to use audio in the video stream. Source : Select what audio source to use.

  • Page 25: Privacy Masks

    AXIS Q19-E Thermal Camera Series The device interface Privacy masks : Click to create a new privacy mask. The maximum number of masks depend on the complexity of all masks combined. Each mask can have maximum 10 anchor points. Privacy masks: Click to change the color of all privacy masks, or to delete all privacy masks permanently.

  • Page 26: Date And Time

    • Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/applications. You need a license code and the Axis product serial number to generate a license key.
  • Page 27 AXIS Q19-E Thermal Camera Series The device interface • Automatic date and time (manual NTP server): Synchronize with NTP servers of your choice. Primary NTP server and Secondary NTP server: Enter the IP address of one or two NTP servers. When you use two NTP servers, the device synchronizes and adapts its time based on input from both.
  • Page 28 One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: • One-click: The default setting. Press and hold the control button on the device to connect to an O3C service over the internet.
  • Page 29 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 30 To install test firmware or other custom firmware from Axis on the device, you need a custom-signed firmware certificate. The certificate verifies that the firmware is approved by both the device owner and Axis. The firmware can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 31 AXIS Q19-E Thermal Camera Series The device interface Users Add user: Click to add a new user. You can add up to 100 users. Username: Enter a unique username. New password: Enter a password for the user. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example letters, numbers, punctuation, and some symbols.
  • Page 32 AXIS Q19-E Thermal Camera Series The device interface Use this condition as a trigger: Select to make this first condition function only as a starting trigger. It means that once the rule is activated it remains active for as long as all the other conditions are met, no matter the state of the first condition. If you don’t select this option, the rule will simply be active whenever all the conditions are met.
  • Page 33 AXIS Q19-E Thermal Camera Series The device interface You can add network storage such as a NAS (Network Attached Storage) and use it as a recipient to store files. The files are stored in the Matroska (MKV) file format. Host: Enter the IP address or hostname for the network storage.
  • Page 34 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management systems (VMS).
  • Page 35 AXIS Q19-E Thermal Camera Series The device interface Specifies if a message should be sent out when a connection is established. Send message: Turn on to send messages. Use default: Turn off to enter your own default message. Topic: Enter the topic for the default message.
  • Page 36 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share, since each device gets its own folder.

  • Page 37: Stream Profiles

    AXIS Q19-E Thermal Camera Series The device interface Important Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD card before you remove it. Unmount: Click to safely remove the SD card.
  • Page 38 Delete user: Delete the user. You can’t delete the root user. By creating an ONVIF user, you automatically enable ONVIF communication. Use the username and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com. ONVIF media profiles An ONVIF media profile consists of a set of configurations that you can use to change media stream settings.
  • Page 39 The device interface Network speaker pairing allows you to use a compatible Axis network speaker as if it is connected directly to the camera. Once paired, the speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.

  • Page 40: Plain Config

    Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page.

  • Page 41: Maintenance

    Note All Axis device firmware is digitally signed to ensure that you only install verified firmware on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Signed firmware, secure boot, and security of private keys” at axis.com.
  • Page 42 H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats.
  • Page 43 AXIS Q19-E Thermal Camera Series Learn more How do Image, Stream, and Stream profile settings relate to each other? The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.
  • Page 44 Actual average bitrate Applications AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. To find out more about available applications, downloads, trials and licenses, go to axis.com/applications.
  • Page 45 AXIS Perimeter Defender is primarily designed for so-called sterile zone protection, for example along a fence marking a boundary. The term sterile zone refers to an area where people are not supposed to be.
  • Page 46 If you choose to run it in AI mode only, camera mounting is more flexible and you don’t need to calibrate the cameras. AXIS Perimeter Defender consists of a desktop interface (B), from where you install and set up the application on the cameras (A). You can then configure the system to send alarms to the Video Management Software (C).

  • Page 47: Tpm Module

    The TPM (Trusted Platform Module) is a component that provides cryptographic features to protect information from unauthorized access. It is always activated and there are no settings you can change. To learn more about TPM, go to axis.com/learning/white-papers and search for cybersecurity.
  • Page 48 AXIS Q19-E Thermal Camera Series Cleaning recommendations Cleaning recommendations If the device gets grease stains or becomes heavily soiled, you can clean it with mild, solvent-free soap or detergent. NOTICE TICE TICE Never use harsh detergent, for example gasoline, benzene, or acetone.

  • Page 49: Upgrade The Firmware

    Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 50: Technical Issues, Clues, And Solutions

    3. Go to Maintenance > Firmware upgrade and click Upgrade. When the upgrade has finished, the product restarts automatically. You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager. Technical issues, clues, and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

  • Page 51: Performance Considerations

    IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

  • Page 52: Contact Support

    • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. • Using palettes affects the product’s CPU load which in turn affects the frame rate.

  • Page 53: Product Overview

    AXIS Q19-E Thermal Camera Series Specifications Specifications Product overview Mounting bracket Connection lid Camera unit Network connector (PoE) Power connector Part number (P/N) & serial number (S/N) Status LED indicator Control button Audio connector 10 I/O connector 11 SD memory card slot...

  • Page 54: Sd Card Slot

    This product supports microSD/microSDHC/microSDXC cards. For SD card recommendations, see axis.com. microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

  • Page 55: Power Connector

    AXIS Q19-E Thermal Camera Series Specifications Digital input - For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors. Supervised input - Enables possibility to detect tampering on a digital input.
  • Page 56 AXIS Q19-E Thermal Camera Series Specifications...
  • Page 57 User Manual Ver. M6.2 AXIS Q19-E Thermal Camera Series Date: April 2022 © Axis Communications AB, 2021 - 2022 Part No. T10167107...

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