Axis Q19-E Series User Manual
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Summary of Contents for Axis Q19-E Series
- Page 1 AXIS Q19-E Thermal Camera Series AXIS Q1951-E Thermal Camera AXIS Q1952-E Thermal Camera User Manual...
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Page 2: Solution Overview
To set up perimeter protection, you need to install an analytics application for perimeter surveillance and protection on your thermal camera. Axis provides the AXIS Perimeter Defender application for this purpose. You can read more about AXIS Perimeter Defender at axis.com/products/axis-perimeter-defender... - Page 3 AXIS Q19-E Thermal Camera Series Solution overview • To let possible intruders know that your perimeter is protected, use a flashing beacon (3). See Deter intruders with a flashing beacon on page 10. • To warn and deter, connect a horn speaker (2) that plays a pre-recorded warning message. See Deter intruders with...
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Page 4: Get Started
Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support. - Page 5 Secure passwords Important Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password. The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.
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Page 6: Webpage Overview
AXIS Q19-E Thermal Camera Series Get started Webpage overview Live view control bar Live view Product name User information, color themes, and help Video control bar Settings toggle... - Page 7 AXIS Q19-E Thermal Camera Series Get started Settings tabs...
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Page 8: Configure Your Device
AXIS Q19-E Thermal Camera Series Configure your device Configure your device Adjust the image This section includes instructions about how to configure your device. If you want to learn more about how certain features function, go to Learn more on page 17. - Page 9 Configure your device 1. Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°. 2. If the device doesn’t have automatic rotation of the view, log in to the webpage and go to Settings > System > Orientation.
- Page 10 AXIS Q19-E Thermal Camera Series Configure your device Turn on dynamic GOP and set a high GOP length value. Increase the compression. Turn on dynamic FPS. Note Web browsers do not support H.265 decoding. Use a video management system or application supporting H.265 decoding.
- Page 11 Use a network horn speaker to warn and deter possible intruders. This example explains how to connect an Axis network horn speaker and set it up to play an audio clip whenever the thermal camera detects an intrusion. In this example, the horn speaker can only be activated outside office hours, between 18.00 and...
- Page 12 AXIS Q19-E Thermal Camera Series Configure your device Connect the devices 1. Go to System > Accessories. 2. Under Network speaker pairing, enter the IP address, username, and password for the speaker. You need to use an administrator or operator account.
- Page 13 AXIS Q19-E Thermal Camera Series Configure your device Create a rule For the camera to make the speaker play the audio clip when something is detected, you need to create a rule in the camera. 1. Go to System > Events and add a rule.
- Page 14 AXIS Q19-E Thermal Camera Series Configure your device 6. Click Save. Send an email automatically if someone spray paints the lens To watch this video, go to the web version of this document. www.axis.com/products/online-manual/67055#t10106687 How to send an email notification if someone spray paint the lens 1.
- Page 15 AXIS Q19-E Thermal Camera Series Configure your device 6. Click Save. 7. Click Close.
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Page 16: Cleaning Recommendations
AXIS Q19-E Thermal Camera Series Cleaning recommendations Cleaning recommendations If the device gets grease stains or becomes heavily soiled, you can clean it with mild, solvent-free soap or detergent. NOTICE TICE TICE Never use harsh detergent, for example gasoline, benzene, or acetone. -
Page 17: Learn More
H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to the MPEG-4 standard. - Page 18 AXIS Q19-E Thermal Camera Series Learn more The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.
- Page 19 Actual average bitrate Applications AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. To find out more about available applications, downloads, trials and licenses, go to axis.com/applications.
- Page 20 AXIS Perimeter Defender is primarily designed for so-called sterile zone protection, for example along a fence marking a boundary. The term sterile zone refers to an area where people are not supposed to be.
- Page 21 If you choose to run it in AI mode only, camera mounting is more flexible and you don’t need to calibrate the cameras. AXIS Perimeter Defender consists of a desktop interface (B), from where you install and set up the application on the cameras (A). You can then configure the system to send alarms to the Video Management Software (C).
- Page 22 TPM module The TPM (Trusted Platform Module) is a component that provides cryptographic features to protect information from unauthorized access. It is always activated and there are no settings you can change. To learn more about TPM, go to axis.com/press-center/media-resources/white-papers.
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Page 23: Troubleshooting
Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. -
Page 24: Technical Issues, Clues And Solutions
3. Go to Settings > System > Maintenance. Follow the instructions on the page. When the upgrade has finished, the product restarts automatically. Technical issues, clues and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support. Problems upgrading the firmware Firmware upgrade failure If the firmware upgrade fails, the device reloads the previous firmware. - Page 25 Axis device. Check all cabling and reinstall the device. Possible IP address conflict The static IP address in the Axis device is used before the DHCP server sets a dynamic address. with another device on the...
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Page 26: Performance Considerations
• Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. • Using palettes affects the product’s CPU load which in turn affects the frame rate. -
Page 27: Specifications
AXIS Q19-E Thermal Camera Series Specifications Specifications Product overview Mounting bracket Connection lid Camera unit Network connector (PoE) Power connector Part number (P/N) & serial number (S/N) Status LED indicator Control button Audio connector 10 I/O connector 11 SD memory card slot... -
Page 28: Sd Card Slot
This product supports microSD/microSDHC/microSDXC cards. For SD card recommendations, see axis.com. microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both. - Page 29 AXIS Q19-E Thermal Camera Series Specifications Digital input - For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors. Supervised input - Enables possibility to detect tampering on a digital input.
- Page 30 AXIS Q19-E Thermal Camera Series Specifications...
- Page 31 User Manual Ver. M1.11 AXIS Q19-E Thermal Camera Series Date: May 2021 © Axis Communications AB, 2021 Part No. T10167107...
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