Axis Q1910 User Manual
Q19 thermal camera series
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Summary of Contents for Axis Q1910
- Page 1 USER MANUAL AXIS Q19 Thermal Camera Series AXIS Q1910 Thermal Network Camera AXIS Q1910-E Thermal Network Camera AXIS Q1921 Thermal Network Camera AXIS Q1921-E Thermal Network Camera AXIS Q1922 Thermal Network Camera AXIS Q1922-E Thermal Network Camera...
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Page 2: Intellectual Property Rights
UPnP Implementers Corporation. product. These can be provided by Axis or a third party. • Do not attempt to repair the product by yourself, contact Axis or your Axis reseller for service matters. Support Should you require any technical assistance, please contact your Axis Important! reseller. -
Page 3: Table Of Contents
Technical Specifications for AXIS Q1910/-E ........ - Page 4 AXIS Q19 Series - Table of contents General performance considerations ............62...
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Page 5: Product Overview
AXIS Q19 Thermal Camera Series has all the features of Axis other high-end network video products and can be seamlessly integrated into an existing IP-surveillance system. Due to export regulations for dual-use goods, the frame rate is limited to 8.3 fps in some countries. - Page 6 AXIS Q19 Series - Product overview • Audio support AXIS Q19 Series supports two-way audio. Extended support for Pan/Tilt heads • AXIS Q19 Series supports Axis Pan/Tilt heads as well as products from other suppliers. See www.axis.com for a full list of supported products.
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Page 7: Hardware Overview
AXIS Q19 Series - Product overview Hardware overview AXIS Q1910/Q1921/Q1922 AXIS Q1910-E/Q1921-E/Q1922-E Status indicator LED Screw mount for wall/ceiling stand Rear view SD card slot Audio in Audio out LED (not used) Button (not used) Window heater connector Bottom view... -
Page 8: Unit Connectors
Power connector - 3-pin terminal block for power input. Use a limited power source, such as a mains adaptor, which rated power output does not exceed either 100 W or 5 A. If the Axis product's input voltage is less than 20 V, the current from the mains adaptor shall still be limited to ≤... - Page 9 Connecting to AXIS Internet Dynamic DNS Service, see page 42. To connect, press the button once. • Connecting to an AXIS Video Hosting System service, see page 42. To connect, press and hold the button until the sta- tus LED flashes green.
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Page 10: Led Indicators
AXIS Q19 Series - Product overview LED indicators Color Indication Network Green Steady for connection to a 100 Mbit/s network. Flashes for network activity. Amber Steady for connection to 10 Mbit/s network. Flashes for network activity. Unlit No network connection. -
Page 11: Accessing The Camera
Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. For more information, see www.axis.com Notes: • To view streaming video in Internet Explorer, set your browser to allow ActiveX controls and install AXIS Media Control (AMC) on your workstation. • QuickTime is also supported for viewing streaming H.264 video and for audio. -
Page 12: Access From The Internet
Options > Network > TCP/IP Advanced. For more information, please see NAT traversal (port mapping) for IPv4, on page 43. See also the AXIS Internet Dynamic DNS Service at www.axiscam.net For Technical notes on this and other topics, visit Axis Support web at www.axis.com/techsup Setting the root password To gain access to the product, the password for the default administrator user ‘root’... - Page 13 1. Unscrew the stop screw on the lens, using a slotted screwdriver 1.8 mm. 2. Adjust lens to focus as required. 3. Tighten the stop screw. Stop screw Note: AXIS Q1910/-E has a fixed-focus lens set to infinity and cannot be adjusted.
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Page 14: The Live View Page
AXIS Media Control toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC), on page 17 for more information. The toolbar displays the following buttons: The Play button connects to the product and playing a live video stream. - Page 15 There is no echo cancellation; if feedback loops appear, try moving the microphone or the speaker. Half-duplex mode Audio can be transmitted in both directions between the Axis product and the client computer, but only in one direction at a time. The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured from the Audio tab in the AMC control panel: •...
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Page 16: Video Streams
Note also that all multicast viewers count as one unicast viewer in the maximum total of 10 simultaneous con- nections. AXIS Media Control negotiates with the camera to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements. -
Page 17: Alternative Methods Of Accessing The Video Stream
• QuickTime adds latency to the video and audio stream (up to 3 seconds) • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this • For input parameters to media.amp, refer to the VAPIX® Application Programming Interface (API) specification. -
Page 18: Setup Tools
AXIS Q19 Series - Setup Tools Setup Tools The network camera can be configured by users with administrator or operator rights. To access the product’s Setup tools, click Setup in the top right-hand corner of the Live View page. Administrators have unrestricted access to all settings •... -
Page 19: Video & Audio
The palette selected here is used as the default palette, other palettes can be selected on the Live View page. Capture mode defines the maximum frame rate available in the Axis product. See Capture mode, on page 21. Video Stream To avoid bandwidth problems on the network, the frame rate allowed to each viewer can be limited. - Page 20 AXIS Q19 Series - Video & Audio Text, date and time can also be used as an overlay. Click for information on available options. Preview For a preview of the image before saving, select video format and Open. The pixel counter shows the number of pixels in an area of the image.
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Page 21: Stream Profiles
This page provides access to the image settings for the network camera. Capture mode Capture mode defines the maximum frame rate available in the Axis product. Select the desired Capture mode (frequency) from the drop-down list and click OK. If the capture mode setting is changed, most other settings, for example view areas, motion detection windows and events, will be removed or reset. -
Page 22: Overlay Image
You must actively transmit/receive sound using the Talk/Listen button available on the Live View page (see AXIS Media Control toolbar, on page 14). In Push-To-Talk mode, click and hold the button to speak and release it when finished speaking. In Toggle mode, click once to switch between speaking and lis-... -
Page 23: Audio Clips
AXIS Q19 Series - Video & Audio Note: The Talk/Listen button is configured from the Audio tab in the AMC Control panel (see AXIS Media Control (AMC), on page 17). Simplex - Thermal Network Camera speaker only. Audio is transmitted from the client to the camera and played by •... - Page 24 AXIS Q19 Series - Video & Audio Record To record a new clip using the microphone: 1. Select the Record radio button. 2. Enter a descriptive Name. 3. If the recording should not start immediately upon clicking the Record... button, enter the number of seconds to wait before recording actually starts.
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Page 25: Live View Config
AXIS Q19 Series - Live View Config Live View Config Layout The settings on this page are used to customize the appearance of the Live View page. Stream Profile From the Stream Profile drop-down list, select the stream profile that is to be used for the Live View page. Listed are the pre-programmed stream profiles as well as the ones created under Video &... - Page 26 Displays still images only. Hit the Refresh button in your browser to view a new image. Viewer Settings Check Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser.
- Page 27 AXIS Q19 Series - Live View Config Output Buttons The output buttons are used to manually activate and inactivate devices connected to the output ports, for example to switch a light on and off. To display output buttons on the Live View page, select the type of control to use for the port from the...
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Page 28: Ptz (Pan Tilt Zoom)
PTZ (Pan Tilt Zoom) Installing a Pan/Tilt device The network camera must be placed in a P/T device, in order to enable Pan/Tilt control from the camera. See www.axis.com for a list of compatible devices. To install a Pan Tilt device follow these instructions: 1. -
Page 29: Guard Tour
AXIS Q19 Series - PTZ (Pan Tilt Zoom) Guard Tour A guard tour displays the video stream from different preset positions, one-by-one, in a pre-determined order or randomly, and for configurable time periods. The guard tour will keep running after the user has logged off or closed the browser. Once a preset position has been set and added to the guard tour, the following settings can be made: •... - Page 30 AXIS Q19 Series - PTZ (Pan Tilt Zoom) Control Queue Settings Enable PTZ Control Queue - This enables the queuing function and displays the user's status and position in the queue on the Live View page. Limit number of users in queue to - This can be specified up to 100. The default value is 20.
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Page 31: Applications
License - Some applications require a license. If there is an Internet connection Automatic Installation appears on the web page. If there is no Internet connection, visit www.axis.com from another computer to acquire a License key file. To receive the license key, you will need a license code and the camera’s serial number (found on the product’s label, see page 7). -
Page 32: Events
AXIS Q19 Series - Events Events Pre-defined parameters, known as an event or Event Type can trigger certain actions in the camera. A common event type is an alarm that causes the camera to upload images. Many event types use an Event Server to receive uploaded images. -
Page 33: Triggered Event
AXIS Q19 Series - Events Triggered Event A triggered event can be activated (triggered) by: • Input ports – A signal from an alarm device connected to an input port • Manual trigger – The event is activated manually using the manual trigger button on the Live View page or through the VAPIX®... -
Page 34: Camera Tampering
AXIS Q19 Series - Events Notes: • Pre-trigger and post-trigger buffers will be lost if the connection to the event server fails • The maximum length of the pre-/post-buffer depends on the video image size and selected frame rate •... -
Page 35: Motion Detection
1. Go to Setup > Events > Motion Detection. 2. Create a new motion detection window: a) Using AXIS Media Control (Internet Explorer): Select Configure Included Windows and click New. Select the new window in the list of windows and enter a descriptive name. -
Page 36: Port Status
AXIS Q19 Series - Events Please see the online help for descriptions of each available option. Object Size History Sensitivity High level Only very large objects An object that appears in the region will Small variations in thermal radiation trigger motion detection... -
Page 37: Recording List
• The SD card is optional and not included in the product. • To play recordings in Windows Media Player download and install AXIS Matroska File Splitter from www.axis.com/techsup/software Filter Use the filter to narrow down the list according to certain criteria such as a particular time frame. -
Page 38: Continuous Recording
AXIS Q19 Series - Recording List Storage - Select a group of recordings based on where the recordings are stored. Sort - Select whether the filtered recording list should be sorted in ascending or descending order of start time. Results - Select how many recordings to view in the window at one time. -
Page 39: System Options
AXIS Q19 Series - System Options System Options Security Users User access control is enabled by default. An administrator can set up other users, by giving these user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page, as described... -
Page 40: Audio Support
RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service. In Axis implementation, the network device and the authentication server authenticate themselves with the help of digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). -
Page 41: Date & Time
(host name). If DHCP is enabled and you cannot access the unit, run AXIS IP Utility to search the network for connected Axis products or reset the network camera to factory default... - Page 42 AXIS Internet Dynamic DNS Service Enable this option to use AXIS Internet Dynamic DNS Service to assign a host name for easy access to your network camera. Click Settings... to register the camera with AXIS Internet Dynamic DNS Service, or to modify the existing settings (requires access to the Internet).
- Page 43 AXIS Q19 Series - System Options Use the following DNS server address - Enter the desired DNS server by specifying the following: Domain name - Enter the domain(s) to search for the host name used by the network camera. Multiple domains can •...
- Page 44 The QoS in Axis network video products marks the data packets for various types of network traffic originating from the product. This makes it possible for network routers and switches to reserve a fixed amount of bandwidth for these types of traffic.
- Page 45 AXIS Q19 Series - System Options SMTP (email) Enter the host names (or IP addresses) and port numbers for your primary and secondary mail servers in the fields provided, to enable the sending of notifications and image email messages from the camera to predefined addresses via SMTP.
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Page 46: Storage
AXIS Q19 Series - System Options Bonjour The network camera includes support for Bonjour. When enabled, the camera is automatically detected by operating systems and clients that support this protocol. Storage SD Card The Disk Management window is used to set up and manage local storage. It is used to connect memory cards for recording video, monitoring a disk’s status, enabling automatic cleanup and preventing the memory card from being overwritten. -
Page 47: Support
Setup page to conveniently make adjustments in the camera’s settings. Logs & Reports When contacting Axis support, please be sure to provide a valid Server Report with your query. The Access Log is automatically included in the server report. -
Page 48: Advanced
Plain Config Plain Config is for the advanced user with experience of Axis network camera configuration. All parameters can be set and modified from this page. Help is available from the standard help pages. -
Page 49: Resetting To The Factory Default Settings
AXIS Q19 Series - Resetting to the factory default settings Resetting to the factory default settings To reset the camera to the original factory default settings, go to the System Options > Maintenance web page (as described in Maintenance, on page 46) or use the Control button on the side of the camera (see page 7) as described below:... -
Page 50: Troubleshooting
The current firmware version in your camera is displayed on the page Setup > Basic Setup or under About. Upgrading the firmware When you upgrade your camera with the latest firmware from Axis web site, your camera receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before updating the firmware. -
Page 51: Axis Support
AXIS Q19 Series - Troubleshooting Axis Support If you contact Axis support, please help us resolve your problem expediently by providing a Server Report and a detailed description of the problem. The Server Report contains important information about the server and its software, as well as a list of the current parameters. -
Page 52: Symptoms, Possible Causes, And Remedial Action
The camera cannot be accessed from a browser The IP address has been changed by If the camera and client are on the same network, Run AXIS IP Utility to locate the camera. DHCP Identify the camera using its model or serial number Alternatively: 1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. - Page 53 Source. Select Microphone for the internal microphone or for a connected external micro- phone. Select Line for a connected line in source. For further assistance, please contact your reseller or see the support pages on Axis web site at www.axis.com/techsup...
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Page 54: Technical Specifications For Axis Q1910/-E
G.711 PCM 8 kHz G.726 ADPCM 8 kHz Configurable bit rate Audio Input/Output AXIS Q1910: Built-in microphone, external microphone or line input, line output AXIS Q1910-E: External microphone or line input, line output Network Security Password protection, IP address filtering, HTTPS* encryption, IEEE 802.1X network... - Page 55 Power Power over Ethernet IEEE 802.3af Class 3 AXIS Q1910: 8 – 20 V DC, max 10 W 50/60 Hz or 20 - 24 V AC, max 15 VA, power supply not included AXIS Q1910-E: 8 – 20 V DC, max 13 W, 20 - 24 V AC 50/60 Hz, max 18 VA,...
- Page 56 AXIS Q19 Series - Technical Specifications for AXIS Q1910/-E Function/group Item Specification Video management AXIS Camera Station - Video management software for viewing and recording up software to 100 cameras (not included) See www.axis.com/partner/adp_partners.htm for more software applications via partners...
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Page 57: Technical Specifications For Axis Q1921/-E
Technical Specifications for AXIS Q1921/-E Function/group Item Specification Camera Models AXIS Q1921 (indoor) 10 mm and 19 mm AXIS Q1921-E (outdoor) 10 mm, 19 mm, 35 mm and 60 mm Image sensor Uncooled Micro bolometer 384x288 pixels Lens 10 mm 19 mm... - Page 58 Power Power over Ethernet IEEE 802.3af Class 3 AXIS Q1921: 8 – 20 V DC, max 7 W or 20 - 24 V AC 50/60 Hz, max 13 VA, power supply not included AXIS Q1921-E: 8 - 20 V DC, max 12 W, 20 - 24 V AC 50/60 Hz, max 18 VA, power...
- Page 59 Included accessories Connector kit, Installation Guide, Windows decoder 1-user license AXIS Q1921-E: wall mount bracket Video management AXIS Camera Station - Video management software for viewing and recording up software to 100 cameras (not included) See www.axis.com/partner/adp_partners.htm for more software applications via...
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Page 60: Technical Specifications For Axis Q1922/-E
Function/group Item Specification Camera Models AXIS Q1922 (indoor) 10 mm and 19 mm AXIS Q1922-E (outdoor) 10 mm, 19 mm, 35 mm and 60 mm Image sensor Uncooled Micro bolometer 640x480 pixels, pixel size 17 μm Lens 10 mm 19 mm... - Page 61 Power Power over Ethernet IEEE 802.3af Class 3 AXIS Q1922: 8 – 20 V DC, max 9 W or 20 - 24 V AC 50/60 Hz, max 14 VA, power supply not included AXIS Q1922-E: 8 - 20 V DC, max 13 W,...
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Page 62: General Performance Considerations
Included accessories Connector kit, Installation Guide, Windows decoder 1-user license AXIS Q1922-E: wall mount bracket Video management AXIS Camera Station - Video management software for viewing and recording up software to 100 cameras (not included) See www.axis.com/partner/adp_partners.htm for more software applications via... - Page 63 Audio 17 NAT traversal 10, 36 Audio input 19 Network Settings 34 Audio output 20 NTP Server 34 Audio Settings 19 AXIS Media Control 19 Output 7 Output Buttons 22 Backup 40 Bit Rate 17 Bonjour 9 Palette 16 Buffer Size 27...