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Axis Q1932-E User Manual

Thermal network camera
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AXIS Q1932–E Thermal Network Camera
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Summary of Contents for Axis Q1932-E

  • Page 1 AXIS Q1932–E Thermal Network Camera User Manual...
  • Page 2 Electromagnetic compatibility (EMC) on page 2 . applications. Later versions of this document will be posted to the Axis • Low Voltage (LVD) Directive 2014/35/EU. See Safety on page 3 .
  • Page 3 FAQ database. Search by product, category, or phrase Safety • report problems to Axis support staff by logging in to your private This product complies with IEC/EN/UL 60950-1 and support area IEC/EN/UL 60950-22, Safety of Information Technology •...

  • Page 4: Table Of Contents

    About AXIS Media Control (AMC) ........
  • Page 5 AXIS Q1932–E Thermal Network Camera Table of Contents Connectors and Buttons ......... .

  • Page 6: Hardware Overview

    AXIS Q1932–E Thermal Network Camera Hardware overview Hardware overview For specifications of the hardware components, see Technical specifications on page 54. Power connector I/O and audio terminal connector Network connector Status indicator LED MicroSD memory card slot Control button Foot...

  • Page 7: How To Access The Product

    To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted. The Axis product includes one (1) H.264 decoder license for viewing video streams and one (1) AAC audio license. The licenses are automatically installed with AMC. The administrator can disable the installation of the decoders to prevent installation of unlicensed copies.

  • Page 8: How To Set The Root Password

    How to set the root password To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root Password dialog, which opens when the product is accessed for the first time.
  • Page 9 2. Under Action Buttons, select Show manual trigger button. About the AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See About AXIS Media Control (AMC) on page 11 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 10 Microphone button – Click to mute or unmute the microphone. In Simplex - speaker only mode, the Microphone and Talk buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission. Use the slider to control the volume of the speakers and the microphone.

  • Page 11: About Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 12: Alternative Methods Of Accessing The Video Stream

    AXIS Q1932–E Thermal Network Camera About media streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...

  • Page 13: Access Audio Streams

    • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 14: How To Set Up The Product

    How to set up the product How to set up the product The Axis product can be configured by users with administrator or operator rights. To open the product’s setup pages, click Setup in the top right-hand corner of the live view window.

  • Page 15: Video And Audio

    Width and Height fields and click Apply. • When accessing the Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.

  • Page 16: About Onvif Media Profiles

    Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.

  • Page 17: About Overlays

    AXIS Q1932–E Thermal Network Camera Video and Audio Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low dynamic conditions. A lower setting reduces image noise, but the whole image will appear less sharp.
  • Page 18 An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is first uploaded to the Axis product and then used to provide extra information or to mask a part of the image.

  • Page 19: About Privacy Masks

    6. Click Save. About privacy masks The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled. You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.
  • Page 20 • Half-duplex – Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit audio using the Live View page, use the Talk and Listen buttons, see AMC Audio Controls on page 9 .

  • Page 21: Audio Clips

    To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information, see About events on page 29.

  • Page 22: How To Configure The Live View Window

    Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See About AXIS Media Control (AMC) on page 11 .
  • Page 23 To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state. For more information about I/O ports, see I/O Ports on page 47. Note An Axis multicable is required when connecting external I/O devices to the Axis product. See Multicable connectors on page 55...

  • Page 24: About Detectors

    Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.
  • Page 25 3. Go to Events > Action Rules and set up an action rule, see How to set up action rules on page 29. Note An Axis multicable is required when connecting external audio equipment to the Axis product. See Multicable connectors on page 55.

  • Page 26: About Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...

  • Page 27: Axis Cross Line Detection

    1. Download the application from www.axis.com/applications/ 2. Install the application in the Axis product. 3. To obtain the license key, register the license code (delivered with the product) and the Axis product’s serial number at www.axis.com/applications/register. 4. Install the license key file(s) on the Axis product(s) through the product’s web pages.
  • Page 28 To edit the Cross Line Detection configuration, follow the above procedures. Click Save to retain the changes. Note AXIS Cross Line Detection must either have a status of Idle or Running for the CrossLineDetection option to appear in the drop-down list under Events.

  • Page 29: About Events

    Convert Event Types to Action Rules If the Axis product is upgraded to firmware version 5.40 or later, it is recommended to convert Event Types to Action Rules. The legacy user Event Types in the camera will continue to work but will not be visible in the user interface of the camera. The Event Types need to be converted to Action rules to become visible in the user interface.
  • Page 30 Live Stream Accessed – Trigger the rule when any stream is accessed and during edge storage playback. This can for example be used to send notifications. Shock Detection – Trigger the rule when the Axis product detects it has been tilted or hit. See About shock detection on page 24.

  • Page 31: How To Add Recipients

    Encrypted file transfer using HyperText Transfer Protocol Secure (HTTPS). Send Notification Specify login information for the HTTPS server and validate Send Video Clip the server’s certificate. If there is a proxy between the Axis product and the HTTPS server, also specify the proxy settings.

  • Page 32: How To Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see About certificates on page 38.
  • Page 33 AXIS Q1932–E Thermal Network Camera About events 3. Click OK. To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list.

  • Page 34: About Recordings

    Note The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according to the product’s time zone.

  • Page 35: How To Export A Video Clip

    About continuous recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 45. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 36: About Languages

    About languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 37: About System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 38 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.

  • Page 39: Date & Time

    2. Click Install certificate and upload the certificate. Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure audio settings, see How to change audio settings on page 19.

  • Page 40: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 41 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http://<IP address> in the Location/Address field. For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/support Note •...
  • Page 42 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 43 About system options Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product.
  • Page 44 To use SNMP v3, HTTPS must be enabled, see HTTPS on page 37. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see How to reset to factory default settings on page 49. UPnP The Axis product includes support for UPnP .

  • Page 45: Storage

    To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.
  • Page 46 Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for recordings and data from the Axis products connected to the network. For information about reference NAS devices, go to www.axis.com/products/axis-companion/support-and-documentation Note For NAS recommendations see www.axis.com...

  • Page 47: Ports & Devices

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 48: Support

    Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see How to reset to factory default settings on page 49.

  • Page 49: How To Reset To Factory Default Settings

    For more information, see www.axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 50: Troubleshooting

    The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

  • Page 51: Symptoms, Possible Causes And Remedial Actions

    Status indicator. 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/support Symptoms, possible causes and remedial actions Problems upgrading the firmware Firmware upgrade failure If the firmware upgrade fails, the product reloads the previous firmware.
  • Page 52 Check that the relevant H.264 connection methods and correct interface are enabled in the AMC client Control Panel (streaming tab). See About AXIS Media Control (AMC) on page 11 . In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
  • Page 53 AXIS Q1932–E Thermal Network Camera Troubleshooting Unsynchronized audio and Synchronize the product’s date and time settings with an NTP server. Go to Setup > System video using H.264 Options > Date & Time. Distorted audio Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

  • Page 54: Technical Specifications

    Audio equipment • Input/Output (I/O) devices When connecting external equipment, an Axis multicable is required in order to maintain the product’s IP rating. For more information, see Multicable connectors on page 55. Power connector Terminal connector for connecting AC/DC power supply.

  • Page 55: Connectors

    Resetting the product to factory default settings. See page 49. • Connecting to an AXIS Video Hosting System service. See page 41. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...
  • Page 56 AXIS Q1932–E Thermal Network Camera Technical specifications 3–4 Digital input – Connect to pin 1 to activate, or leave 0 to max 30 V DC Configurable (Input floating (unconnected) to deactivate. or Output) Digital output – Connected to pin 1 when activated, 0 to max 30 V DC, open floating (unconnected) when deactivated.

  • Page 57: Connection Diagrams

    Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.
  • Page 58 User Manual Ver. M4.5 AXIS Q1932–E Thermal Network Camera Date: February 2017 © Axis Communications AB, 2015 - 2017 Part No. 59149...

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