Appendix; Troubleshooting; About Data Backup; Online Resources - OWC ThunderBay 4 mini Assembly Manual & User Manual

3.1 TROUBLESHOOTING

Begin your troubleshooting by verifying that the power supply is connected to the
ThunderBay 4 mini and to a power source. If the power supply is connected to a power strip,
make sure that the power switch on the strip is turned on.
Then, verify that both ends of your cables are properly plugged into the computer and the
ThunderBay 4 mini. If the ThunderBay 4 mini is still not working properly, try connecting to
another computer or using another Thunderbolt cable. Remember that the ThunderBay 4
mini needs an active data signal to remain on. If it is disconnected from the computer, or if
the computer goes to sleep or turns off, the ThunderBay 4 mini will go to sleep.
If you are still experiencing problems, consult our online list of frequently asked questions
www.macsales.com/FAQ
at
technical support.

3.2 ABOUT DATA BACKUP

To ensure that your files are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your ThunderBay 4 mini and a second copy
on either your internal drive or another storage medium, such as an optical backup, or on
another external storage unit. Any data loss or corruption while using the ThunderBay 4 mini
is the sole responsibility of the user, and under no circumstances will Other World Comput-
ing be held liable for compensation or the recovery of any lost data.

3.3 ONLINE RESOURCES

Formatting:
For formatting information, including instructions on how to format your ThunderBay 4
mini for Mac or Windows, go to:
Data Migration:
For a step-by-step walkthrough of our recommended method for migrating your data
from an old drive to a new one, go to:
FAQs:
Access our online collection of frequently asked questions for this and other products at:
www.macsales.com/FAQ

3.4 TECHNICAL SUPPORT HOURS AND CONTACT INFORMATION

8AM - 8PM (CT) Monday - Friday
9AM - 4PM (CT) Saturday
Telephone:
(800) 275-4576 (North America)
(815) 338-8685 (International)
OWC THUNDERBAY 4 MINI

APPENDIX

or see Section 3.4 for information on contacting OWC
www.macsales.com/format
www.macsales.com/migration
Live Chat:
www.macsales.com/livechat
Email:
www.macsales.com/ts_email
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