Appendix; Formatting; Troubleshooting; About Data Backup - OWC Envoy User Manual

3.1 FORMATTING

For formatting information, including instructions on how to format your OWC Envoy
for Mac or Windows, go to:

3.2 TROUBLESHOOTING

Begin your troubleshooting by verifying that both ends of your cables are properly
plugged into the computer and the OWC Envoy. If the OWC Envoy is still not working
properly, try a different USB cable. You can also connect it to a different USB port or a
different computer.
If problems persist, consult our online collection of frequently asked questions
(http://www.macsales.com/FAQ) or see Section 3.5 for information on
contacting OWC technical support.

3.3 ABOUT DATA BACKUP

To ensure that your files are protected and to prevent data loss, we strongly suggest
that you keep two copies of your data: one copy on your OWC Envoy and a second
copy on either your internal drive or another storage medium, such as an optical
backup, or on another external storage unit. Any data loss or corruption while using the
OWC Envoy is the sole responsibility of the user, and under no circumstances will Other
World Computing be held liable for compensation or the recovery of any lost data.

3.4 ONLINE RESOURCES

Data Migration:
For a step-by-step walkthrough of our recommended method for migrating your
data from an old drive to a new one, go to:
http://www.macsales.com/migration
FAQs:
Access our online collection of frequently asked questions for this and other
http://www.macsales.com/FAQ
products at:

3.5 TECHNICAL SUPPORT HOURS AND CONTACT INFORMATION

8AM - 8PM (CT) Monday - Friday
9AM - 4PM (CT) Saturday
Telephone:
(800) 275-4576 (North America)
(815) 338-8685 (International)
OWC ENVOY

APPENDIX

http://www.macsales.com/format
Live Chat:
www.macsales.com/livechat
Email:
www.macsales.com/ts_email
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