Appendix; Troubleshooting; About Data Backup; Online Resources - OWC Mercury Elite Pro Dual mini Assembly Manual & User Manual

3.1 TROUBLESHOOTING

First, verify that both ends of your cable are properly plugged into the computer and
the Mercury Elite Pro Dual mini. After that, try connecting to another interface (USB or
FireWire). You can also connect the Mercury Elite Pro Dual mini to a different computer.
The USB connection does not provide as much power as FireWire. When connecting over
USB, an external power adapter is required. 12V power adapter is available at:
eshop.macsales.com/item/OWC/MEP2BAYM15/
If problems persist, our online collection of frequently asked questions is available at
www.macsales.com/FAQ, or see Section 3.4 for information on contacting OWC
technical support.

3.2 ABOUT DATA BACKUP

To ensure that your files are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your Mercury Elite Pro Dual mini and a
second copy on either your computer's internal drive or another storage medium, such
as an optical backup, or on another external storage unit. Any data loss or corruption
while using the Mercury Elite Pro Dual mini is the sole responsibility of the user, and
under no circumstances will Other World Computing be held liable for compensation or
the recovery of any lost data.

3.3 ONLINE RESOURCES

Formatting:
For formatting information, including instructions on how to format your Mercury
Elite Pro Dual mini for Mac or Windows, go to:
Data Migration:
For a step-by-step walkthrough of our recommended method for migrating your
data from an old drive to a new one, go to:
FAQs:
Access our online collection of frequently asked questions at:
www.macsales.com/FAQ

3.4 TECHNICAL SUPPORT HOURS AND CONTACT INFORMATION

8AM - 8PM (CT) Monday - Friday
9AM - 4PM (CT) Saturday
Telephone:
(800) 275-4576 (North America)
(815) 338-8685 (International)
OWC MERCURY ELITE PRO DUAL MINI

APPENDIX

www.macsales.com/migration
Live Chat:
www.macsales.com/livechat
Email:
www.macsales.com/ts_email
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www.macsales.com/format
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APPENDIX