SMA SUNNY WEBBOX Installation Manual page 51

SMA Solar Technology AG
No. Problem
9 After a Sunny
WebBox is
replaced, Sunny
Portal contains two
plants with the same
name.
10 Parameters cannot
be processed.
11 LAN connection
cannot be displayed
in Windows.
12 Fault in the user
interface display
Installation Guide
Cause
Double Sunny Portal
registration
You do not possess the
necessary rights for the
parameter.
You have an inverter with
upgraded SMA Bluetooth
Piggy-Back with a software
version lower than
02.00.00.R.
No network card driver
(Ethernet card) is installed or
the network card is defective.
JavaScript is not activated.
Rectification
The Sunny WebBox supplied as a
replacement device logs into the Sunny
Portal with a new plant ID. Sunny Portal
creates a new plant for this plant ID, even
if you gave the plant the same name.
• Assign the plant ID of the old plant to
the replacement device (see the
Sunny WebBox user manual).
• In the replacement device, enter the
e-mail address of a user who has
administrator rights in Sunny Portal
for the plant.
• In Sunny Portal, delete the new plant
the replacement device created.
• Change the user group.
The configuration of parameters and the
graphical presentation of monthly and
annual energy values are not supported.
• Update the Bluetooth Piggy-Back
using Sunny Explorer.
• Check the installation of the network
adaptor in the device manager and
reinstall the driver if necessary or
replace the faulty network card with
a new one.
• Activate JavaScript in the Web
browser
SWebBox20-IEN110711
Troubleshooting
51