Troubleshooting Using The Status Light - SMART Board M600 series User Manual

C H A P T E R 4
Maintenance and troubleshooting
Symptoms
There is a small red ×
on the
SMART software
icon.

Troubleshooting using the status light

If your interactive whiteboard has an active pen tray (models SBM680 and SBM685), you can also
use the Select button's status light to help you identify and resolve issues with your product. Refer to
Using the Pen Tray on page 12 for information on the status light's states during normal operation.
N O T E
The pen ledge on SMART Board models SBM680V and SBM685V doesn't have a status light.
27 smarttech.com/kb/170410
Cause
SMART Product Drivers is unable to
detect your interactive whiteboard.
SMART Board service isn't running.
Solution
Ensure that the USB cable is
connected from your computer to
your interactive whiteboard and
that the USB cable isn't longer
than 5 m (16').
Start SMART Board service:
1. In the notification area
(Windows) or Dock (Mac),
press the SMART software
icon, and then press
SMART Settings.
SMART Settings opens.
2. Select About Software and
Product Support > Tools >
Diagnostics.
The SMART Board
Diagnostics window opens.
3. Select Service > Start.
4. Close the SMART Board
Diagnostics window, and
then close SMART Settings.