SMART Board M600 series User Manual page 32

C H A P T E R 4
Maintenance and troubleshooting
Symptoms
The interactive
surface doesn't
respond when you
touch it, the pointer
moves erratically or
gaps appear when you
draw or write.
26 smarttech.com/kb/170410
Cause
Your interactive whiteboard isn't
oriented.
SMART Board Tools isn't running.
SMART Product Drivers isn't
installed.
Not all components of
SMART Product Drivers are installed
on your computer.
A camera is obscured.
Solution
Orient your interactive whiteboard.
For more information about
orienting your interactive
whiteboard, see Orienting your
interactive whiteboard on page 9.
Start SMART Board Tools.
For Windows computers, select
Start > All Programs > SMART
Technologies > SMART Board
Tools 2013.
For Mac computers, select Finder
> Applications > SMART
Technologies > Board Tools.
Install SMART Product Drivers on
your computer. For details about
installing
SMART Product Drivers, see
Installing SMART Product Drivers
on page 8.
Remove SMART Product Drivers
from your computer, and then
install SMART Product Drivers
again.
Remove any object attached to
the interactive surface or resting in
the bottom bezel behind the pen
tray.