Troubleshooting Using The Ready Light; Flowchart 1: Getting Started - SMART Board Board 600 Series Installation And User Manual

Troubleshooting Using the Ready Light

Should you experience a problem with your interactive whiteboard, you can troubleshoot it by
using the Ready Light, in conjunction with other observable symptoms and behaviors. Before you
start troubleshooting, see page 32 to locate the Ready Light, and familiarize yourself with its states
during normal operation.
Flowchart 1 below directs you to the next stage in your troubleshooting process.

Flowchart 1: Getting Started

Start
Is the
Ready light
off?
Is the
Ready light
red?
Is the
Ready light
flashing
green?
Is the
Ready light
steady
green?
Is the
Ready light
amber?
Contact your
next level of
support
36
Go to
Flowchart
2
Go to
Flowchart
3
Go to
Flowchart
4
Go to
Flowchart
5
The SC9 is in
Boot Loader
mode or has
detected a
checksum
error
Troubleshooting 600 Series Interactive Whiteboards
The interactive whiteboard is not receiving power.
Go to Flowchart 2 on page 37 to locate the
problem.
The interactive whiteboard is receiving power but
is not communicating correctly with your
computer. Go to Flowchart 3 on page 38 to
isolate the problem.
A flashing green Ready light may be normal, if
you want touch-only operation of the interactive
whiteboard. If you want to use the SMART Board
tools or use the pen tray pens, go to Flowchart 4
on page 39.
A steady green Ready light indicates normal
operation. To diagnose problems that may occur
in other components of the interactive
whiteboard, refer to Flowchart 5 on page 40.
If the Ready light is flashing or steady amber,
reset the interactive whiteboard's SC9 controller
(see page 35). If the problem persists, you may
have to be reload the controller's the flash
memory, or you may have to replace the
controller module. Escalate the problem to your
next level of support.
If none of these descriptions applies to the Ready
light, contact your next level of support.