Indepth And Indepth - NEC Aspire Product Description

Section 3: Features

InDepth and inDepth+

• Available
Description
Hardware, Software and System Requirements
80
The inDepth and inDepth+ programs (P/N 94139Vx.xx) are Windows-based Management Information
Systems that work in conjunction with the built in Aspire ACD. These ACD/MIS systems enhance the sys-
tem ACD with real time statistics and reports on ACD group traffic patterns and usage. Communicating
through the Open Architecture Interface (OAI), inDepth and inDepth+ are an extensive set of user-config-
urable Real Time Windows and Reporter subsystems.
InDepth+ is the more comprehensive and capable of the ACD/MIS systems and offers:
Real Time Status Window
This window displays ACD agent status, state
and connection state.
Real Time Statistics Window
The statistics window provides a visual perfor-
mance summary for lines, agents and ACD Groups.
Call Queue and Wait Time Windows
These windows show the number of calls in
queue, the longest wait time, as well as the
number of calls answered and abandoned.
Wallboard Template
Use the wallboard template display to motivate and inform ACD agents through a dynamic display of
real time statistics and messages.
Reporter
ACD administrators can create fully-configurable reports for display and printing.
Similar in many respects to inDepth+, inDepth is streamlined for more modest ACD applications. InDepth
provides a single real time screen template, up to seven reports and can track report data for up to one full
month. InDepth includes ACD/MIS features like Report View/Print and Audible/Visual Alarms, but
excludes the Sub-Supervisor Positions and the Wallboard Support.
PC 486 DX2-66 or higher with 8MByte RAM
Windows 95 or Windows NT
SVGA mode (800 x 600)
For more information, refer to the inDepth/inDepth+ Manual (P/N TBD) for the specifics.
Aspire
4 Serial ports
Network card for multiple MIS workstations
Sound card
Product Description