NEC Aspire Product Description page 69

DID Routing Through the VRS
DID calls can optionally route through the VRS. The DID caller hears an initial Automated Atten-
dant Greeting explaining their dialing options. If the caller misdials, they can hear a second greet-
ing with additional instructions. For example, the first Automated Attendant Greeting can be,
"Thank you for calling. Please dial the extension number you wish to reach or dial 0 for the opera-
tor." If the caller inadvertently dials an extension that doesn't exist, they could hear, "The extension
you dialed is unavailable. Please dial 0 for assistance or dial # to leave a message so we can call you
back."
You assign Automated Attendant greetings (i.e., VRS Messages) to the numbers in each Translation
Table. This provides you with extensive flexibility when determining which greetings the system
should play for which dialed numbers. You could, for example, set up 926 5401 through 926 5449
to route to extensions 301- 349, and have 926 5450 route to the automated attendant.
SMDR Includes Dialed Number
The SMDR report can optionally print the trunk's name (entered in system programming) or the
number the incoming caller dialed (i.e., the dialed DID digits). This gives you the option of analyz-
ing the SMDR report based on the number your callers dial. (This option also applies to an ISDN
trunk as well.)
DID Intercept
DID Intercept automatically reroutes DID calls under certain conditions. There are three types of DID
Intercept:
DID Intercept Destination for Each DID Number
With this feature the system allows you to program a DID Intercept destination for a DID number
which receives no answer or busy call. The system can be programmed to use a trunk ring group,
the VRS or the voice mail as the programmed destination. Each DID number can have two destina-
tions. The first destination is for an invalid DID number, busy or no answer extension. The second
destination is for a no answer trunk ring group.
This feature works for DID trunks with a trunk service type 1 in Program 22-02. Other types of
trunks may use the DID table, but the new DID intercept feature is not yet supported.
With the DID Intercept for each DID number feature, when the primary destination (Program 22-
11-05) is set to Voice Mail, the Voice Mail protocol is:
Product Description
Vacant Number Intercept
If a caller dials an extension that does not exist or misdials, Vacant Number Intercept can
reroute the call to the programmed DID Intercept extension ring group or Voice Mail. Without
Vacant Number Intercept, the caller hears error tone after misdialing.
Busy Intercept
Busy Intercept determines DID routing when a DID caller dials a busy extension. If Busy
Intercept is enabled, the call immediately routes to the programmed DID Intercept extension
ring group or Voice Mail. If Busy Intercept is disabled, the call follows DID Camp-On pro-
gramming (see below).
Ring-No-Answer Intercept
Ring-No-Answer Intercept sets the routing options for DID calls that ring unanswered at the
destination extension. With Ring-No-Answer Intercept enabled, the unanswered call reroutes
to the DID Intercept extension ring group or Voice Mail after the DID Ring-No-Answer Time
interval. If Ring-No-Answer Intercept is disabled, the unanswered call rings the destination
until the outside caller hangs up.
1. Busy Intercept = Forward Busy
2. Ring-No-Answer Intercept = Forward RNA
Section 3: Features
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