Department Step Calling - NEC Aspire Product Description

If all members of the Department Group are busy, an incoming or transferred call to the group's
pilot number will queue for an available member. Each group has a queue that can hold up to wait-
ing calls. Once the queue fills, additional callers hear busy tone and cannot queue for an available
member. If a display phone is waiting in queue, the user will see: WAITING (group name). If a
transferred call in queue is an outside call, and the system has DSP daughter board installed for
VRS, the queued caller will hear, "Please hold on. All lines are busy. Your call will be answered
when a line becomes free."
The VRS can also Transfer calls to Department Groups. Refer to "Voice Response System (VRS)"
feature for more information on setting up the VRS.
The system prevents hunting to a Department Group extension if it is:

Department Step Calling

• Available
Description
After calling a busy Department Calling Group member, an extension user can have Department
Step Calling quickly call another member in the group. The caller does not have to hang up and
place another Intercom call if the first extension called is unavailable. Department Step Calling also
allows an extension user to cycle through the members of a Department Group.
Product Description
Busy or not answered (Option 2)
A call to the pilot number will cycle through the idle members of a Department Calling group.
The call will continue to cycle until it is answered or the calling party hangs up. Calls into
groups with Priority Routing and Circular Routing route identically.
Simultaneous ringing (Option 3)
All idle members of the Department Group ring simultaneously. Calls do not cycle between
group members.
Busy on a call
In Do Not Disturb
Aspire
Section 3: Features
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