Online/Function Problems - MUTOH Rockhopper 38 Maintenance Manual

9.3.6 Online/Function Problems.

No Message
1 • Cannot connect
normally with RS-
232C
2 • Cannot connect
normally with
Centronics
3 • Cannot connect
normally with
Network
No Message
1 • The scale function
does not work
correctly
2 • The mirror function
does not work
correctly
3 • Other functions are
not working correctly
N° Checkpoint
1.1 • Try communicating with the
available computer and cable.
1.2 Confirm: Does the error occur
after the interface cable has been
changed?
1.3 • Is there a problem with the
printer driver software?
1.4 • Is there a problem with the
remote panel utility (RPU)?
1.5 • Is there a problem with the
program ROM?
1.6 • For network connections, make sure of the type of cable that is to be
used for the connection environment.
For direct connection of one host and one printer
→ Use a cross cable (10Base-T)
For connection of several hosts and one printer through a hub
→ Use a straight cable (10Base-T)
Reference: This does not apply when 10Base-2 is used.
# To check connections to the network board, use the board accessory
setup utilities or connect directly to the computer (using a crossed cable
in the case of 10BASE-T) and use the PING command.
Example of use of PING
PING (ping) is run from the MS-DOS prompt under Windows 95/NT.
Example:
C:\WINDOWS>PING 192.168.41.34 [Enter]
PING may be upper or lower case.
Connection is indicated by a response such as:
Reply from 192.168.41.32: bytes=32 time=4ms TTL32
1.7 • The main board assy may be
damaged
N° Checkpoint
1.1 • Is there a problem with the
printer driver software?
1.2 • Is there a problem with the
remote panel utility (RPU)?
1.3 • Is there a problem with the
program ROM?
1.4 • The main board assy may be
damaged.
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Rockhopper 38 – Maintenance Manual
Action
→ Contact your Mutoh local dealer.
→ There may be a broken lead in
the interface cable or the cable itself
may be too long for good
communication. Advise the use of a
cable that conforms to
specifications.
→ Upgrade the printer driver version
→ Upgrade the RPU version.
→ Upgrade the version.
→ Replace it.
Action
→Upgrade the printer driver
version.
→Upgrade the RPU version.
→Upgrade the version.
→Replace it.
AP-74038, Rev. 1.1, 25/01/05