MUTOH Rockhopper 38 User Manual
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MUTOH Rockhopper 38 User Manual

MUTOH Rockhopper 38 User Manual

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Rockhopper 38
USER'S GUIDE
MUTOH EUROPE N.V.
Part n°: AP-75038
Rev. 1.0 – 27/05/04

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  • Page 1 Rockhopper 38 USER’S GUIDE MUTOH EUROPE N.V. Part n°: AP-75038 Rev. 1.0 – 27/05/04...
  • Page 2 Rockhopper 38 – User’s Guide Page AP-75038, Rev. 1.0. – 27/05/04...

  • Page 3: Copyright Notice

    This document may not be reproduced by any means, in whole or in part, without written permission of the copyright owner. This document is furnished to support the Mutoh Rockhopper 38 printer Series. In consideration of the furnishing of the information contained in this document, the party to whom it is given assumes its custody...
  • Page 4 Rockhopper 38 – User’s Guide Page AP-75038, Rev. 1.0. – 27/05/04...
  • Page 5 PVC and banner media as well as on coated substrates such as paper, tyvek, backlit/frontprint film, … Offering a media width of 954 mm (37.55”) and a maximum print width of 934 mm (36.77”), Rockhopper 38 incorporates Mutoh’s proven Eco-Solvent Plus ink concept to produce high quality, bright, vivid outdoor durable images.
  • Page 6 Rockhopper 38 – User’s Guide Page AP-75038, Rev. 1.0. – 27/05/04...

  • Page 7: Table Of Contents

    Rockhopper 38 – User’s Guide TABLE OF CONTENTS 1. SAFETY INSTRUCTIONS ............................9 1.1. I ................................ 9 NTRODUCTION 1.2. W ......................... 9 ARNINGS AUTIONS AND OTES 1.3. I ......................... 9 MPORTANT SAFETY INSTRUCTIONS 1.4. W ..............................12 ARNING LABELS 2. PRODUCT OVERVIEW ............................13 2.1.
  • Page 8 6.6. E ..........................116 MPTYING THE WASTE BOTTLE 6.7. P ............................117 ERIODICAL SERVICE 6.6.1. Service by end-user ............................. 117 6.6.2. Service by authorised Mutoh technician ..................... 117 6.8. T ............................. 118 ROUBLESHOOTING 6.9. PRINTING HINTS.............................. 123 6.10. P ..........................126...

  • Page 9: Safety Instructions

    Rockhopper 38 – User’s Guide 1. SAFETY INSTRUCTIONS 1.1. INTRODUCTION This chapter explains the meaning of safety terms for personnel who operate this equipment, important safety instructions and the positions of the warning labels. Important : Be sure to follow all instructions and warnings on this manual when using the equipment.
  • Page 10 Stop using your printer if a liquid is spilled into it. This may cause electrical shock or fire. Turn the printer off as soon as possible, unplug the power cord, contact your local MUTOH dealer. Be sure to use the attached cable. Otherwise, electrical shock or fire may occur.
  • Page 11 Rockhopper 38 – User’s Guide Only use Eco-Solvent Plus ink and appropriate Eco-Solvent Plus cleaning liquid. Using other ink (e.g. dye or pigment) will cause permanent damage to the printer. Never open the covers fixed with screws. Doing so may result in electrical shock or a malfunctioning in the printer.

  • Page 12: Warning Labels

    If a warning label is damaged, lost or cannot be recognized, replace the label. When replacing warning labels, contact your local MUTOH dealer. Safety Labels are attached to the internal and external area of the printer to alert you to potentially hazardous situations or conditions.

  • Page 13: Product Overview

    Rockhopper 38 – User’s Guide 2. PRODUCT OVERVIEW 2.1. GETTING TO KNOW THE PRINTER PARTS AND COMPONENTS Page AP-75038, Rev. 1.0. – 27/05/04...

  • Page 14: Explanation Of Fixer And Dryer

    Rockhopper 38 – User’s Guide N° Part Description Cover The protective cover protects the action environment. Opening the cover immediately pauses printing which resumes when the cover is closed. Operation Panel Positive touch keyboard with integrated LCD-Display. Media Hold Lever Lowers / releases pressure rolls to load / unload media.

  • Page 15: Guided Tour Around The Operation Panel

    Rockhopper 38 – User’s Guide 2.2. GUIDED TOUR AROUND THE OPERATION PANEL Your printer is equipped with a direct access operation panel, meaning that all frequently used functions can be addressed directly from the keyboard. Description Data LED : The DATA LED monitors DATA status : LED ON indicates data is being received.
  • Page 16 Rockhopper 38 – User’s Guide To request a sheet-off, press cancel for 2 seconds and confirm with [ENTER]. Cleaning : Pressing for 2 seconds initiates the cleaning procedure. When pressed together with the [SHIFT] key, (9) it initiates the head adjustment procedure.
  • Page 17 Rockhopper 38 – User’s Guide Media: Allows selection among roll, cut-sheet or media take-up system support. When pressed together with the [shift] key (9), generates a nozzle check print. Accept a new setting when in menu mode or enter a lower menu level.
  • Page 18 Rockhopper 38 – User’s Guide Vacuum : The Vacuum key allows you to reduce the fan power when using very light media such as synthetic paper or uncoated paper lighter than 70 g/m². When pressed together with the [SHIFT] key, (9) it initiates a Set-up List and an adjustment parameter plot.

  • Page 19: Keyboard Concept

    Rockhopper 38 – User’s Guide 2.2.1. Keyboard Concept The Menu Mode Operation is used to access settings which cannot be controlled via the direct access keys. As soon as media is loaded, the printer is ONLINE and ready to receive data.

  • Page 20: Menu Structure - Overview

    Rockhopper 38 – User’s Guide 2.2.2. Menu Structure - overview Online Command Command MH-GL2 / MHGL, GL2 / Printer command language RTL-PASS selection PlotArea Normal / Expend Set-up hard clip area depending of media size. Position P1 / Full / LL Set-up initial pen position in MH-GL, GL2 and MH-GL2.

  • Page 21: Heater System Operation Panel

    2.3. HEATER SYSTEM OPERATION PANEL 1 = Controls Direct Heater / Fixer 2 = Controls Post Heater / Dryer Controls Direct Heater / Fixer: Set temperature for the direct heater / fixer. Real (RT) and set (ST) temperature are displayed on the LCD screen.
  • Page 22 Rockhopper 38 – User’s Guide Page AP-75038, Rev. 1.0. – 27/05/04...

  • Page 23: Setting Up The Unit

    - Temperature: 2°C per hour - Humidity: 5% per hour Avoid using your Rockhopper 38 printer near heating systems, such as stoves or heaters. Avoid using your printer under strong lighting, such as halogen lamps, light bulbs or direct sun light.

  • Page 24: What's In The Box

    Rockhopper 38 – User’s Guide 3.2. WHAT’S IN THE BOX? What’s in the box ? Rockhopper 38 printer unit Printer stand (packed separately) 1 Paper scroller (3”) including plastic flanges 1 Sheet-off knife, pre-installed in head Media Collection Basket Starter Software Kit...

  • Page 25: Unpacking Your Rockhopper 38 Printer

    Rockhopper 38 – User’s Guide 3.3. UNPACKING YOUR ROCKHOPPER 38 PRINTER The printer body and printer stand are packed in two separate boxes. Unpack the printer body first. Caution: When unpacking the printer, check whether all parts described in the parts list are included in the box.

  • Page 26: Parts List

    Rockhopper 38 – User’s Guide 3.4. PARTS LIST 3.4.1. Contents of the stand box: Stand leg (left) Stand leg (right) (1 pc) (1 pc) Cross bar (2 pcs) Plastic cover (2 pcs) Hexagon wrench Hexagon bolt (long) (4 (1 large & 1 small)

  • Page 27: Contents Of The Accessories Box

    Rockhopper 38 – User’s Guide 3.4.3. Contents of the accessories box: Cleaning cartridges (4 Eco-Solvent Plus ink Cassettes (C,M,Y,K) (1 each colour) Power cable (1 pc) User’s Guide Waste bottle + waste bottle bracket Page AP-75038, Rev. 1.0. – 27/05/04...

  • Page 28: Assembling The Printer

    Rockhopper 38 – User’s Guide 3.5. ASSEMBLING THE PRINTER Caution: Before lifting the printer body out of the box, make sure to remove all plastic wrapping materials first, in order to avoid that the machine slips from your hands. Step 1: Unpack the stand and assemble it by screwing the left and right stand legs to the cross bars.
  • Page 29 Rockhopper 38 – User’s Guide Step 4: Loosen the wing screw which is fixed to the printing table (4) and remove the metal fixing plate (5) protecting the printer head during transportation. (See 4 & 5 on figure below). Keep the metal fixing plate and wing screw, since the printing head needs to be blocked during any transportation of your printer.
  • Page 30 Rockhopper 38 – User’s Guide Step 6: Assemble the paper basket as follows : Insert the metal bar into the small sleeve of the cloth basket. Then put on the two metal basket supports to the left and the right side. Next insert the end caps onto the metal bar. (See 9 on the figure below).

  • Page 31: Installation Of The Waste Bottle

    3.6. INSTALLATION OF THE WASTE BOTTLE In the accessories box, you will find the Waste Bottle Bracket together with the Waste Bottle. After unpacking and assembling the Rockhopper 38 printer, you must install the Waste Bottle Bracket with the Waste Bottle.
  • Page 32 Rockhopper 38 – User’s Guide Picture A : 1. Big waste tube 2. 2 thin waste tubes 3. Screws to mount Waste Bottle Bracket 4. Top Waste Bottle Bracket Page AP-75038, Rev. 1.0. – 27/05/04...

  • Page 33: Preparing For A Job

    Rockhopper 38 – User’s Guide 4. PREPARING FOR A JOB 4.1. CONNECTING THE POWER CABLE Step 1 : Make sure the printer’s power switch is turned OFF. Step 2 : Plug the printer-end of the power cable into the connector at the back of the printer.

  • Page 34: Connecting The Interface Cable

    OFF. Note: For optimum output, please use a cable recommended by Mutoh. The printer can use the Centronics interface (IEEE1284 compatible, Nibble, ECP). Connect to the printer as shown in the following diagram with an interface cable (option) for the connection system you will use.

  • Page 35: Loading Eco-Solvent Plus Ink Cassettes (First Time)

    When loading Eco-Solvent Plus ink for the first time, please make sure to have four Eco-Solvent Plus Cleaning liquid cassettes. Before installing Eco-Solvent Plus ink cassettes in your new Rockhopper 38 printer, it is necessary to clean the Rockhopper 38 with special Eco-Solvent Plus Cleaning Liquid.
  • Page 36 Rockhopper 38 – User’s Guide Step 4: Head Wash The unit is cleaning the K print head. Step 5: Remove the Black (K) Eco-Solvent Plus Cleaning Liquid cassette. Remove Bk Wash Cart Note : Only remove the Black (K) Eco-Solvent Plus cleaning liquid cassette (Not all four Eco- Solvent Plus cleaning liquid cassettes).

  • Page 37: Loading Media

    4.4. LOADING MEDIA 4.4.1. General recommendations with regard to printer media For best quality output and printing results on your Mutoh Rockhopper 38 Eco-Solvent Plus printer, it is recommended to use MUTOH media. For printing onto uncoated media, the temperature that can be reached on top of the media is important to obtain the right output quality and ink fixation.
  • Page 38 Rockhopper 38 – User’s Guide Step 4: Align the right side of the media with the base line (holes), as shown in the figures. Align the media with the leading edge of the printing plate. Align the right side of the media with the baseline holes. You are allowed about 5 mm of play to the right and left of the centre of the base line holes.
  • Page 39 Rockhopper 38 – User’s Guide Step 5: Lower the media hold lever by tilting it down(wards). Notes: Always remove the roll media and scroller from the scroller receiver before loading a cut sheet. Install your media straight. If you do not do this, the printer might misread the actual media size, resulting in abnormal printing.

  • Page 40: Loading Roll Media

    Rockhopper 38 – User’s Guide 4.4.3. Loading roll media Step 1 : Open the cover, check that the head is in a position where it will not touch the media keeper blade and put the hold lever up. Step 2 :...
  • Page 41 Do not drop the media roll over the scroller as this might damage the scroller end caps. All Mutoh recommended roll media are rolled up with the printable side facing the outside, so that you can load the roll media easily.
  • Page 42 Rockhopper 38 – User’s Guide Step 9 : Loading roll media Pull some media off the roll, feed it into the media feed gap and between the pressure rollers and the drive roller. Pull out the media at the front side and make sure at least 0.5 meters hangs out in front of the printer.
  • Page 43 Rockhopper 38 – User’s Guide Turn the scroller receiver screw clockwise to move the roll media to the left (when standing in front of the printer). Important: The guide line (holes) is a guide. There is a possibility of a jam if the pressure roller is not holding the left edge of the media and the pressure roller is near the right edge.
  • Page 44 Step 13 : During the media detection sequence, check if the media runs straight. After media detection, check the position of the right side of the roll media. If the position is almost on the same line as it was before closing the cover, media loading was performed successfully. If after the media detection sequence, the roll media position is not on the same position as it was before closing the cover, repeat the instructions from steps 8 and 9 for installing the media.

  • Page 45: Loading Media In Combination With The Roll Take-Up System

    4.4.4 Loading media in combination with the Roll Take-Up System. Step 1 : Open the cover and put the hold lever in the UP position by tilting it up(wards). Step 2 : Selecting roll take-up system Press the Media-key to select media loading sequence with roll take-up system (Both LEDs ON).
  • Page 46 Do not drop the media roll over the scroller as this might damage the scroller end caps. Damaged end caps may cause media tracking problems. All Mutoh recommended roll media are rolled up with the printable side facing the outside, so that you can load the roll media easily.
  • Page 47 Step 10 : Loading roll media. Pull some media off the roll, feed it into the media feed gap and between the pressure rollers and the drive roller. Pull out the media at the front side and make sure at least 0.5 meters hangs out in front of the printer.
  • Page 48 Turn the scroller receiver screw clockwise to move the roll media to the left (when standing in front of the printer). Important: The guide line (holes) is a guide. There is a possibility of a jam if the pressure roller is not holding the left edge of the media and the pressure roller is near the right edge.

  • Page 49: Eco-Solvent Plus Media List

    Together with your Rockhopper 38 series printer, you will receive a sample roll of one of the Mutoh Eco- Solvent or Eco-Solvent Plus media and a CD-ROM containing pre-ripped data, allowing you to test the Eco- Solvent and Eco-Solvent Plus media.

  • Page 50: Adjusting Head Height

    Typical use : HIGH Photo quality output on photo paper type media Thick media or media with fibres (Fabrics) which may (Mutoh Photo Great Piezo Media, Paper, Vinyl, touch the printhead during printing. Synthetic paper,…) (Canvas, Art Paper, Cardboard,…) Page...

  • Page 51: Handling The Printer

    Rockhopper 38 – User’s Guide 5. HANDLING THE PRINTER 5.1. OVERVIEW OPERATION PANEL FUNCTIONALITY Via your operation panel you can access a variety of functions in three different ways: Direct Access Keys Shift Key Menu Mode 5.2. DIRECT ACCESS KEYS OPERATIONS 5.2.1 overview...

  • Page 52: Media Selection

    Depending on the media type used, ink drying time differs. The Rockhopper 38 factory default value for the ink drying time amounts to 30 seconds. The drying time cycle is activated as soon as the printer has finalised the plot.

  • Page 53: High Quality / Standard / High Speed Selection

    Rockhopper 38 – User’s Guide 5.2.3. High quality / Standard / High speed selection The Rockhopper 38 printer can be set-up in three speed / quality modes. Quality and speed are inversely proportional: the higher the speed, the lower the quality and vice versa.

  • Page 54: Resolution

    Rockhopper 38 – User’s Guide 5.2.4. Resolution Pressing the Resolution key will change the output resolution between 720 x 720 dpi true resolution and 360 x 360 dpi. The set-up can only be changed in idle status. As soon as data is coming in and/or is being processed, pressing the key will not have any effect.

  • Page 55: Head Cleaning

    Rockhopper 38 – User’s Guide 5.2.5. Head Cleaning Although your Rockhopper 38 Printer will occasionally perform an automatic cleaning cycle, it might be necessary to manually activate a cleaning cycle. The head cleaning function will clean both the head surface and the nozzles.

  • Page 56: Job Cancel & Roll Media Cut

    Rockhopper 38 – User’s Guide 5.2.6. Job Cancel & Roll media cut With the Cancel key you are able to control both the cancel function and the media cut function, depending on the condition of the printer. The table below gives you an overview of the different possibilities:...

  • Page 57: Vacuum

    Rockhopper 38 – User’s Guide 5.2.7. Vacuum Pressing VACUUM will reduce the fan power. Always make sure to reduce the fan power when using very light media such as synthetic paper or uncoated paper lighter than 70 g/m². To change the fan power proceed as follows: Press the Vacuum key and select between normal media and light media.

  • Page 58: Shift Key Operations

    Also the printer settings print is a helpful document to have at hand when calling your distributor, dealer or Mutoh authorized service centre. Page...

  • Page 59: Nozzle Check

    Rockhopper 38 – User’s Guide 5.3.2. Nozzle Check After filling the inks, this procedure uses printing results to check whether the head nozzles are ejecting the ink properly. If the nozzles are ejecting ink badly, implement the cleaning treatment in this procedure. If there is no media, the printer will request media. If it is out of ink, it will ask for an ink cartridge.
  • Page 60 Rockhopper 38 – User’s Guide Timing fence Printing method Single-pass, bidirectional Black X 360 dpi Y 360 dpi Colour X 180 dpi Y 360 dpi Lettering is not printed in the Head Nozzle Check Pattern. Page AP-75038, Rev. 1.0. – 27/05/04...

  • Page 61: Generating A Test Print

    Rockhopper 38 – User’s Guide 5.3.3. Generating a test print To check if the printer is fully operational, you can generate a test print. To plot out a test print, proceed as follows: Step 1: Load an A3-size sheet in the printer and lower the media hold lever.

  • Page 62: Generating A Set-Up Sheet

    Once your printer is completely set-up, it is advantageous to plot out all its settings. The set-up sheet contains all user-definable information. In case of difficulties, the set-up sheet is also helpful to have at hand when you contact your dealer or Mutoh authorised service centre.

  • Page 63: Roll Media Feed

    Rockhopper 38 – User’s Guide 5.3.5. Roll media feed When you use roll media, you can feed the media forward or backward by pressing the shift key and the roll media advance key up or down. Note: The media feed function does not work:...

  • Page 64: Head Fine Adjustment

    Rockhopper 38 – User’s Guide 5.3.6. Head fine adjustment To solve or check a quality problem caused by head misalignment, try to execute the head fine adjustment procedure. Although your printer has been adjusted for proper printing quality at the time of shipment, the quality of drawings may change depending on the kind of media used and on your printing environment.
  • Page 65 Rockhopper 38 – User’s Guide DISPLAY EXAMPLE STEPS Step 5: Look at pattern B on your printed sheet. Pattern B: Select the row number of the line where no shift is visible. To change values, use VALUE + and VALUE - keys.

  • Page 66: Setup Menu

    Setting up the transmittable commands and conditions from the computer. The following commands are supported: RTL-PASS MH-GL, GL2 (MH-RTL): Mutoh MH-GL and MH-GL/2 (MH-RTL) commands (conform to Hewlett-Packard HP-GL, HP-GL/2 and HP-RTL commands) MH-GL2 (MH-RTL): Mutoh MH-GL/2 (MH-RTL) commands (conform to Hewlett- Packard HP-GL/2 and HP-RTL commands) (MH-GL, GL2 plotting unit is 0.025 mm)

  • Page 67: Print Area

    Roll media : Front 25 mm, Back 20 mm, Sides 10 mm Expanded: Specifies a printing range that is interchangeable with Mutoh XP Series pen plotters. However, since the maximum printing range is 934 mm, if expanded mode is specified with media wider than 944 mm, the following left and right distances will be wrong.
  • Page 68 Rockhopper 38 – User’s Guide 5.4.1.3. Position When the command item selected is MH-GL, GL2 (MH-RTL) or MH-GL/2 (MH-RTL), this specifies the initial pen position into the printer commands. The initial position is P1 (scaling point) The initial position is at the lower left of the hardclip.
  • Page 69 Rockhopper 38 – User’s Guide 5.4.1.4. Terminator When the command item selected is MH-GL, GL2 (MH-RTL) or MH-GL/2 (MH-RTL), this specifies a function that is different from the original command function as the terminator with respect to some commands in each of the printer’s command modes.
  • Page 70 Rockhopper 38 – User’s Guide 5.4.1.5. Resolution In the case of MH-GL, GL2 (MH-RTL) and MH-GL/2 (MH-RTL), this specifies the resolution for image data in MH-RTL commands. Sets image data resolution to 300 dpi 300 dpi: 360 dpi: Sets image data resolution to 360 dpi...
  • Page 71 Rockhopper 38 – User’s Guide 5.4.1.6. Online Timeout When online data is broken off, this specifies a certain period of time, the elapsing of which is taken to be the end of image data. Online timeout: Off, 10 sec, 20 sec, 30 sec, 40 sec, 50 sec, 60 sec, 90 sec, 120 sec, 150 sec, 180 sec, 210 sec then in 30-sec increments to 720 sec, 750 sec, 780 sec, 800 sec.
  • Page 72 Rockhopper 38 – User’s Guide 5.4.1.7. Overwrite This specifies functions related to the printer's own environment. Specifies the method for controlling the overwritten portions of a diagram. Overwritten portion takes a colour to be printed later Last: Mix: Overwritten portion takes mixed colours...

  • Page 73: Origin Reset

    Rockhopper 38 – User’s Guide 5.4.1.8 Origin Reset Step 1: If a menu is to be specified, press the [MENU] key. Plot OK The key contents change to the purple section on the outside of the operation panel. Step 2: Press the [ENTER] key to confirm the "Command"...

  • Page 74: Function Setup

    Rockhopper 38 – User’s Guide 5.4.2. Function Setup *Menu* Function > Ink drying time 0 sec to 5 sec to 30 sec to 60 min Halftone Speed / Quality / Thin CMY → Black No / Yes Scale 25% to 100% to 400%...
  • Page 75 Rockhopper 38 – User’s Guide Step 7: If no other items are to be changed, press the [BACK ] key. *Menu* Function> Step 8: Do not press any other key for 3 minutes or press [BACK ] key again. Step 9: Plot OK The permanent display is restored.
  • Page 76 Rockhopper 38 – User’s Guide 5.4.2.3. CMY -> Black Specifies whether black is to be expressed by CMY (mixture) or K ink. In graphic language mode, it appears as follows: RTL-PASS Only use K- ink for Black Possible to mix Black of CMY and K...
  • Page 77 Rockhopper 38 – User’s Guide 5.4.2.4. Scale The Scale function prints with expanded or reduced data 25% to 100% to 400% (in 1% step) To change the Scale setup proceed as follows: Step 1: If a menu is to be specified, press the [MENU] key.
  • Page 78 Rockhopper 38 – User’s Guide 5.4.2.5. Mirror This function prints with printing data reversed in the Y-axis direction. Mirror may not work with some image data. No reversal Off: Y-axis on: Reversing in the Y direction To change the Mirror setup proceed as follows: Step 1: If a menu is to be specified, press the [MENU] key.
  • Page 79 Rockhopper 38 – User’s Guide 5.4.2.6. Direction In a case where data is to be printed on roll media, this function specifies whether the layout of the image on the media is to be based on the size of the data including the margins or only on the area that will actually be printed.
  • Page 80 Rockhopper 38 – User’s Guide To change the Direction setup proceed as follows: Step 1: If a menu is to be specified, press the [MENU] key. Plot OK Step 2: The key contents change to the purple section on the outside of the *Menu* Command>...

  • Page 81: Cut Position

    Rockhopper 38 – User’s Guide 5.4.2.7. Cut Position This function specifies where the roll media will be cut in accordance with the specified layout of the print. Data precedent: Cuts the media at the position determined after adding a margin at the rear edge of the page size specified by command or the printing area prescribed by max- min in layout.
  • Page 82 Rockhopper 38 – User’s Guide To change the Cut Position setup proceed as follows: Step 1: If a menu is to be specified, press the [MENU] key. Plot OK Step 2: The key contents change to the purple section on the outside of the *Menu* Command>...

  • Page 83: Media Cut

    Rockhopper 38 – User’s Guide 5.4.2.8. Media Cut Selects whether roll media will be cut or not at the end of printing. If off is selected, the data can be printed again on the same page. Off: Auto-cut: Roll media is cut automatically when printing ends.
  • Page 84 Rockhopper 38 – User’s Guide 5.4.2.9. Copy Specifies the number of copies when the data is to be printed several times. 1 to 99 To change the Copy setup proceed as follows: Step 1: If a menu is to be specified, press the [MENU] key.

  • Page 85: Ink Density

    Rockhopper 38 – User’s Guide 5.4.2.10 Ink Density Normal: printing with normal intensity Faint: printing with an intensity lighter than Normal printing with an intensity lighter than Light Thin: All three intensities are effective at 720 dpi but at 360 dpi, the printing intensity will be Normal even when Light or Faint are selected.

  • Page 86: Distance Adjustment

    Rockhopper 38 – User’s Guide 5.4.2.11. Distance Adjustment Based on an actual print, enter the measured X-axial distance and the data length. If there is no previous setting, the length and width of the last plot will be displayed. Since distance compensation is intended to align the user’s scale, it does not ensure the accuracy of the distance.
  • Page 87 Rockhopper 38 – User’s Guide Step 10: Press [VALUE+] key or [VALUE-] key to enter the measured value digit. Real X: 00800.00 Step 11: Press [MENU UP ] key or [MENU DOWN ] key to shift to another digit Real X: 00800.20 that is to be altered.

  • Page 88: Rs-232C Setup

    Rockhopper 38 – User’s Guide 5.4.3. RS-232C Setup *Menu* RS-232C > Baudrate 38400 / 19200 / 9600 / 4800 Data Length 8 bits / 7 bits Parity None / Odd / Even StopBit 1 Bit / 2 Bits Protocol Hard / Xon / None...
  • Page 89 Rockhopper 38 – User’s Guide To change the RS-232C setup proceed as follows: Step 1: Press [MENU] to set up the menu. Plot OK Step 2: Press [MENU UP ] key or [MENU DOWN ] key to display *Menu* Command>...
  • Page 90 Rockhopper 38 – User’s Guide Step 16: Press [BACK ]. BaudRate: 19200bps Step 17: Do not press any key for 3 minutes or press [BACK ] continuously. *Menu* RS-232C> Step 18: Go back to the standard display indication. Plot OK Page AP-75038, Rev.

  • Page 91: Centronics Setup

    Rockhopper 38 – User’s Guide 5.4.4. Centronics Setup *Menu* Centronics > Mode Centronics / Bitronics Timing A-B / B-A Factory default setting item is marked in Bold Centronics Setup Making online settings for the Centronics connection. 5.5.4.1. Mode Sets the mode for the Centronics connection.
  • Page 92 Rockhopper 38 – User’s Guide 5.4.4.2. Timing Sets ACK timing for Centronics online communication. Selects ACK timing for the A-B busy method A-B: B-A: Selects ACK timing for the B-A busy method To change the Timing mode setup proceed as follows: Step 1: If a menu is to be specified, press the [MENU] key.

  • Page 93: Network Setup

    Rockhopper 38 – User’s Guide 5.4.5. Network Setup *Menu* Network > IP Address 000.000.000.000 to 192.034.043.015 to 255.255.255.255 Factory default setting item is marked in Bold Network Setup Set-up for the network connection (Ethernet). 5.13.5.1. IP Address Sets up IP address for the network connection (Ethernet).
  • Page 94 Rockhopper 38 – User’s Guide Step 8: Press the [VALUE+] key or [VALUE-] key to set the third part of the IP 192.168 -> 041.015 address to a number between "001" and "255". Step 9: Press the [ENTER] key to confirm the third address and shift to the fourth address.

  • Page 95: Utility Setup

    Rockhopper 38 – User’s Guide 5.4.6. Utility Setup *Menu* Utility > Error display On / Off Initialize OK / No OK / No Command OK / No Function OK / No RS-232C OK / No Centronics OK / No Network...
  • Page 96 The permanent display is restored. Plot OK 5.4.6.2. Initialize 1. All Restores the contents of all backed up settings to the values set when shipped by Mutoh. Yes: All backed up settings are restored to the factory settings Factory settings are not restored...
  • Page 97 The permanent display is restored. Plot OK 2. Command Restores the backed up command settings to the values set when shipped by Mutoh. Yes: The backed up command settings are restored to the factory settings Factory settings are not restored...
  • Page 98 The permanent display is restored. Plot OK 3. Function Restores the backed up function settings to the values set when shipped by Mutoh. Yes: The backed up function settings are restored to the factory settings Factory settings are not restored...
  • Page 99 Step 13: The permanent display is restored. Plot OK 4. RS-232C Restores the RS-232C setup contents to the values set when shipped by Mutoh. Yes: The backed up RS-232C settings are restored to the factory settings Factory settings are not restored...
  • Page 100 The permanent display is restored. Plot OK 5. Centronics Restores the backed up Centronics settings to the values set when shipped by Mutoh. Yes: The backed up Centronics settings are restored to the factory settings Factory settings are not restored...
  • Page 101 The permanent display is restored. Plot OK 6. Network Restores the backed up Network settings to the values set when shipped by Mutoh. The backed up Network settings are restored to the factory settings Yes: Factory settings are not restored...
  • Page 102 Rockhopper 38 – User’s Guide Step 4: Bring up the "Initial" item by pressing the [MENU UP ] key or [MENU Error Display: DOWN ] key. Step 5: Press the [VALUE+] key or [VALUE-] key to specify "No" or "Yes".

  • Page 103: Data Dump

    Rockhopper 38 – User’s Guide 5.4.6.3. Data Dump Prints a dump to check online. Start-End: Prints a dump from start to end Prints a dump for all data All: To change the Data Dump setup proceed as follows: Step 1: If a menu is to be specified, press the [MENU] key.

  • Page 104: Head Wash

    Rockhopper 38 – User’s Guide 5.4.6.4. Head Wash When using this function, cleaning cassettes need to be installed to the cassette slots. Black & Colour: Washes both black head and colour head. Washes black head only Black: Colour: Washes colour head simultaneously...
  • Page 105 Rockhopper 38 – User’s Guide Step 13: The rest of the cleaning fluid in the printer unit is discharged when Eco- Head Wash Solvent Plus cleaning cassette is removed. Step 14: Remove the Cyan, Magenta and Yellow ink cassettes from each slot.

  • Page 106: Controlling The Heaters

    Rockhopper 38 – User’s Guide 5.5. CONTROLLING THE HEATERS 5.5.1 Mode selection menu This mode gives you the opportunity to control the heaters. Pushing the two left sided keys to enter the “Mode Selection Menu” Following message will be displayed.
  • Page 107 Rockhopper 38 – User’s Guide 30 min After selecting this mode, the heaters will start heating towards the set temperature an remain at that temperature for as long as 30 minutes. This time period is called “Preheat time”. During this time the lower display line shows the remaining time: “Postheat: 29m59s”...
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  • Page 109: Daily Maintenance & Troubleshooting

    Rockhopper 38 – User’s Guide 6. DAILY MAINTENANCE & TROUBLESHOOTING This chapter describes routine maintenance such as cleaning, exchanging Eco-Solvent Plus ink cassettes, etc.; and offers solutions for minor problems that may occur during printer operation. 6.1. CLEANING THE PRINTER Use a soft cloth for cleaning off Eco-Solvent Plus ink stains.
  • Page 110 Rockhopper 38 – User’s Guide Important: If there is too much paper dust on the pressure roller or the driver roller, media feed will not be activated and the following error will be displayed: Jam check error Clean the paper sensor with a cotton swab.

  • Page 111: Replacing The Eco-Solvent Plus Ink Cassettes

    Unpack a new Eco-Solvent Plus ink cassette. Note: Only use original Mutoh Eco-Solvent Plus ink cassettes. For each cassette, there is a correct place and a correct inserting direction. Open the Eco-Solvent Plus ink cassette just before inserting it into the slot.

  • Page 112: Replacing The Cutting Blade

    Rockhopper 38 – User’s Guide 6.3. REPLACING THE CUTTING BLADE Depending on the kind of roll media used, paper dust gathers in the cutter slot and on the cutter blade edge. This may cause bad sheet off quality. In this case, replace or clean the cutting blade or/and clean the cutter slot.
  • Page 113 Rockhopper 38 – User’s Guide Caution: The edge of the cutting blade is very fragile, while replacing it, handle it with care. Step 4: Put the head manually back into its capping position, and turn the power switch ON. Note: Durability of the cutting blade may differ depending on the kind or thickness of the media and used environment.

  • Page 114: Cleaning The Wipers

    • The head may be damaged by drying ink, etc. if it is not returned to the right hand end of the printer. Note: • After the cleaning wiper has been cleaned, if head cleaning does not make the faintness or blemishing in the printing disappear, contact your local Mutoh dealer. Page AP-75038, Rev. 1.0. – 27/05/04...

  • Page 115: Replacing Wipers

    Rockhopper 38 – User’s Guide 6.5 REPLACING WIPERS To replace the wipers, please follow the steps described below: Step 1 : Move the Wiper back and, with the wiper rack disconnected, pull the Wiper up and remove it. Step 2 : To install the removed components, reverse the removal procedure.

  • Page 116: Emptying The Waste Bottle

    Rockhopper 38 – User’s Guide 6.6. EMPTYING THE WASTE BOTTLE When printing A0 size or larger widths, very small amounts of ink will be ejected on the left edge for stable printing quality. The waste ink ejected on the left side in that way is collected in a translucent bottle under the main unit (the waste ink bottle).

  • Page 117: Periodical Service

    Caution: There are two parts of periodical service, namely the parts that can be replaced by the end-user and the parts that needs to be done by authorized Mutoh technicians. 6.6.1. Service by end-user Perform periodical inspections according to the table below.

  • Page 118: Troubleshooting

    Whenever troubles occur with your printer, refer to the tables below. If the problem occurring is not described in any category listed below, contact your local Mutoh distributor. 1. After turning the power switch ON, the printer does not start.
  • Page 119 Cancel the origin or mirror setting or set up again. 7. Frequent media jams occur. Note: Normal media feed can only be guaranteed with Mutoh recommended media. Possible Cause Solution Are you using media recommended by Mutoh? It is recommended to use media approved by Mutoh.
  • Page 120 Rockhopper 38 – User’s Guide 11. During the media loading sequence, media gets torn or gets jammed. Possible Cause Solution Are you using the media recommended by Mutoh? It is recommended to use media approved by Mutoh. Is the hold lever down? Make sure to put the hold lever in the DOWN position.
  • Page 121 Rockhopper 38 – User’s Guide 14. Using the wrong media size. Possible Cause Solution Are you using the media recommended by Mutoh? It is recommended to use media approved by Mutoh. Is the hold lever down? Make sure to hold the lever down.
  • Page 122 Are you using media that is either too thick or to thin? It is recommended to use media approved by Mutoh. Are you using a media not recommended by Mutoh? It is recommended to use media approved by Mutoh. Are you printing on the printable side of the media? Make sure to load the media on the printing side.

  • Page 123: Printing Hints

    Rockhopper 38 – User’s Guide 6.9. PRINTING HINTS This section makes it easy for you to look up what sort of function to use when you want to do a particular sort of operation. It asks the questions and then refers to the sections in this guide where you can find the answers.
  • Page 124 Rockhopper 38 – User’s Guide To connect with network (Ethernet) Question Hint To change the IP address Change "IP Address" in Network settings To cut roll media Question Hint To feed and cut the finished part of a print Check that printing data are not being received...
  • Page 125 Rockhopper 38 – User’s Guide To check the status of the printer Question Hint Not to display non-problematical errors. Set "Error Display" to "Off" in "Utility mode" To check printer set-up Question Hint To know what are the current printer setups...

  • Page 126: Printer Status Display

    Rockhopper 38 – User’s Guide 6.10. PRINTER STATUS DISPLAY The condition of the printer is displayed when it is working normally. Normal (when media is loaded) Data can be received and printed. Plot OK Normal (when media is not loaded) Media is not loaded or printing on a cut sheet is finished.

  • Page 127: Errors

    Rockhopper 38 – User’s Guide 6.11. ERRORS 6.11.1. Operation Errors and Countermeasures A messaged error impedes the operation of the printer. Sometimes an error is displayed and printing continues or printing may cease when an error is displayed. If printing stops, it will be reprinted when the cause of the error is removed.
  • Page 128 Rockhopper 38 – User’s Guide Request to insert exclusive or same type Either ink cassettes other than the exclusive type. Make sure Eco-Solvent Plus ink cassettes exclusive ink cassettes of the same type are loaded. Not Original ink Low ink warning The remaining ink is low.

  • Page 129: Data Errors And Countermeasures

    Rockhopper 38 – User’s Guide 6.11.2. Data Errors and Countermeasures Data errors occur when there is a fault in communication between the printer and the application or computer. There are three types of data error: Errors related to communication conditions...

  • Page 130: Command Errors And Countermeasures

    Rockhopper 38 – User’s Guide 6.11.3. Command Errors and Countermeasures Command errors occur during the processing of command data received from the application or computer. If the printer's command set-up differs from the type of command data sent from the application or computer If there is a grammatical error in the command data sent from the application or computer The beeper gives three long beeps when a data error occurs.

  • Page 131: Errors Requiring A Restart

    Rockhopper 38 – User’s Guide 6.11.4. Errors requiring a Restart Errors requiring a restart are fatal to the operation of the printer. The power to the printer must be switched off and the printer must be restarted. They are caused by an obstruction to the printer drive or damage related to a printer board.

  • Page 132: Errors Requiring Restart That Involve The Cpu System

    E016 Error CPU Err [35] Note: In the case of a Sensor detection error, NVRAM error or Sum-check error, switch on the power again. If the error persists, contact the Mutoh authorized dealer. Errors requiring restart that involve the CPU system Standard DRAM error An access error has occurred in standard DRAM.
  • Page 133 Rockhopper 38 – User’s Guide Bus exception error A bus exception error has occurred in the CPU. E016 CPU Err [06] Bus exception error A bus exception error has occurred in the CPU. E016 CPU Err [07] System call exception error A system call exception error has occurred in the CPU.

  • Page 134: Heater Error Messages

    Rockhopper 38 – User’s Guide 6.12 HEATER ERROR MESSAGES Errors caused by the heater system. 6.12.1 Automatic Check The heater system has been equipped with an automated diagnostics system to determine if it is safe to activate the heaters or to determine if there is a problem.

  • Page 135: Error Messages

    Rockhopper 38 – User’s Guide 6.12.2 Error Messages Message Action Error: Front Left Temperature Sensor Front L Sens Err Front R Sens Err Error: Front Right Temperature Sensor Fixer L Sens Err Error: Fixer Left Temperature Sensor Fixer R Sens Err...
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  • Page 137: Appendix

    Rockhopper 38 – User’s Guide 7. APPENDIX This chapter describes the specifications of the Rockhopper 38 printer, the RS-232C, Centronics and network specifications. 7.1. PRINTER SPECIFICATIONS Model type Rockhopper 38 Printing Technology Drop-on-demand piezo electric – Microdot™ Technology Print Speed High Speed : 7.2 m²/h / Production : 3.6 m²/h / High Quality : 0.68 m²/h...

  • Page 138: Interface Specifications

    Rockhopper 38 – User’s Guide 7.2. INTERFACE SPECIFICATIONS a. RS-232C interface specifications: Use Port: Port1 Baudrate: 4800bps, 9600bps, 19200bps, 38400bps Format Synchronism: ASCII Communication: Double communication Data Length: 7bits, 8bits Stop Bit: 1bits, 1.5bits, 2bits Parity: None / Even / Odd...
  • Page 139 Rockhopper 38 – User’s Guide b. RS-232C Cable connection: RS-232C Cross cable connection (RSC-40X) RS-232C 25 Pin shield (5570/25S) RS-232C RS-232C 25 Pin connector 25 Pin connector Female Male Screw (Inch screw) Screw (mm screw) RS-232C 9 Pin shield (5570/09S)
  • Page 140 Rockhopper 38 – User’s Guide c. Centronics (Bi-directional parallel interface: IEEE1284) specifications: Mode Compatible, Nibble, ECPmode Port Port2 Data Length 8bits Transmission Direction Uni-direction (receiving only), Bi-direction Connector Pin N°. Table of Parallel interface pin numbers and signals Connector Pin...

  • Page 141: Installation Of Network Interface Board

    Rockhopper 38 – User’s Guide 7.3. INSTALLATION OF NETWORK INTERFACE BOARD The standard interface for the Rockhopper printer has a parallel Centronics compatible interface as standard equipment. The network interface board, RJ8-ETH14, for connection to Ethernet is also available as an option.

  • Page 142: Memory Extension

    Rockhopper 38 – User’s Guide 7.4. MEMORY EXTENSION All Rockhopper 38 printers come standard with a memory of 8 MB but this can be extended by fitting up to two optional 16 MB (SIM16M) or 32 MB (SIM32M) memory boards (sold separately).
  • Page 143 Rockhopper 38 – User’s Guide If only one optional memory chip is to be added, it should be inserted in slot 1 on the lower right of the board with the nicked end of the chip at the right hand end of the slot. If two chips are to be added, they should be inserted in slot 1 and slot 2 with the nicked ends of the chips at the right hand ends of the slots.
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