MUTOH Rockhopper 3 Troubleshooting Manual
  1. Manuals
  2. Brands
  3. MUTOH Manuals
  4. Printer
  5. Rockhopper 3 Extreme
  6. Troubleshooting manual

MUTOH Rockhopper 3 Troubleshooting Manual

Troubleshooting
Hide thumbs Also See for Rockhopper 3:
Table of Contents

Advertisement

Quick Links

See also: User Manual
Troubleshooting
Spitfire 65/90
Rockhopper 3

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Rockhopper 3 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for MUTOH Rockhopper 3

Summary of Contents for MUTOH Rockhopper 3

  • Page 1 Troubleshooting Spitfire 65/90 Rockhopper 3...
  • Page 2 Troubleshooting This page is intentionally left blank AP-74700 – Rev. 1.0 – 10/03/2008...

  • Page 3: Table Of Contents

    Troubleshooting Table of content TROUBLESHOOTING PROCEDURE WHEN A MESSAGE IS DISPLAYED ....5 ..................6 PERATING CONDITION DISPLAY .....................8 ESSAGE TYPE ERRORS ..................14 EATING SYSTEM ERROR ......................15 ATA ERROR ....................16 OMMAND ERRORS TROUBLESHOOTING WITH ERROR CODES............17 DRAM E .......................17 RRORS CPU E ......................18 RRORS 2.2.1...
  • Page 4 Troubleshooting TROUBLESHOOTING WITHOUT ERROR CODE............35 & P ..............35 ARAMETER RINTING RELATED SSUES 3.1.1 Parameters are not being saved during shutdown...........35 3.1.2 Unstable machine behaviour (CPU errors, machine crashes) ......35 3.1.3 Printer doesn’t start printing, interrupts or intermittently stops during printing..36 3.1.4 Ink drops falling on media from heads during printing........37 ..................38...

  • Page 5: Troubleshooting Procedure When A Message Is Displayed

    Troubleshooting Introduction This chapter explains the procedures for troubleshooting this product. When the product indicates a failure and an error message is also displayed on the control panel, refer to "Troubleshooting procedures when a message has been displayed" and implement treatment. When the product indicates failure but an error message has not been displayed, refer to "Troubleshooting procedures when an error message has not been displayed"...

  • Page 6: Operating Condition Display

    Troubleshooting 1.1 OPERATING CONDITION DISPLAY This chapter explains how to proceed, when the following messages are displayed on your LCD-display. Message Phenomenon Check point Action Cover Open The LCD indicates: (1) Verify the L/R cover sensor • Replace the cover sensor - The front cover is via diagnostics: if the sensor is not...
  • Page 7 Troubleshooting (3) If the cover switches are ok, Verify the cover switch and the error persists connectors on the mainboard, (J155 and J156) If no spare cover switches are available, temporary bypass on own risk is possible, short circuiting pins 1 and 2 for both switches.

  • Page 8: Message Type Errors

    Troubleshooting (3) Check if both P_REAR Verify connections on sensors are properly Mainboard assembly, connected. connectors J128 and J129. (4) The P_REAR sensor • Replace the P_REAR assembly may be broken. sensor assembly. (5) If after sensor replacement, • Replace the Mainboard the problem still persists, the assembly.
  • Page 9 Troubleshooting (4) Check the • Redo the • Replacing the Flatcables for connections of Mainboard skewed insertion. the following assembly, connectors : HDD_Extensio • CR board : J201 n board assembly, – J216 HEAD_DRV • Mainboard : J137 board – J152 assembly and cooling fan assembly.
  • Page 10 Troubleshooting (5) Check the up and • OK: The cutter’s → Please refer to down operation of service life is the User’s Guide the solenoid via reached or it is → Cutter “Life/Cutter” of the damaged. adjustment self-diagnostic Replace the →...
  • Page 11 Troubleshooting the up position. (2) Check the • Redo the → Replacing the P_REAR sensor connections of Mainboard assembly for the Mainboard assembly, contact condition. assembly HDD_Extension connectors J128 board assembly, and J129. If the HEAD_DRV board paper is not assembly and initialized, the cooling fan...
  • Page 12 Troubleshooting (3) The Mainboard • Replace the → Replacing the may be damaged. Mainboard Mainboard assembly. assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. Warning Waste The waste tank will (1) Check if the • When a message INK Tank soon be full.
  • Page 13 Troubleshooting (3) If initialization • Replace the → Replacing the does not take effect Mainboard Mainboard when the head unit is assembly. assembly, initialized, the HDD_Extension Mainboard assembly board assembly, may be damaged. HEAD_DRV board assembly and cooling fan assembly Hard disk status There is a problem in (1) Check the...

  • Page 14: Heating System Error

    Troubleshooting 1.3 HEATING SYSTEM ERROR Heating system errors are displayed when communication trouble occurs between the heater strips and this product. If heating system error occurs, the following error messages are displayed and the printer stops. Solve the problem to delete the error message and restart the printer. Message Check point Action...

  • Page 15: Data Error

    Troubleshooting 1.4 DATA ERROR Data errors are displayed when data communication trouble occurs between the computer and this product. If data error display occurs, the following error messages are displayed and the printer stops. Solve the problem to delete the error message and restart the printer. Message Phenomenon Check point...

  • Page 16: Command Errors

    Troubleshooting 1.5 COMMAND ERRORS Command errors are displayed when trouble occurs during analysis of the command data that is sent to this product from the computer. If a command error occurs, the following error messages are displayed and the printer stops. Solve the problem to delete the error message and restart the printer.

  • Page 17: Troubleshooting With Error Codes

    The RAM memory module is not or badly recognised on the mainboard. • Be sure RAM memory contacts are clean • Make sure you us an Original Mutoh Memory Module ONLY. • party memory-modules will not work properly. Never use these! AP-74700 – Rev. 1.0 – 10/03/2008...

  • Page 18: Cpu Errors

    Also make sure the latest printer-driver from the Mutoh-website! If the problem is still occurring: Try another rip computer or use a pre-ripped (demo-) file provided by Mutoh. Try to rip to a different (analog) Mutoh-printer, whenever available. Try to rip an internal job, e.g. print a palette or distance adjust test •...

  • Page 19: Pf - Paper Feed Errors

    Troubleshooting 2.3 PF - PAPER FEED ERRORS E065 - PF Motor Err E067 - PF Encoder Err E069 - PF Timeout Err E071 - PF OverCurrent E083 - PF2 OverCurrent The Paper-Feed motor is failing or the electronics doesn’t receive an encoder-signal from the PF sensor correctly.
  • Page 20 Troubleshooting If anything goes wrong in this process, the following parts inside this loop needs to be verified: Verify the encoder signal of the Paper Feed system Diagnostic test encoder If the Hex counter changes near PF, when turning the grid-roll shaft, the encoder is ok. If not ok: •...

  • Page 21: Carriage Related Errors

    Troubleshooting 2.4 CARRIAGE RELATED ERRORS 2.4.1 E066 - CR Motor Err 2.4.2 E068 - CR Encoder Err 2.4.3 E072 - CR OverCurrent The mainboard is not receiving an encoder-signal, from the CR encoder sensor. Even though, the mainboard sends a signal to the CR-motor to move the carriage. Basic principles of the CR-Driving and Encoder-system: Y-Encoder CW-Movement...
  • Page 22 Troubleshooting If anything goes wrong in this process, the following parts inside this loop needs to be verified: 1) Check the encoder sensor Go to diagnostics test encoder If the Hex counter changes near CR_ENC, when moving the carriage, the encoder signal is OK. To be able to move the carriage freely, the front cover (incl.

  • Page 23: E070 - Cr Timeout Error

    Troubleshooting 4) Check the Y motor driver-IC. The driver chip is located on the mainboard on U97 for old board revisions. New board revisions (RoHS) the driver chip is the U112. The following pins should be measured: • Between pin 1 and 10 •...

  • Page 24: E073 - Cr Origin Error

    Troubleshooting 2.4.5 E073 - CR Origin Error The origin sensor of the printer Carriage cannot be detected. Step 1 : Verify the U-pot sensor on top of the Y-rail Check if the U-photo sensor is properly aligned and the carriage-flag activates it. The U-sensor can be tested by putting some non-transparent material inside to activate.

  • Page 25: E078 - Head Cable Error

    Troubleshooting 2.4.8 E078 - Head Cable Error The flatcable of head number 1 is not properly connected. This is applicable on as well 4 as 8 heads machines. Head 1 MUST always be connected, as the head contains a temperature probe. The machine will always try to retrieve the temperature during start-up.

  • Page 26: Lever & Pressure Roller Errors

    Troubleshooting 2.5 LEVER & PRESSURE ROLLER ERRORS 2.5.1 E079 - Lever OverCurrent Step 1 : The lever motor is drawing too much power. Replace the lever motor. Step 2 : Verify for any short circuits in the motor wiring between the motor and the mainboard. Step 3 : Check the Y motor driver-IC.

  • Page 27: Capping Station Errors

    Troubleshooting 2.6 CAPPING STATION ERRORS 2.6.1 E081 - Cap Sensor Err The cap sensor detects if the capping station-assy is in the downward position. It’s a photo sensor that is fixed inside the capping-station. 2.6.2 Sensor diagnostics Step 1 : Verify if the sensor is working properly.

  • Page 28: Sensor Diagnostics

    Troubleshooting 2.6.5 Sensor diagnostics Step 1 : Verify if the sensor is working properly. Unlock the carriage from the capping station, using the Head Unlock in Diagnostics. Move the head on the side. Remove the wiper plate assembly. Insert a non-transparent piece of material inside the optical U-sensor to activate the sensor. The default value is OFF and should switch ON.

  • Page 29: E097 - Nvram Error

    Troubleshooting 2.6.7 E097 - NVRAM Error Diagnostics Test NVRAM Free space: bytes free Max block: largest block free (bytes) If an error occurs, problems occur or the free space for parameters is very low (<100) try the following: Diagnostics – MOD Level – Reset to 0, reboot the machine and wait until completed. Then repeat the diagnostics.

  • Page 30: Head And Flatcable Related Errors

    Troubleshooting 2.7 HEAD AND FLATCABLE RELATED ERRORS E102 - Fuse 1 Error E103 - Fuse 2 Error E104 - Fuse 3 Error E105 - Fuse 4 Error E106 - Fuse 5 Error E107 - Fuse 6 Error E108 - Fuse 7 Error E109 - Fuse 8 Error E077 - Head OverHeat (Somewhere between head 1 and 8) Applicable on old mainboards (<...

  • Page 31: Ethernet Card Errors

    Check the specific error-number via diagnostics mode > Chipmgr • Proceed to the SIMM-Card diagnostics chapter 2.9.3 E257 – Mode not available Invalid machine settings Contact the Mutoh service department 2.9.4 E258 – Mode Init problem Contact the Mutoh service department. AP-74700 – Rev. 1.0 – 10/03/2008...

  • Page 32: A259 - Hardware Not Found

    Troubleshooting 2.9.5 A259 – Hardware not found This is a smart-chip, wallet or CLIB-related problem, including flatcable connection to the mainboard. As this can be a very complicated problem, the analysis needs to be followed step-by-step. 2 possibilities: • One smart-chip inside the cartridge-reader, is interfering the cartridge-smartchips or the internal wallet- SIMM card.

  • Page 33: E260 - Incompatible Firmware

    Check and make sure that the correct firmware is installed on the correct machine, eg. Spitfire firmware on Spitfire machine. Blizzard firmware on the blizzard, etc. 2.9.7 E261 – Firmware Init Problem Contact the Mutoh service department. 2.10 WALLET-SIMM-CARD ERRORS Wallet-SIMM errors can be analysed inside the diagnostics-menu: ChipMgr ->...
  • Page 34 Troubleshooting To make an accurate diagnose of the problem, execute the following steps: Step 1 : Shutdown the machine and remove all cartridges with smartchips Step 2 : Check flatcables between mainboard and cassette led interface board (CLIB) Step 3 : Check all connections on the CLIB board Step 4 : Check all connections on SIMM-wallet PCB...

  • Page 35: Troubleshooting Without Error Code

    Troubleshooting 3 TROUBLESHOOTING WITHOUT ERROR CODE 3.1 PARAMETER & PRINTING RELATED ISSUES 3.1.1 Parameters are not being saved during shutdown Step 1 : Be assured to use the latest firmware-version Step 2 : Check available NVRAM Diagnostics Test NVRAM Free space: bytes free Max block: largest block free (bytes) If an error occurs, problems occur or the free space for parameters is very low (<100), proceed to the next step...

  • Page 36: Printer Doesn't Start Printing, Interrupts Or Intermittently Stops During Printing

    Gigabit networking, however CAT6 cables are strongly recommended for optimum signal-quality! Step 3 : Try to connect to another computer, try to print with a pre-ripped file (e.g. Mutoh adjustment-files) Step 4 : If still not ok, replace the Network-card and try again...

  • Page 37: Ink Drops Falling On Media From Heads During Printing

    Troubleshooting 3.1.4 Ink drops falling on media from heads during printing Step 1 : Never remove cartridges out of the printer when it’s uncapped! If cartridges are removed when the machine is not on it’s capping station, ink will leak out from heads and air will be sucked through the cartridge-needle.

  • Page 38: Printing Related Problems

    Troubleshooting 3.2 PRINTING RELATED PROBLEMS 3.2.1 Complete nozzle-row (A or B-channel) is missing Step 1 : Try if you can recover, performing a cleaning (powerful) Step 2 : If nozzles still do NOT appear after a cleaning, try to connect a seringe and suck with the seringe instead, be assured that the seringe is making a proper vacuum.

  • Page 39: Head Is Firing Continuously

    Troubleshooting 3.2.2 Head is firing continuously With continuous firing we define the following: One head or one colour-channel is firing continuously over the whole print-length, over the whole length of the movement of the carriage, as well over the edge of the media, as on the print platform. In this situation, firing will occur starting from the flushing-box, over the print platform and over the edge of the media up till where the carriage stops.

  • Page 40: Initial Machine Startup-Related Problems

    Troubleshooting 3.3 INITIAL MACHINE STARTUP-RELATED PROBLEMS A simplified, automatic procedure for loading the appropriate cleanings and inks has been developed and is executed via firmware. This makes it easier for the customer to load the correct liquids inside the printer. The big advantage of the smart-chip management system is that it can identify, if the correct cartridge inserted.
  • Page 41 Troubleshooting • There are 3 status-flags in the machine. Each flag describes in which state the machine is at this moment. Depending of the flag-status, the machine will execute a specific action when starting-up. All the possible combinations are described here below: Ink Load Cycle –...

  • Page 42: Only Applicable 65" - 90" Machines

    Troubleshooting 3.3.2 Only applicable 65” – 90” machines How to load ink manually? Step 1 : Remove the pump maintenance cover Step 2 : Carefully remove the pump connection on the corresponding capping station nipple (which goes to the head) Step 3 : Connect the seringe and fill it carefully by sucking (pulling-out) the seringe Step 4 :...

  • Page 43: The Machine Is Completely Dead - Non Responding

    Troubleshooting 3.4.1 The machine is completely dead – non responding The best way to verify, if the power-supply if the 5 Volt and 12 Volt is working properly! Symptom: On-off switching is NOT possible on the LCD control panel, machine remains dead Procedure: Step 1 : Wait 15 minutes and check if the machine can be powered-on again (=thermal protection)

  • Page 44: Mainboard Replacement Procedure

    Troubleshooting 3.4.2 Mainboard replacement procedure Step 1 : Load the correct, latest firmware • Via flash-card • Via parallel cable Step 2 : Start-up machine, push “Cancel” to select the correct language Step 3 : Start-up machine, push “up-down” simultaneously to select the correct machine-type Step 4 : Change the ink-fill flags according to the loaded ink inside the machine Step 5 :...

  • Page 45: Media Toleration

    Troubleshooting 3.4.3.2 Media toleration Depending of the media-type used, the radius of the Grid-rollers will change. This is clearly explained in following illustration: Media 1 Is a soft material or has a soft backing. Due to the softer backing, the coating on the grid-rollers is slightly pushed inside the material.

This manual is also suitable for:

Spitfire 90Spitfire 65

Table of Contents

Save PDF