Service; After-Sales Service Information - Trianco Aztec Gold Installation & Opersting Instructions

A step-by-step guide to reporting a fault with the appliance
A qualified field service engineer is available to attend
a breakdown occurring during the guarantee period of
the appliance.
The boiler must be made available for service during
normal working hours, Monday to Friday. No weekend
or bank holiday work is accepted.
Step 1: The person(s) who installs this appliance
should thoroughly check his/her work prior to
requesting a service visit from a Trianco
engineer.
Step 2: Contact Trianco. You will be provided with the
name and telephone number of your nearest
service engineer.
Please quote the appliance serial number in any
correspondence with the Service Department. Failure
to provide this will result in a delay in the attendance of
an engineer.
The serial number is located on the lower right-hand
side of the boiler casing.
SERVICE CENTRE AND TECHNICAL SUPPORT
Hours of Business Monday to Thursday: 8:30am - 4:45pm

AFTER-SALES SERVICE INFORMATION

Tel: 0114 257 2300 Fax: 0114 257 2338
Friday: 8:30am - 2:30pm
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IMPORTANT NOTES:
An on-site charge will be made where:
a) The service engineer finds no fault with the
appliance.
b) The cause of the breakdown is due to other parts of
the heating system, or equipment not provided by
Trianco.
c) The appliance falls outside the guarantee period.
d) The appliance has not been correctly installed as
recommended within these instructions.
Unauthorised invoices by third-party service
engineers not agreed by Trianco will not be
accepted.