Solving Copy Problems - Lexmark MX810 Series User Manual

Troubleshooting
Action
Step 2
a
From the printer control panel, set the paper type and weight in the
Paper menu to match the paper loaded in the tray.
b
Resend the print job.
Do vertical voids appear on prints?
Step 3
Check if you are using a recommended type of paper.
a
Load the specified tray or feeder with a recommended type of paper.
b
Resend the print job.
Do vertical voids appear on prints?
Step 4
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Do vertical voids appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?

Solving copy problems

•
"Copier does not respond" on page 351
• "Partial document or photo copies" on page 351
•
"Poor copy quality" on page 352
•
"Scanner unit does not close" on page 353
Yes No
Go to step 3. The problem is solved.
Go to step 4. The problem is solved.
Go to step 5. The problem is solved.
Contact customer The problem is solved.
support.
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