Actions
Step 1
Check the imaging unit for wear or damage.
Is it free of wear or damage?
Step 2
Make sure the paper path is free of debris or toner contamination.
Does the problem remain?
Step 3
Check the transfer roll for contamination or excessive wear.
Is it free of contamination or wear?
Step 4
Remove the fuser and check for damage or debris on the rollers and belts.
Is it free of damage and debris?
Step 5
Reseat the cables JVIDEO1 and JGLV on the controller board.
Does the problem remain?
Paper jams
Avoiding jams
Load paper properly
•
Make sure paper lies flat in the tray.
•
Do not remove a tray while the printer is printing.
•
Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
Correct loading of paper
Diagnostic information
53
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Replace the LSU. See
"Laser scanning unit
(LSU) removal" on
page
246.
Incorrect loading of paper
4514-630, -635, -636
No
Replace the imaging
unit.
The problem is solved.
Replace the transfer
roll. See
"Transfer roll
removal" on page
193.
Replace the fuser. See
"Fuser removal" on
page
244.
The problem is solved.