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Troubleshooting - Whirlpool WHES33 Installation And Operation Manual

Demand controlled water softener.
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This water softener has a self-diagnostic function for
the electrical system (except input power and/or water
meter). The water softener monitors electronic com-
ponents and circuits for correct operation. If a mal-
function occurs, an error code appears in the display.
While an error code appears in the display, all buttons
are inoperable except the PROGRAM button. PRO-
GRAM remains operational so the service person can
perform the Manual Advance Diagnostics, see below,
to further isolate the problem.
Procedure for removing error code from dis-
1. Unplug transformer from electrical outlet.
2. Correct problem.
3. Plug in transformer.
4. Wait 8 minutes. The error code will return if
the problem was not corrected.
Use the following procedures to advance the water
softener through the regeneration cycles to check
Lift off the salt lid, remove the top cover by unlocking
the tabs in the back and rocking forward, to observe
cam and switch operation during valve rotation.
1. Press and hold PROGRAM for 3 seconds until
"000" shows in the display, then release.
2. The 3 digits indicate water meter operation as fol-
000 (steady) = Soft water not in use, and no flow
through the meter.
Open a nearby soft water faucet.
000 to 199 (continual) = Repeats for each gallon
FIG. 44
of water passing through
the meter.
(Model WHES20)
3. The letter "P" and a dash (or dashes) indicate
POSITION switch operation (See Figure 45). If the
letter appears, the switch is closed. If the dash
shows, the switch is open.
4. Use the RECHARGE button to manually advance
the valve into each cycle and check correct switch
NOTE: Be sure water is in contact with the salt, and
not separated by a salt bridge (See "Breaking
A Salt Bridge" section).
5. While in this diagnostic screen, the following infor-
mation is available and may be beneficial for vari-
ous reasons. This information is retained by the
computer from the first time electrical power is
applied to the electronic controller.
a. Press the
UP button to display the number of
days this electronic control has had electrical
power applied.
b. Press the
DOWN button to display the num-
ber of regenerations initiated by this electronic
control since the code number was entered.
6. Press and hold the PROGRAM button until the
model code ("LE20" for Model WHES20) shows in
the display. This code identifies the softener
model. If an incorrect model code is displayed, the
softener will operate on incorrect configuration
7. To change the code number, press the
DOWN button until the correct code shows.
8. To return to the present time display, press the
PROGRAM button.
FIG. 45
FIG. 46
UP or


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Comments to this Manuals

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Latest comments:
  • Caroline Mar 12, 2020 03:21:
    Can I schedule a weekly recharge on the WHES33 or only daily?
  • William greene Apr 09, 2019 03:56:
    How much water should be in bottom of tank man is about 1/4 1/3 full from bottom over slat level that is just at bottom of the nunmber 2
  • Kathleen Jun 13, 2018 10:13:
    Tank fills with water and does not go down. I have cleaned venturi, which really was not dirty but cleaned anyway as instructed by phone troublesho​oter.Recha​rged but water still in tank.
  • Troy Jan 23, 2018 10:11:
    What does it mean when it says service fill on model #whes33 le33 and how do you correct it ,water level does not go down in tank
  • Troy Jan 23, 2018 10:11:
    What does it mean when it says service fill on model #whes33 le33 and how do you correct it ,water level does not go down in tank