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Whirlpool WHES20 Installation And Operation Manual

Demand controlled water softener
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Model WHES20
Model WHES30
How to install, operate and
maintain your Demand
Controlled Water Softener
Do not return water softener to store
If you have questions or concerns when
installing, operating or maintaining your
softener, call our toll free number:
1-866-986-3223
Monday - Friday, 8 am - 9 pm EST
TM
7262954 (Rev. D 9/22/04)
Product No. 8562921

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  Summary of Contents for Whirlpool WHES20

  • Page 1 Model WHES20 Model WHES30 How to install, operate and maintain your Demand Controlled Water Softener Do not return water softener to store If you have questions or concerns when installing, operating or maintaining your softener, call our toll free number: 1-866-986-3223 Monday - Friday, 8 am - 9 pm EST 7262954 (Rev.
  • Page 2: Table Of Contents

    Table of Contents Water Softener Safety ................Before You Start ................Inspect Shipment ................Water Softener Dimensions ..............Water Conditioning Information ..............Water Conditioning ................. How A Water Softener Works ..............Softening Cycle ................Regeneration Cycle ................. Installation Requirements ............... Tools and Parts Needed ..............
  • Page 3: Water Softener Safety

    Troubleshooting Guide ................. Automatic Electronic Diagnostics ............. Manual Advance Diagnostics-Model WriES20 ..........Manual Advance Regeneration Check-Model W riES20......... Manual Advance Diagnostics-Model WriES30 ..........Manual Advance Regeneration Check-Model W riES30......... WiringSchematic ................Warranty ..................Softener C omponents ................Water Softener Safety Your safety and the safety of others are very important.
  • Page 4: Inspect Shipment

    Thewatersoftener requires a minimum waterflowof 3 gallons perminute attheinlet.Maximum allowable i nletwaterpressure is 125psi.If daytime pressure is over80psi,nighttime p ressure may exceed t hemaximum. Useapressure reducing v alveif necessary. (Adding apressure reducing v alve mayreduce t heflow.)If yourhome isequipped with abackflowpreventer, anexpansion tank must beinstalled inaccordance withlocalcodes a ndlaws.
  • Page 5: Water Softener Dimensions

    For future reference, enter the following information. Model No. O O Serial No. O O Code O Installation date *Water hardness **Iron content 0 on registration decal (located under salt hole cover) 0 on shipping carton A hardness test strip is provided with your water softener. ** Kits arc available at retail hardware stores for testing water hardness and iron content.
  • Page 6: Water Conditioning Information

    How a Water Softener Works Softening Cycle When the water softener is providing soft water, it is called "service" or the "softening cycle". During this cycle, hard water flows from the main water pipe in the household into the water softener. Inside the resin tank is a bed made up of thousands of tiny, plastic resin beads.
  • Page 7 Factor into your diet the amount of sodium or potassium shown below, based on your water hardness and consumption. Sodium Added to Waterfrom Cation Exchange Softening Initial Water Hardness Sodium added by Cation Potassium added by Cation Exchange Softening of Water* Exchange Softening of Water** Grains per Gallon Milligrams Na+/qt.
  • Page 8: Installation Requirements

    Ferric (red water), and bacterial and organically bound irons are insoluble. This water softener will not remove ferric or bacterial iron. This iron is visible immediately when drawn from a faucet because it has oxidized be*k_re reaching the home. It appears as small cloudy yellow, orange, or reddish suspended particles.
  • Page 9: Location Requirements

    Location Requirements Consider all of the following when selecting all installation location for the water softener. • Do not locate the water softener where freezing temperatures occur. Do not attempt to treat water over 120°E Freezing, or hot water damage voids the warranty. •...
  • Page 10: Valve Drain Requirements

    Valve Drain Requirements Use the flexible green drain hose, that is included, measure and cut to the needed. Flexible drain length hose is not allowed in all localities (check your plumbing codes). If local codes do not allow use of a flexible drain hose, a rigid valve drain run must be used.
  • Page 11: Planning Installation

    Plan the Installation Inlet - Outlet Plumbing Options Always install either a single bypass valve (provided) or, if desired, parts for a 3 valve bypass system (not included) can be purchased and assembled, as shown in Figure 4. Bypass valves allow you to turn off water to the softener for maintenance if needed, but still have water in house pipes.
  • Page 12: Installation

    Installation Turn Off Water Supply Close the main water supply valve, near the well pump or water meter. Open all faucets to drain all water from the house pipes. NOTE: Be sure not to drain water from the water heater, as damage to the water heater dements could result.
  • Page 13: Move The Water Softener Into Place

    Move the Water Softener into Place Excessive Weight Hazard Use two or more people to move and install water softener. Use two or more people to move and lift salt bags. Failure to do so can result in back or other injury. Move the water softener into installation position.
  • Page 14: Assemble Inlet And Outlet Plumbing

    Assemble Inlet and Outlet Plumbing Measure, cut, and loosely assemble pipe and fittings from the main water pipe to the inlet and outlet ports of the water softener valve. Be sure to keep fittings fully together, and pipes squared and straight. Be sure hard water supply pipe goes to the water softener valve inlet side.
  • Page 15: Install Valve Drain Hose

    Threaded pipe 1. Apply pipe joint compound or Tcflon® tape to all male pipe threads. Tighten all threaded joints and make all solder connections. NOTE: Do not solder with installation tubes attached to single valve bypass. Soldering heat will damage the valve. IMPORTANT: When installing the copper tubes and ground clamp assembly to the single valve...
  • Page 16: Test For Leaks

    Test for Leaks To prevent air pressure in the water softener and plumbing system, do the following steps in order. Fully open two or more softened cold water faucets close by the water softener, located downstream from the water softener. Place the single valve bypass valve or 3 valve bypass in "bypass"...
  • Page 17: Program The Water Softener - Model Wries20

    Program the Water Softener - Model WriES20 Display UP button PROC RECHARGE RECHARGEbutton DOWN Button PROGRAM button Figure If you have questions about installation, programming, operating and routine maintenance... call 1-866-986-3223, Monday - Friday, 8 am to 9 pm, EST. When the transformer is plugged into the electrical outlet, a model code and a test number (example: s3.0), begin to flash in the faceplate display.
  • Page 18: Set Water Hardness Number

    Set Water Hardness Number Press the _ PROGRAM button once again to display a flashing 25 and the word"HARDNESS". HARDNESS Press the _ Up or _ Down buttons to set your water hardness number. NOTE: Be sure to enter the grains per gallon (gpg) hardness of your water supply on page 5, for future refcrence.
  • Page 19: Program The Water Softener - Model Wries30

    - Model WHES30 Program the Water Softener SET SALT LEVEL button Display UP button PROGRAM CHECK PRESS TO SCHEDtJLE LEVEL HOLDTO START RECHARGE button PROGRAM button DOWN Button Figure If you have questions about installation, programming, operating and routine maintenance... call 1-866-986-3223, Monday - Friday, 8 am to 9 pm, EST.
  • Page 20: Set Water Hardness Number

    Set Water Hardness Number Press the _ PROGRAM button once again to display a flashing 25 and the word"HARDNESS". Hardness Press the _ Up or _ Down buttons to set your water hardness number. NOTE: Be sure to enter the grains per gallon (gpg) hardness of your water supply on page 5, for future reference.
  • Page 21: Customizing Features / Options-Model Wries20

    Customizing Features/Options - Model WriES20 Recharge Recharge button is used to initiate an immediate recharge. Press and hold the O RECHARGE button until the w{ rds RE(HARGE flashes " • • in the display, and the softener enters the fill cycle of regeneration right away.
  • Page 22: Salt Efficiency

    Salt Efficiency When this feature is ON, the water softener will operate at salt efficiencies of 4000 grains of hardness per pound of salt or higher. (May recharge more often using smaller salt dosage and less water). The softener is shipped in the OFF setting. Press and hold the (_ PROGRAM button until the following screen is displayed.
  • Page 23: Customizing Features / Options-Model Wries30

    Customizing Features/Options-Model WriES30 Recharge Recharge button is used to initiate an immediate recharge. Press and hold the (_) RECHARGE button until the words "RECHARGE", "SERVICE" and "FILL" flash in the display, and the softener enters the fill cycle of regeneration right away.
  • Page 24: Electronic Control / "Power-Outage Memory

    "Power- Outage Memory" If electrical power to the water softener is lost, "memory" built into the timer circuitry will keep all settings for up to eight hours. While the power is out, the display is blank and the water softener will not regenerate.
  • Page 25: Clean / Clear Water Iron Removal

    Clean / Clear Water Iron Removal This fcature is beneficial on water supplies containing iron and/or high amounts of sediments (sand, silt, dirt, etc.). When set to "ON", an additional backwash and fast rinse cycle will occur first, preceeding the normal regeneration sequence.
  • Page 26: Maximum Days Between Regenerations

    Maximum Days Between Regenerations The water softener automatically controls regeneration frequency. This provides the greatest operating efficiency, and under most conditions, this fcature should be left in this mode. However, modify this feature if you want to force a regeneration every set number of days.
  • Page 27: Routine Maintenance

    Routine Maintenance Refilling With Salt Lift the salt hole cover and check the salt storage level frequently. If"the conditioner uses all the salt bef\_re you refill it, you will get hard water. Until you have established a refilling routine, check the salt every two or three weeks.
  • Page 28: Cleaning The Nozzle And Venturi

    Cleaning the Nozzle and Venturi A clean nozzle and venturi (see Figure 13) is a must for the conditioner to work properly. This small water softener creates the suction to move brine from the brine tank, into the resin tank. If it should become plugged with sand, silt, dirt, etc., the conditioner will not work, and you will get hard water.
  • Page 29: Troubleshooting Guide

    Troubleshooting Guide Need help troubleshooting? (?all 1-866-986-3223, Monday - Friday, 8 am to 9 pm, EST. Tools Needed For Most Repairs: 5/16 Hex Driver, Phillips Screwdriver, Needle-nose Pliers PROBLEM CAUSE SOLUTION No Soft Water 1. No salt in the storage tank. a.
  • Page 30: Automatic Electronic Diagnostics

    Automatic Electronic Diagnostics This water softener has a self-diagnostic function for the electrical system (except input power and/or water meter). The water softener monitors electronic components and circuits for correct operation. If a malfunction occurs, an error code appears in the display. The troubleshooting chart shows the error codes that could appear, and the possible malfunctions each code.
  • Page 31 • Press Up to display the number of days this electronic control has had electrical power applied. • Press Down to display the number of regenerations initiated by this electronic control since the SR code number was entered. Press and hold the O PROGRAM button until SR17 shows...
  • Page 32: Manual Advance Diagnostics-Model Wries30

    Press the _ RECHARGE button to move the softener into fast rinse. Again look for a fast drain flow. Allow the softener to rinse fk)r a few minutes to flush out any brine that may remain in the resin tank from the brining cycle test. To return the softener to service, press the (_ RECHARGE button.
  • Page 33: Manual Advance Regeneration Check-Model W Ries30

    Press _/ Down to display the number of regenerations initiated by this electronic control since the LE code number was entered. Press and hold the O PROGRAM button until LE30 shows in the display. _-I1-1 _-tL! This code identifies the softener model. If the wrong number shows, the softener will operate on incorrect programming.
  • Page 34 Press the O RECHARGE button to move the softener into fast rinse. Again look for a fast drain flow. Allow the softener to rinse tk_ra few minutes to flush out any brine that may remain in the resin tank from the brining cycle test. To return the softener to service, press the (_ RECHARGE button.
  • Page 35: Wiringschematic

    This warranty applies to consumer-owned installations only. (R_ Registered trademark/TM Trademark of Whirlpool, USA, used under license. (d)2004 Whirlpool Corporation. All rights reserved. TEFLON is a registered trademark of E. I. DuPont.
  • Page 36: Softener Components

    Softener Components 29 _. 3{1 -..._.._ (_) 14 _---- _ _v_ ._...
  • Page 37 Softener Components Part No. Description Part No. Description 7252373 Transtbrmer 7170296 O-Ring, 2-7/8" x 3-1/4" 7170254 O-Ring, 13/16" x 1-1/16" 7264891 Rep'l Electronic Control Board (PWA), Model WItES20 7077870 Top Distributor 7264906 Rep'l Electronic Control Board (PWA), 7170270 O-Ring, 2-3/4" x 3"...
  • Page 38 Softener Components ,/23 wear-strip seal -..@ cross-section view...
  • Page 39 Softener Components Part Description Part Description 7170319 O-Ring, 1/4 x 3/8 (2 req.) 7224087 Screw, #8-32 x 1" (2 req.) 7081104 Nozzle & Vcnturi Itousing 7228544 Motor (incl. 2 ea. of Key No. 1) 1202600 Nut - Ferrule 0900857 Screw, #6-20 x 3/8 (2 req.) 7231385 Motor Plate 7095030...
  • Page 40 3/04...

This manual is also suitable for:

Whes30