Hp Customer Support Services; Before Calling Support - HP J9661A Installation And Getting Started Manual

Troubleshooting

HP Customer Support Services

3-6
HP Customer Support Services
If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. The HP Web site,
provides up-to-date support information.
Additionally, your HP-authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by HP.

Before Calling Support

Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should retrieve the following information:
Information Item
• product identification
• copy of your network topology map, including
network addresses assigned to the relevant devices
www.hp.com/networking/support
Information Location
the front of the switch
your network records
also