Solving Home Screen Application Problems - Lexmark CS410 Series User Manual

Troubleshooting
Paper jam message remains after jam is cleared
Action
a
Do either of the following:
•
For touch‑screen printer models, touch
•
For non‑touch‑screen printer models, select Next >
the jam, press OK >
b
Follow the instructions on the printer display.
Does the paper jam message remain?

Solving home screen application problems

An application error has occurred
Action
Step 1
Check the system log for relevant details.
a
Open a Web browser, and then type the printer IP address in the
address field.
If you do not know the IP address of the printer, then you can:
•
View the IP address on the printer home screen.
•
Print a network setup page or the menu settings pages, and then
locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
b
Click Settings > Apps > Apps Management > System tab > Log.
c
From the Filter menu, select an application status.
d
From the Application menu, select an application, and then click
Submit.
Does an error message appear in the log?
Step 2
Resolve the error.
Is the application working now?
or Done.
.
Yes
Contact customer
support.
> Clear
Yes
Go to step 2.
The problem is solved. Contact
162
No
The problem is solved.
No
Contact customer
support.
customer
support.