Solving Home Screen Application Problems - Lexmark CS417dn User Manual

Troubleshooting
Action
Step 3
a
Review the tips on avoiding jams. For more information, see
"Avoiding jams" on page
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
a
Do either of the following:
•
For touch‑screen printer models, touch
•
For non‑touch‑screen printer models, select Next >
Clear the jam, press OK >
b
Follow the instructions on the printer display.
Does the paper jam message remain?

Solving home screen application problems

An application error has occurred
Action
Step 1
Check the system log for relevant details.
a
Open a Web browser, and then type the printer IP address in
the address field.
If you do not know the IP address of the printer, then you can:
•
View the IP address on the printer home screen.
•
Print a network setup page or the menu settings pages, and
then locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
b
Click Settings > Apps > Apps Management > System tab >
Log.
c
From the Filter menu, select an application status.
d
From the Application menu, select an application, and then
click Submit.
Does an error message appear in the log?
137.
or Done.
.
Yes
Contact customer
support.
Yes
Contact customer
support.
>
Yes
Go to step 2.
162
No
The problem is
solved.
No
The problem is
solved.
No
Contact customer
support.