Toshiba digital copiers Service Manual page 64

4
GA-1121 error messages and conditions (Continued)
T 4-2
ABLE
Symptom
Printing
Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality
N :
OTE
problems, print a test page to verify the printer itself.
Test Page fails to print.
A print job stalls or stops
after one or a few pages.
4-12
Troubleshooting
Possible cause
The printer is not ready to print.
Faulty connection between the GA-1121
and the printer.
One of the following:
• A PostScript or application error
• System software is corrupted
Missing, incorrect, or faulty DIMM(s) or
faulty DIMM connections.
Suggested action
Make sure the printer is powered on and indicates it is
ready to print.
1. Check again that the GA-1121 assembly is well-seated and
connected properly to the copier.
2. If the problem persists, power off the printer, wait 10
seconds, and power on the printer again.
3. If the problem persists, test the printer and service if
necessary (see printer service documentation).
1. Cancel the GA-1121 print job.
2. If this fails to clear the problem, reboot the GA-1121.
3. If the problem persists, select Clear Server from the menu
on the Control Panel (see page 2-7).
Print Cover Page Yes
4. Set to
The Cover Page will indicate
You can also double-click the problem job in the
Command WorkStation window to get more information
on the PostScript error.
5. If the problem persists, reinstall system software (see
page 3-22).
1. Power off the GA-1121; check for missing DIMMs and
reseat the DIMMs to remove any oxidation on the
connectors (see page 3-13).
2. Verify memory amount on the Configuration Page.
3. If the problem persists after replacing the DIMMs, you
may need to replace the GA-1121 board (see page 3-8).
and re-send the problem job;
PS Error
.