Toshiba digital copiers Service Manual page 62

4
GA-1121 error messages and conditions (Continued)
T 4-2
ABLE
Symptom
Diagnostic messages
CPU: Speed
>Fail: [error message]
[component]: [test name]
>Fail: [error message]
System Software
installation messages
Installation failed.
Data stalled.
Installation failed.
Unexpected end of file.
Installation failed.
Timed out.
Installation failed.
Checksum error.
Installation failed.
Write failed.
Control Panel messages
Copier offline
4-10
Troubleshooting
Possible cause
System software is faulty or corrupted.
Specified component (e.g., ENET) is
faulty or corrupted.
One of the following:
• Lost communication between
GA-1121 and PC
• File transfer has been interrupted
GA-1121 has timed out before receiving
file from System Software CD.
File from System Software CD has been
transferred in the wrong format.
One of the following:
• Problem with the connection
between the GA-1121 and PC
• HDD error
One of the following:
• The printer is not ready to print.
• Problem with the connection
between the GA-1121 and the
printer.
Suggested action
1. Power off the printer, wait 10 seconds, and power on the
printer again.
2. If the problem persists, reinstall system software (see
page 3-22).
3. If the problem persists, contact your authorized
service/support center.
1. Power off the printer, wait 10 seconds, and power on the
printer again.
2. If the problem persists, contact your authorized
service/support center.
Check cable connections between the GA-1121 and the PC,
power off the printer, and repeat system software
installation.
Make sure "Start printing after first page is spooled" is
selected in printer Properties on the PC.
Make sure "/b" appears in the MS-DOS command line for
copying the file in binary format (see page 3-27).
1. Check cable connections between the GA-1121 and the PC,
power off the printer, and repeat system software
installation.
2. If the problem persists, you may need to replace the HDD
(see page 3-17).
1. Make sure the printer is powered on and indicates it is
ready to print.
2. If the problem persists, power off the printer, wait 10
seconds, and power on the printer again.
3. Check again that the GA-1121 assembly is well-seated and
connected properly to the copier.
4. If the problem persists, test the printer and service if
necessary (see printer service documentation).