Polycom VVX 500 Quick Start Manual page 5

Quick Start Guide
Call colour indicates status
 Dark Green –
Active Call

Dark Blue – Incoming and held calls
Press a call to highlight it. Soft keys will apply to the highlighted call
End a call

Hang up the handset

If you are using a headset, press the headset

If you are using the speakerphone
soft key
Place a call on hold
To place a call on hold, press the hold soft key. The hold icon will display on the line
key label. Press hold again or the resume soft key to retrieve the call.
Mute a call
Press the mute button . To disengage mute, press the mute button again.
Redial a number
To view the most recently dialled numbers press the call history button
press the dial soft key to initiate the call.
Note: you can scroll up and down through the list of recently dialled numbers
View missed calls
If your phone displays shows new missed call
missed calls marked with the missed calls icon
button or the end call soft key
press the speaker button or the end call
then
press the soft key to see the list of
next to the number.
Transferring a call
You can transfer calls using either method:

Blind transfer
Transfer a call to another party without waiting for the other party to answer

Consultative transfer
Transfer a call to another party after speaking to the other person first
To perform a blind transfer:
1. During a call, press the transfer soft key. This puts the call on hold
2. Press the blind soft key located on top of the screen.
3. Dial the number to which you want to transfer the call.
To perform a consultative transfer:
1. During a call, press the transfer soft key. This puts the call on hold
2. Dial the number to which you want to transfer the call.
3. When the other party answers, press transfer to handover the call
4. If the transfer fails or you need to get the caller back, press the resume
soft key to return to the original call.