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Polycom VVX 500 Training Manual
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Polycom VVX 500 Training Manual

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Summary of Contents for Polycom VVX 500

  • Page 2: Table Of Contents

    Phone Display …………………………………………………………………………………… Voicemail Greeting ……………………………………………………………………………… Voicemail …………………………………………………………………………………………… Answering an Incoming Call …………………………………………..………………………… Answering Call Waiting ……………………………………………………………………. Consultative Transfer ………………………………………………………………………… Blind Transfer ……………………………………………………………………………………… Blind Transfer to Voicemail ………………………………………….………………………… 3 Way Conference Calls …………………………………………………………………………… Contact Directory ……………………………………………………….………………………… Do Not Disturb ………………………………………………………………………………………… Additional Features ………………………………………………………..…………………………...
  • Page 3 Message Indicator Light Screen Line Keys & Speed Dials Directory New Call Soft Keys Navigation Key Back Home/Menu USB Port Transfer Headset Hold Speakerphone Volume Mute Dial Pad...
  • Page 4 Step 1: Touch the envelope button on the upper left hand side of the touch screen Step 2: You will then be asked to enter your PIN. • The default voicemail pin is 19807 Step 3: Select option 5 to go into your voicemail options. Step 4: To record your personal greeting: •...

  • Page 5: Voicemail

    Checking Voicemail Remotely From an Auto Attendant Step 1: Dial the main number Step 2: Once a recording starts to play, press the * key Step 3: Enter your extension number Step 4: It will then ask for your pin followed by the # key **You are now in your own personal voicemail Recording a General or Shared Voicemail Step 1: Dial *45 and the Extension of the general/shared...
  • Page 6 When a call comes into your phone the screen will show the Caller ID Name and Number if available. You can pick up the handset to answer the The Reject button will stop call or you can touch the the call from ringing on the answer key to answer phone and send it directly the call on speaker...
  • Page 7 When on an active call and a second calls comes into your extension, After the second call waiting beep, the phone screen will the available Caller ID of the new call will show on the entire screen of show both calls. The call that you are currently on will be the phone and you will hear a beep.

  • Page 8: Consultative Transfer

    Consultative Transfer is used when you would like to notify a user that you have a call for them before sending it over. This is also referred to as a warm transfer. If you would like to transfer the call to a number that you have stored as a speed dial, you can press the...
  • Page 9 A blind transfer is when you transfer a caller to a phone number or extension without speaking to them first If you would like to transfer the call to a number that you have stored as a speed dial you can press Step 1: To initiate a Blind Transfer, press the Transfer Touch Key extension Touch Key to display the speed dials.
  • Page 10 Blind Transfer is also used to transfer someone into a voicemail. This allows the call to go right to voicemail without ringing the extension first. Step 2: Enter *41 and the Extension of the user’s voicemail Step 1: To initiate the Blind Transfer, press the you would like to send the caller to.
  • Page 11 ** You also have the option to press the extension Touch Key if you would like to add a caller that is programmed as a speed dial. The extension Touch Key will bring up the Speed Dials Step 1: To Conference Step 2: Enter the 10 digit Step 3: Touch the green phone key programmed on...
  • Page 12 Accessing the Contact Directory Step 3: All of the contacts in the directory Step 2: Press the number 1 on the keypad or will be listed. You can scroll through them Step 1: Touch the Directory Touch Key. touch the Contact Directory Touch Key to view using the touch screen to find a specific the Directory.
  • Page 13 Do Not Disturb or DND mode will send all of your calls directly to voicemail. Intercom and pages will not come through a phone in DND mode. Enable DND: To put your phone in DND press the DND Icon: Once DND is selected, the DND status Home button to pull up the phone menu, then will show in 2 places on the screen of the phone.
  • Page 14 Call Park Put A Call Into A Call Park Step 1: Press Transfer Step 2: Dial the Call Park Extension Step 3: Press Send **Please note, transferring to call parks must be done using a blind transfer Retrieve A Call From A Call Park Step 1: Dial the call park extension Step 2: Press Send or Dial **If the call park is programmed as a speed dial on your phone you can simply click the blinking light next to the call park speed dial...

  • Page 15: Blind Transfer

    Listen To Voicemail: Dial *45 and Touch the Green Phone Touch Key > Enter Pin (If Applicable) Consultative Transfer: Touch the TRANSFER Touch Key> Touch CONSULTATIVE > DIAL NUMBER (Or touch the Extension Touch Key To Access Speed Dials) > Touch The Green Phone Touch Key > Announce The Caller > Touch The Green Phone Touch Key (Touch CANCEL To Stop Transfer) Blind Transfer: Touch the TRANSFER Touch Key >...

  • Page 16: Support

    Tech Support Phone: Email: 4000 North Cannon Ave 888.575.4754 support@corp.netcarrier.com Lansdale, PA 19446...

This manual is also suitable for:

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