Page 1 Polycom 500 and ® ® Polycom ® ® Business Media Phones User Guide UC Software 4.1.2 | November 2012 | 1725-44635-001 Rev.A This document is offered to you by www.telecomsupplier.com...
Page 2 Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its...
Page 3: Table Of Contents
Contents About This Guide ......................... vii Who Should Read this Guide? ....................... vii How to Use this Guide ........................vii Conventions Used in this Guide ....................viii Terms and Writing Conventions ......................viii Information Elements ........................... x Typographic Conventions ........................xi Related Documents ........................
Page 4 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Ending Calls ..........................26 Using Headsets ..........................26 Enabling Headset Memory Mode ....................... 27 Using Bluetooth Headsets with Your VVX 600 Phone ................ 27 Turning On the Bluetooth Option ....................28 Pairing and Connecting Bluetooth Headsets ..................
Page 5 Contents Chapter 3: Using Advanced Features ..................59 Using Buddy Lists ......................... 59 Updating Your Status .......................... 60 Setting Up and Managing a Buddy List ....................61 Blocking Contacts from Viewing Your Status ..................62 Monitoring Buddies ..........................62 Integrating with Microsoft Lync Server ..................64 Recording Calls ..........................
Page 6 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Using a Mouse and Keyboard with Your Phone ................85 Starting and Stopping Polycom Desktop Connector ................85 How to Use Your Computer’s Mouse and Keyboard with Your Phone ..........86 Logging into Phones ........................
Page 7: About This Guide
Polycom® VVX® 600 business media phone. You can use this guide if you have either phone. This user guide will help you to navigate and use your VVX 500 or VVX 600 phone. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions.
Page 8: Conventions Used In This Guide
Terms and Writing Conventions  Your Phone / the phone These terms refer to either the VVX 500 or VVX 600 phone. Unless specifically noted in this guide, both phones operate in the same way and the information in this guide applies to both phones.
Page 9 About This Guide  Dialpad The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad consists of all the number keys, as well as the asterisk (*) and pound (#) keys.  Scroll This action describes how to view lists that appear on more than one screen. To scroll through items or lists, touch the screen, and then drag your finger up, down, left, or right.
Page 10: Information Elements
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide  Soft key area The soft key area (shown next) is the area along the bottom of the screen that displays context-sensitive soft keys.  Status bar The status bar (shown next) is the top-most part of the touchscreen. It displays the time and date, and, if your phone has messages, scrolling messages under the time display.
Page 11: Typographic Conventions
For additional information about the VVX 500 and VVX 600 phones, see the following documents:  User Documents: ○ Polycom VVX 500 and VVX 600 Business Media Phone Quick User Guide—This guide is a quick reference on how to use the phone’s most basic features. It also briefly describes how to navigate the phone and enter information.
Page 12 Support page http://support.polycom.com/PolycomService/support/us/support/voice/business_media_phones/vvx600.html ○ Polycom VVX 500 and VVX 600 Business Media Phone Wallmount Instructions—This document provides detailed instructions for mounting your phone on the wall. To install your phone on the wall, you’ll need the optional wallmount package. The wallmount instructions are included in the optional wallmount package.
Page 13: Chapter 1: Getting Started
In this chapter, you’ll learn about your phone’s components, the screen layout, and how to use the touchscreen. You’ll also learn how to clean the touchscreen and configure your phone remotely using the Polycom Web Configuration Utility. Note: Accessing Features and Options As you read this guide, keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment.
Page 14 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Feature Description Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it.
Page 15: Phone Views
Chapter 1: Getting Started Web Info: Attaching Phone Hardware For information on attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone, available by navigating to your phone’s Support page from the Business Media Phones Support page.
Page 16: Home View
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Home View You can display Home view (shown next) by pressing . Home view displays your phone line, and icons you can tap to access phone features, settings, and information. At the bottom of Home view is a Page Indicator that you can press and hold to control how many icons Home view displays.
Page 17: Lines View
Chapter 1: Getting Started  DND—Tap DND to toggle DND (Do Not Disturb) on or off. When DND is enabled, your phone won’t ring and incoming calls will go to voice mail.  Settings—Tap Settings to access phone features and settings to customize your phone. Additional icons may include: ...
Page 18: Active Call View
If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or held. If the phone line has an active call, a green bar displays, as shown in the following VVX 500 example.
Page 19: Calls View
Chapter 1: Getting Started Calls View You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held call. If you’re in Home view, you can display Calls view by pressing , or tapping in the status bar.
Page 20: Understanding Phone Icons And Status Indicators
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Understanding Phone Icons and Status Indicators The following icons and indicators symbolize phone, call, or buddy/contact status, or indicate that a feature is enabled. You can tap certain icons to access information or features.
Page 21: Navigating Your Phone Interface
Chapter 1: Getting Started Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. If you want to… Do this… Return to Home view from any screen Press Return to the previous screen Tap Back, as shown next.
Page 22: Entering Data And Updating Fields
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Entering Data and Updating Fields You can enter information and edit fields using the onscreen keyboard, or using the dialpad keys on the phone console. Before you use the onscreen keyboard or the dialpad keys to enter information in fields, you can tap the Encoding or Mode soft key to specify how you want to enter information: ...
Page 23: Using The Onscreen Keyboard
Chapter 1: Getting Started Using the Onscreen Keyboard Use the onscreen keyboard (shown next) to quickly update field information. If a data entry field only requires numbers, the onscreen keyboard will just show numbers. To access the onscreen keyboard, tap in the phone’s status bar, as shown next.
Page 24 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide 3 Press your finger on the character you want. The character will display in a magnified view on the screen, as shown next. To enter the character, lift your finger. If you don’t want to enter the character, drag and lift your finger.
Page 25: Using The Dialpad Keys On The Phone Console
Chapter 1: Getting Started Using the Dialpad Keys on the Phone Console Instead of using the onscreen keyboard, you can use the dialpad keys on your phone console to update field information. If a field requires data input, tap Encoding or Mode to specify how you want to enter data.
Page 26: Cleaning The Touchscreen
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Cleaning the Touchscreen The touchscreen requires very little maintenance. Periodically, however, you may need to clean it. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the touchscreen.
Page 27: Configuring Your Phone Using The Web Configuration Utility
Utility This user guide explains how to update phone settings from your phone, using the phone’s menu commands. If you wish, you can also update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser.
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Page 29: Chapter 2: Using Basic Features
24 calls at one time. Your administrator can set up your phone to have up to 12 lines (for the VVX 500) or 16 lines (for the VVX 600). Lines can have unique extension numbers, or they can have the same extension number as other lines.
Page 30: Answering Calls
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing . For example, if you’re using the handset, you can switch to headset...
Page 31 Chapter 2: Using Basic Features If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays, as shown next. The view that displays depends if your phone last displayed Home or Lines view. Incoming call from Home view: Incoming call from Calls view: To answer the call, pick up the handset, press...
Page 32: Answering Another Call
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Answering Another Call If you have a call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call window displays, as shown next. To answer the call, tap Answer. The call you were in is held.
Page 33: Answering On A Shared Line
Chapter 2: Using Basic Features Answering on a Shared Line If you share a line with another phone, you can answer calls as described above. Or, someone who shares the line can choose to answer the call from their phone. If you answer the call and hold it, anyone who shares your line can answer the held call.
Page 34: Managing Multiple Calls
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view. To switch between the two views, swipe the screen. Lines view shows you each line on your phone, and how many calls each line has, as shown next. A green bar indicates a line with an active call.
Page 35: Placing Calls
Chapter 2: Using Basic Features User Tip: Navigating Back to Calls View If you navigate away from your call(s), tap (shown next) to see Active Call or Calls view. Placing Calls You can place a call using the handset, speakerphone, or headset. You can dial the number first, and then choose the method—by picking up the handset, pressing , or pressing —or choose the...
Page 36: Placing Calls From Favorites, Lists, And Directories
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide  From Home view, tap New Call.  From Lines or Calls view, tap the New Call soft key. (The New Call soft key won’t display if you have an active call.)
Page 37: Redialing Numbers
Chapter 2: Using Basic Features To call from your Favorites list: 1 From Home view, tap New Call. 2 From the Dialer, tap Favorites. 3 From your Favorites list, tap the favorite you want to call. The call is automatically placed. Timesaver: Automatically Dialing Favorites You can quickly dial a favorite from Home or Lines view: ...
Page 38: Ending Calls
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Ending Calls To quickly end an active call, replace the handset, or press . Or, from Active Call, Lines, or Calls view, tap End Call. If you’re in Calls view, be sure to highlight the call first.
Page 39: Enabling Headset Memory Mode
Chapter 2: Using Basic Features Troubleshooting: Why Doesn’t My Headset Work with My Phone? Certain USB headsets—such as those that come with a docking station—have two modes: deskphone and softphone. To work with your phone, your headset must be in softphone mode. If you can’t operate the phone from your headset, your headset may be in deskphone mode.
Page 40: Turning On The Bluetooth Option
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Turning On the Bluetooth Option Before you can use a Bluetooth headset with your phone, you need to turn on the Bluetooth option. When Bluetooth is turned on, the Bluetooth icon ( ) displays in the status bar, as shown next.
Page 41 Chapter 2: Using Basic Features To pair and connect your Bluetooth headset with your phone: 1 Turn your Bluetooth headset on and place the headset in discovery mode. To place your headset in discovery mode, refer to your headset documentation. 2 From Home view, tap Settings >...
Page 42 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide 4 Tap the headset you want to pair and tap Add to begin the pairing process. An Adding device message displays. After your headset is added, the Manage BT Headsets screen displays. Your headset will be paired, but not connected, as shown next.
Page 43: Handling Calls With Your Bluetooth Headset
Chapter 2: Using Basic Features Handling Calls with Your Bluetooth Headset If your Bluetooth headset is turned on, and paired and connected with your phone, you can:  Use the headset to handle calls, including muting and adjusting call volume. ...
Page 44: Responding To Incoming Calls
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Responding to Incoming Calls While your phone rings, you can do the following:  Temporarily ignore the call before answering it.  Reject the call so it goes directly to voicemail.
Page 45: During Calls
Chapter 2: Using Basic Features During Calls When you’re in a call, you can do the following:  Hold the call.  Transfer the call to another person.  Set up a conference call with the person you’re talking with and another person. Holding Calls You can place any active call on hold.
Page 46: Transferring Calls
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Transferring Calls When you transfer a call to another person, you have the option to talk to the person before the transfer completes. If your phone supports a blind transfer, you can automatically transfer a call without talking to the other person.
Page 47: Setting Up And Handling Conference Calls
Chapter 2: Using Basic Features Timesaver: Completing a Transfer If you’re using a handset, complete a transfer by replacing the handset. Setting Up and Handling Conference Calls You can set up a conference call with two other people. Depending on your phone system, you may be able to add more than two people to your call;...
Page 48: Holding And Resuming Conference Calls
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide 4 When the second person answers, tap Confrnc to join everyone in a conference. The Active: Conference screen displays, as shown next. User Tip: How to Quickly Set Up a Conference If your phone has an active call and one held call—on the same or a different line—tap Join from...
Page 49: Ending Conference Calls
Chapter 2: Using Basic Features Ending Conference Calls To end a conference, and your connection to the other people, tap End Call. By default, when you tap End Call, the other two people remain connected. However, your system administrator may have set up your phone so that all connections end.
Page 50 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To manage a person in a conference call: 1 Set up an active conference call. 2 From Active Call, Lines, or Calls view, tap Manage. If you’re in Calls view, be sure to highlight the conference first.
Page 51: Changing The Way Calls Are Answered
If your phone is configured to work with Microsoft Lync Server, your call forwarding options will be different than those described below. For more information on forwarding calls with Microsoft Lync, see Using Polycom Phones with Microsoft Lync Server Quick User Guide, available by navigating to your phone’s Web page from the Business Media Phones Support page.
Page 52: Rejecting Calls From A Contact
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide If a phone line is idle, Lines view displays the forwarding icon, next to the phone line, as shown next. To disable call forwarding: 1 From Home view, tap Forward.
Page 53: Using Do Not Disturb
When you enable Do Not Disturb, the following happens:  The Do Not Disturb icon, , displays in the status bar, as shown next. For VVX 500 phones, the icon scrolls under the time display. For VVX 600 phones, the icon displays at the far right of the status bar, next to other icons that you can tap.
Page 54: Using Do Not Disturb With Multiple Lines
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide  The DND icon in Home view, , changes to , as shown next. Note: Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only. You’ll still see a visual notification of the call and have the option to answer the call.
Page 55: Listening To Voicemail
Chapter 2: Using Basic Features To enable or disable Do Not Disturb for a particular line: 1 From Home view, tap DND. 2 From the Line Select screen, tap the line to enable or disable Do Not Disturb on. 3 From the Do Not Disturb screen, tap Enable or Disable. User Tip: Automatically Enabling or Disabling Do Not Disturb for All Lines To automatically enable Do Not Disturb for all lines, tap Set All.
Page 56: Viewing Recent Calls
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide  A flashing Message Waiting Indicator, located at the top-right of your phone.  An audible alert (if your phone is on-hook). Note: Temporarily Removing Message Indicators To temporarily remove message indicators, tap , and tap Message Center (or tap Messages from Home view, and tap Message Center) and tap Clear.
Page 57 Chapter 2: Using Basic Features Icons display next to a call to indicate the call type:  Placed calls display  Received calls display  Missed calls display To view your Recent Calls list:  From Home view, tap New Call, and tap Recent. You can also access recent calls by tapping Directories from Home view, and tapping Recent Calls.
Page 58 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To customize the list:  From your Recent Calls list (shown next), tap to sort and order calls, and tap to filter calls for specific lines. When you sort calls by the time of the call, you can order calls in ascending (oldest call first) or descending (most recent call first) order.
Page 59: Working With Your Contact Directory
Chapter 2: Using Basic Features Working with Your Contact Directory You can store a large number of contacts in your phone’s local Contact Directory (shown next). Contact your administrator for the exact number. From your local Contact Directory, you can: ...
Page 60 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To view contact information:  From your Contact Directory, tap the contact. The contact’s information screen, including the contact’s name and phone number, displays (as shown next). Additional information—such as a job title, label, or email address—may also display.
Page 61 Chapter 2: Using Basic Features To add a contact: 1 From your Contact Directory, tap 2 From the Add Contact screen, enter contact information: Note: Directory Fields are Set by Your Administrator Your phone may not display all contact fields. For more information, see your administrator. The only required field is the Contact field—the contact’s phone number.
Page 62: Working With A Corporate Directory
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide ○ Tap Block Buddy, and enable or disable the setting. The default setting is Disabled. If enabled, the contact can’t monitor your status. For more information on monitoring status, Using Buddy Lists.
Page 63: Controlling What Is Heard
Chapter 2: Using Basic Features User Tip: Saving Corporate Directory Search Results You can save your last search results, so that the next time you view the Corporate Directory, the results of your last search will display. To save Corporate Directory search results, tap Settings from Home view, and tap Basic >...
Page 64: Updating The Incoming Call Ringtone
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide  Muting the microphone.  Changing where you hear sound effects. Updating the Incoming Call Ringtone A simple way to personalize your phone is to change your phone’s ringtone. You can even pick unique ringtones for the different lines on your phone.
Page 65: Muting The Microphone
Chapter 2: Using Basic Features Muting the Microphone Mute the microphone so other parties can’t hear you. Microphone Mute applies to all modes (handset, headset, and speakerphone). You can still hear all other parties when you mute the microphone. To mute the microphone: ...
Page 66 Contacts that have a favorite index number display , as shown next. All your favorites display in your Favorites list. A smaller number of Favorites (11 for the VVX 500 and 15 for the VVX 600) display in Lines view and from Home view.
Page 67 Chapter 2: Using Basic Features Favorites also display from Home view, as shown next. Favorites display consecutively, according to their index number. The contact with the lowest number displays first. To reorder your favorites, assign the contact a different index number. To see your Favorites list: ...
Page 68: Working With Shared Lines
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To quickly call a favorite:  From your Favorites list, or from Home or Lines view, tap the favorite you want to call. The call is automatically placed.
Page 69 Chapter 2: Using Basic Features In Lines view, the following icons and status indicators display for shared lines, depending if the line is idle, has an active call, or has a held call: Shared Line Status Icon and Status Indicator Status Indicator Idle (No indicator)
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Page 71: Chapter 3: Using Advanced Features
 View the Browser  Broadcast messages using Push-to-Talk and group paging  Use the Calendar feature  Use the Polycom Desktop Connector to link your computer keyboard and mouse to your phone  Log into other phones  Lock your phone ...
Page 72: Updating Your Status
If your phone is configured to work with Microsoft Lync Server, the way you manage buddies is different. For more information, see Using Polycom Phones with Microsoft Lync Server Quick User Guide, available by navigating to your phone from the Polycom...
Page 73: Setting Up And Managing A Buddy List
Chapter 3: Using Advanced Features To update your presence setting: 1 From Lines view, tap My Status. Or, tap Settings from Home view, and tap Features > Presence > My Status. 2 From the My Status screen, tap the status you want. Your new status is sent to phones watching you.
Page 74: Blocking Contacts From Viewing Your Status
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Blocking Contacts from Viewing Your Status You can prevent someone from monitoring you by blocking the contact in your Contact Directory. If you unblock the contact, the contact can add you to their Buddy list and monitor you.
Page 75 Chapter 3: Using Advanced Features Your buddies display an icon next to their name to indicate their status. The following table shows the icons and the status they represent. Buddy Status Icon Buddy Status Icon Available Do Not Disturb Busy Offline Away No information...
Page 76: Integrating With Microsoft Lync Server
Microsoft Lync. From your phone, you can monitor the status of your Microsoft Lync contacts. For more information on integrating with Microsoft Lync Server, see your system administrator, or refer to Using Polycom Phones with Microsoft Lync Server Quick User Guide, available by navigating to your phone’s Support page from the Business Media Phones Support page.
Page 77 Chapter 3: Using Advanced Features You can’t record when:  There are no connected calls on your phone.  You place a new call to transfer a call or set up a conference.  The phone prompts you to answer an incoming call. If you hold a call, recording pauses.
Page 78 Caution: Removing a USB Flash Drive During a Recording Polycom recommends that you don’t remove the USB flash drive while recording. The file being recorded will be incomplete and can’t be played back later. There is a small probability that the USB flash drive itself may be damaged by this action.
Page 79: Playing Back Recorded Calls
Chapter 3: Using Advanced Features Note: Managing a Call While You’re Recording You can hold, end, transfer, or set up a conference call while you record, or while a recording is paused. To manage a call during a recording, tap Back and choose the task you want to perform. To see the Recording soft keys again, tap Record.
Page 80 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide User Tip: Other Ways to Listen to Recorded Calls You can play back recorded files on other devices, such as a Windows® or Apple® based computer using an application capable of playing .wav files. If an error occurs while a recording plays, playing stops.
Page 81: Using The Browser
Chapter 3: Using Advanced Features Playing displays on the screen. The position indicator—in hours, minutes, and seconds—that displays above the progress bar changes as the file plays in real time, as shown next. While the recording plays, you can pause by tapping Pause. To resume playing, tap Resume. To stop playing and return to the Browse Recordings screen, tap Exit.
Page 82: Navigating The Main Browser
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To view an interactive Main Browser, tap Applications from Home view. From the Main Browser, you can:  Tap hyperlinks to view more Web pages.  Tap a text box and enter information by using the dialpad keys on the phone console or the editing icons.
Page 83: Entering Information In The Main Browser
Chapter 3: Using Advanced Features Entering Information in the Main Browser Editing icons enable you to enter information in text boxes. To display the editing icons, tap a text box in the Main Browser. Tap this… To do this… Select lowercase, uppercase, or numerical mode, or a special character encoding. Display an onscreen keyboard so you can enter numbers, letters, and characters in a text box.
Page 84: Push-To-Talk Mode
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Push-to-Talk Mode Your system administrator can enable your phone to operate in a broadcast mode called Push-to-Talk (PTT). In order to send and receive PTT broadcasts, you have to subscribe to PTT channels.
Page 85: Receiving Ptt Broadcasts
Chapter 3: Using Advanced Features Note: What Happens if I Release Talk During A Broadcast? If you release Talk while you’re sending the broadcast, the broadcast temporarily stops and enters a 10 second waiting period. During this period, the channel remains open to give people a chance to reply.
Page 86: Replying To Ptt Broadcasts
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide  If your phone isn’t allowed to receive broadcasts during active calls, the broadcast displays as a Pending broadcast. To listen to the broadcast, hold or end the call, or tap the broadcast, and tap Accept.
Page 87: Updating The Default Channel
Chapter 3: Using Advanced Features Updating the Default Channel If you press and hold Talk, your broadcast will automatically transmit on the default channel, Channel 1. If you want, you can change the default channel. To update the default channel: 1 Tap Settings from Home view, and tap Basic >...
Page 88: Group Paging Mode
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Group Paging Mode Your phone may be enabled to operate in a broadcast mode called Group Paging mode. In this mode, you can broadcast one-way announcements to a specified group of phones, called a Paging Group. In Group Paging mode, users must subscribe to Paging Groups to send and receive pages.
Page 89: Adjusting The Volume Of Pages
Chapter 3: Using Advanced Features You’ll receive pages on the paging groups you’re subscribed to as well as Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled Do Not Disturb, you’ll only receive Emergency pages. Non-emergency pages won’t display or play on your phone. Receiving Pages When You’re Not in an Active Call If you receive a page and you’re not in an active call, the page immediately plays, regardless of the paging priority.
Page 90: Updating The Default Paging Group
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Updating the Default Paging Group If you press and hold Paging, your page will automatically go to the default paging group, Paging Group 1. If you want, you can change the default paging group.
Page 91: Using The Calendar
Microsoft® Outlook® application from your phone. If your phone is configured to connect to the Microsoft Exchange Server, and the Polycom® Conferencing for Microsoft® Outlook® software feature is installed at your site, you can schedule meetings using Polycom Conferencing for Outlook.
Page 92: Opening And Closing The Calendar
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Opening and Closing the Calendar To open the calendar, tap Calendar from Home view. The Calendar’s Day view displays (as shown next), showing your meetings for the day. From Day view, you can access additional Calendar views: Month View and Meeting view.
Page 93: Navigating Day View
Chapter 3: Using Advanced Features Navigating Day View When you tap a day in Month view, Day view displays. Day view shows all the meetings scheduled for the selected day, including the time, subject, and location of each meeting, as shown next. To navigate in Day view: ...
Page 94: Navigating Meeting View
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Navigating Meeting View You can view meeting details from Meeting view, as shown next. To see Meeting view, tap a meeting in Day view. From Meeting view, you can: ...
Page 95: Joining Meetings From The Calendar
Chapter 3: Using Advanced Features To enable or disable meeting reminders: 1 Tap Settings from Home view, and tap Basic > Preferences > Calendar Settings. 2 From the Calendar Settings screen, tap Reminder, and enable or disable the setting. The default setting is Enabled. When enabled, your phone will display reminders for all meetings. When disabled, the phone won’t display reminders for any meeting.
Page 96 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To join a meeting from a meeting reminder:  From the reminder, tap the meeting number that displays at the far-left of the reminder, as shown next. If you want to use another number to join the meeting, and the meeting organizer has specified alternate meeting numbers you can call, tap Detail from the reminder, as shown next.
Page 97: Using A Mouse And Keyboard With Your Phone
Before you can use your mouse and keyboard with your phone, you need to make sure the Polycom Desktop Connector (PDC) application is installed and running on your computer. While the PDC application is running, you can move your mouse pointer back and forth between your computer and phone.
Page 98: How To Use Your Computer's Mouse And Keyboard With Your Phone
To quit Polycom Desktop Connector: 1 Right-click the red Polycom Desktop Connector icon in the Windows system tray, and select Exit. 2 The message Are you sure you want to stop Polycom Desktop Connector Server displays. Click Ok to confirm your action.
Page 99 Chapter 3: Using Advanced Features Troubleshooting: Why Can’t I Use My Computer Keyboard to Enter Information in Certain Fields? If you can’t use your computer keyboard to enter information in a field on your phone, check to see if the field has a flashing cursor. Entering information using your computer keyboard will only work if the field has a flashing cursor.
Page 100 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide You can also use the function keys on your keyboard to save time and be more productive. The function keys are mapped to features on your phone, as shown in the following table.
Page 101: Logging Into Phones
Chapter 3: Using Advanced Features Logging into Phones If your system administrator has set up the User Login feature, you can view your personal phone settings from any phone in the organization. This means you can access your contact directory and speed dials, as well as other phone settings, even as you temporarily change work areas.
Page 102: Placing Calls From Phones That Are In The Logged-Out State
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To log in to a phone: 1 If the User Login screen is in view, go to step 2. If the User Login screen isn’t in view, do one of the following: ○...
Page 103: Changing Your Password
Chapter 3: Using Advanced Features Changing Your Password You can change your password from any phone that you’re currently logged in to. To change your user password: 1 Log in to any phone on your network. 2 Tap Settings from Home view, and tap Features > User Login > Change User Login Password. 3 From the Change User Login Password screen, enter your old password, enter a new password and confirm it, and then tap Enter.
Page 104: Locking And Unlocking Your Phone
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To change your user password: 1 Tap Settings from Home view, and tap Advanced. 2 From the Password screen, enter your user password, and tap Enter. 3 From the Advanced screen, tap Change User Password.
Page 105: Calling And Answering From A Locked Phone
Chapter 3: Using Advanced Features Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number, such as 911, and up to five other authorized numbers that an administrator can set up. You can’t call any other numbers from a locked phone.
Page 106 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Note: Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled, and then want to access features that require your login credentials, you’ll need to re-enter your login credentials so that the...
Page 107: Chapter 4: Customizing The Phone's Display
Chapter 4: Customizing the Phone’s Display In the previous chapters, you learned how to customize calls—such as how to change call volume, forward incoming calls in a special way, or divert calls from a contact. But what if you want to customize the touchscreen display? This chapter shows you how you can customize the display so that it’s unique to you.
Page 108: Changing The Backlight
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide You can choose from a variety of time and date display formats, including options to display the day, month, or year. You can also turn the time and date display off, so it doesn’t display at all. Select and set options that are right for you.
Page 109: Changing The Background Picture
Web Info: Adding a Web Page as the Background on Your Phone background You may be able to add a Web page as the on your phone. For more information, see Branding Your Polycom Phone (Best Practices 75556) This document is offered to you by www.telecomsupplier.com...
Page 110: Using One Of Your Own Pictures As The Background Picture
 Progressive or multiscan JPEG images are not supported.  The phone screen size is 320 x 240 pixels (for the VVX 500) and 480 x 272 (for the VVX 600). Smaller images will be centered and surrounded with black space. Larger images will be scaled proportionally to fit the screen.
Page 111: Displaying Screen Savers
USB flash drive is attached to the phone. Web Info: Supported USB Flash Drives For a list of supported USB flash drives, see Supported USB Devices for Polycom Phones (Technical Bulletin 38084). To set up a screen saver of your pictures: 1 Place one or more pictures on a USB flash drive, either in the root directory or in a folder.
Page 112 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide 2 Attach the USB flash drive to your phone. The USB icon, , displays on the status bar. Web Info: How Do I Attach a USB Flash Drive?
Page 113: Interrupting And Disabling Screen Savers
Chapter 4: Customizing Your Phone Interrupting and Disabling Screen Savers You can stop a screen saver at any time by touching the screen. After your phone is idle for the specified period of time, the screen saver will start again. You can disable a screen saver—prevent it from starting, even if your phone has been idle for the specified period of time—by doing the following: ...
Page 114: Using Power-Saving Mode
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide The following figure shows a picture that is stored on a USB flash drive, and the six icons that display so you can set a picture as the background image on your phone, or display the pictures as thumbnails, one-by-one, or as one picture only.
Page 115: Changing Your Office Hours
Chapter 4: Customizing Your Phone During off hours, the message Off Hours Mode scrolls on the status bar. Your phone will exit power-saving mode if a phone event occurs—for example, if the phone has an incoming call or message, or you press a key or tap the screen. If a screen saver is enabled on your phone, power-saving mode will still occur.
Page 116 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide To change timeouts: 1 Tap Settings from Home view, and tap Basic > Power Saving > Timeouts. 2 Tap Office Hours Idle Timeout, and enter the number of minutes the phone should wait, during office hours, before starting power-saving mode.
Page 117: Chapter 5: Administrative Tasks
Chapter 5: Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Investigating Phone Warnings If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar, as...
Page 118: Restarting The Phone
Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Restarting the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Caution: Restarting Your Phone  Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone.
Page 119: Testing Phone Hardware
Chapter 5: Administrative Tasks Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. You can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, touchscreen, and LEDs . See your system administrator for instructions on how to perform these tests.
Page 120 This document is offered to you by www.telecomsupplier.com...
Page 121: Copyright, Safety, And Regulatory Notices
Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom.
Page 122 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
Page 123 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
Page 124 Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark The VVX 500 and VVX 600 phone are marked with the CE mark. This mark indicates compliance with EC Directive 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Page 125 Copyright, Safety, and Regulatory Notices Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að VVX 500/VVX 600 er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka VVX 500/VVX 600 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.
Page 126 Software Versions in the Polycom VVX 500 and Polycom VVX 600 VoIP Desktop Telephones When Used on the Telecom Network » The Polycom VVX 500 must be equipped with the software installed during the PTC testing (version 6.4.1.0008) for compliance to be guaranteed.
Page 127 This product is hearing aid compatible. Waste Electrical and Electronic Equipment (WEEE) All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e-waste.
Page 128 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. FCC registration number: M72-VVX600. This device complies with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) This device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.
Page 129: End-User License Agreement For Polycom® Software
Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
Page 130 Title, ownership rights, and intellectual property rights in the Software Product shall remain In Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law.
Page 131 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
Page 132 Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide 7. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING.
Page 133 End-User License Agreement 10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,”...

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Vvx 600

Polycom VVX 500 User Manual

Chapter 1: Getting Started

Chapter 2: Using Basic Features

Chapter 3: Using Advanced Features

Chapter 4: Customizing the Phone's Display

Chapter 5: Administrative Tasks

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