Uniform Call Distribution; Supervisor; Alarms - Samsung iDCS 500 User Instruction

!
Manually changing an Auto Attendant greeting to an alternate greeting
will flash the RTO and/or RP button to indicate that the alternate greeting
is set. The system will continue in the selected ring plan until manually
changed. The auto ring plan service will be suspended during this time.
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UNIFORM CALL DISTRIBUTION

UCD is used to distribute calls to a group of agents. If the group members
are all busy, UCD controls queue patterns and information messages. It also
provides agent and call statistics in both real time on a keyset display and in
the form of printed reports at a customer-provided printer.
Your installation and service company has already designed and pro-
grammed these options for you, including the group members, timing
parameters, greetings and messages that play at different times while the
call is being processed.

SUPERVISOR

Each UCD group can be assigned one or more optional supervisors. A su-
pervisor can be responsible for more than one UCD group. If you are a su-
pervisor, you will have a special key assigned to your display keyset that will
allow you to administrate the UCD group. Your keyset will have a separate
SUPERVISOR key for each UCD group. UCD alarm conditions will show by
flashing these keys.

ALARMS

Your installation and service company may have programmed alarm condi-
tions to alert you to the following:
! The number of calls waiting at the UCD group has exceeded a specific
programmed number
! The amount of time a caller has been waiting has exceeded a specific
programmed time
! Both options above
When the alarm is activated at your keyset, one of the following will occur:
!
Your SUPERVISOR key will flash and the keyset display will indicate the
type of alarm condition (time or number of calls).
ALARM SUPERVISOR
5XX: RING TIME
ALARM SUPERVISOR
or
5XX: QUEUE TIME
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