VeriFone Vx 810 Duet Reference Manual page 39

Chip cards can be customized by the card issuer with different applications
and methods of verifying the cardholder. Depending on the chip card
different prompts may appear. Some chip cards prompt for a PIN (like a
debit card), while others prompt for a signature (like a magnetic stripe credit
card).
If the chip card prompts for a
PIN is wrong, they can retry. If they forget their PIN, cancel the transaction,
request another form of payment.
There are five basic steps to performing a transaction with a chip card.
1 Begin the transaction.
2 Check for the chip every time a cardholder gives you a card for payment.
3 When the
SWIPE
must insert the chip card into the chip card reader.
4 Follow the prompts and have the cardholder follow their prompts.
Some chip cards prompt for a PIN (like a debit card);
If the PIN is incorrect, the cardholder will be prompted to retry. If
the cardholder cannot remember their PIN, cancel the transaction,
request another form of payment.
Other chip cards print a signature line on the Merchant copy of
the receipt (like a magnetic stripe credit card) for the cardholder to
sign.
Look for
receipt. If
required.
If a signature line appears, the cardholder must sign the receipt.
5 When the
PLEASE REMOVE CARD
The terminal will beep if the chip card is left in the reader after the
transaction is completed.
please visit our website: americanexpress.ca/chip.
, the cardholder must enter their PIN. If the
PIN
or
INSERT CARD
SIGNATURE NOT REQUIRED
SIGNATURE NOT REQUIRED
For more information about chip cards,
prompt appears, you or the cardholder
on the Merchant copy of the
appears, no signature is
prompt appears, remove the chip card.
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V 810 DUET REFERENCE GUIDE 34