VeriFone Vx 810 Duet Reference Manual
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VeriFone Vx 810 Duet Reference Manual

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PREFACE .............................................. iii
x
810 DUET Overview ..................1
Conventions and Terminology ...................2
2 - Set Up ...............................................3
x
Installing the Paper Roll ............................7
Cable Connections ....................................9
Phone Connection ...............................9
Ethernet Connection............................9
Connecting the Power Pack ....................10
Terminal Activation .................................10
x
V
810 PIN pad keyboard ...............12
Terminal Key Functions ...........................13
Terminal Menus ......................................15
Configuration Menu ..........................16
Setup ...........................................17
Servers/Clerk IDs ........................18
Menus/Keys ................................19
Set Language ..............................19
Initialization.................................19
Quick Setup Menu...................................20
Terminal Setup Table ........................21
Information .......................................22
Cards Accepted .......................................22
Password .................................................22
Keyboard ..............................................23
Receipt .................................................23
Card Information Security .......................23
Card Numbers on Reports .......................24
Alpha Characters.....................................24
5 -Server/Clerk ID Option ................25
Default Clerk ID .......................................26
Server/Clerk Setup ..................................26
Managing Server/Clerk IDs.....................27
Add a Server/Clerk ID .......................27
Delete a Server/Clerk ID ...................27
Modify a Server/Clerk ID ..................27
Server Reports.........................................28
Totals Report .....................................28
Invoice Number Prompt...........................29
Terminal Security ....................................30
The Manager Password ..........................31
7 - Training & Demo Mode ...............32
How to Process a Sale ............................35
How to Issue a Refund ............................38
How to Void a Transaction ......................40
Transactions .........................................41
Credit Pre-Authorization....................41
Delete Pre-Authorization...................42
Totals Report ...........................................43
Pre-Auth Report.......................................44
Batch Review ..........................................44
Batch Detail ............................................45
How to Settle a Batch .............................46
Terminal Issues .......................................47
Paper Resupply........................................47
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V
810 DUET REFERENCE GUIDE
C
ONTENTS
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  • Page 1: Table Of Contents

    ONTENTS 5 –Server/Clerk ID Option ....25 PREFACE ..........iii Default Clerk ID ........26 1 – V 810 DUET Overview ....1 Server/Clerk Setup ........26 Conventions and Terminology ....2 Managing Server/Clerk IDs.....27 2 – Set Up ..........3 Add a Server/Clerk ID .......27 Unpacking the Shipping Carton ....3 Delete a Server/Clerk ID ....27 Reviewing the V...
  • Page 2 810 DUET REFERENCE GUIDE...

  • Page 3: Preface

    REFACE Thank you for selecting the VeriFone V 810 DUET offered by American Express. This guide will step you through unpacking and setting up your equipment. It also includes information about processing transactions and customizing the terminal to meet your business needs. Once you have assembled and powered up the equipment, you must call the American Express Help Desk 877-834-7607 to activate your terminal.
  • Page 4 Chapter 6 – Other Optional Features. Covers other options available on the terminal. Chapter 7 – Training and Demo Mode. Discusses the use of Demo/ Training mode. Chapter 8 – Processing Transactions. Reviews the step-by-step sequence for completing the terminal’s transactions. Chapter 9 –...
  • Page 5 810 DUET REFERENCE GUIDE...

  • Page 6: V X 810 Duet Overview

    CHAPTER 1 810 DUET Overview This section provides a brief description of the V 810 DUET. The V DUET is a complimentary solution to be used with the V 810 PIN pad. The combination of the integrated base with the PIN pad allows you to use the features of a thermal printer, modem, Ethernet, USB, and serial ports needed for a complete payment solution.

  • Page 7: Conventions And Terminology

    Conventions and Terminology To help you use this guide certain conventions are used. Bolded words indicate terminal’s colored keys, e.g., green OK, yellow Clear, and red Cancel. With a few exceptions, after entering information into the PIN pad keypad, you must follow the entry by pressing the green OK. This instructs the V 810 that you have completed the process and to proceed to the next step of the sequence and appropriate screen.

  • Page 8: Set Up

    CHAPTER 2 Set Up This chapter includes the following sections that explain the steps to set up the V 810 DUET: Unpacking the Shipping Carton Reviewing the V 810 DUET Features Cable Connections Connecting Base Unit to PIN pad Connecting the Power Pack Installing the Paper Roll Power Supply Unpacking the Shipping Carton...

  • Page 9: Reviewing The V X 810 Duet Features

    Reviewing the V 810 DUET Features Before you start assembling the V 810 DUET, take a moment to become familiar with its features. PIN PAD CRADLE POWER SOCKET PAPER DOOR THERMAL PRINTER PIN PAD CONNECTOR RS232 PORT USB PORT ETHERNET PORT PHONE LINE Figure 2 V 810 DUET Features...

  • Page 10: Connecting The Pin Pad To The Base Unit

    Connecting the PIN Pad to the Base Unit Connect the PIN pad to the base unit using the following steps: Unscrew the latch on the upper-right corner of the PIN pad’s bottom casing then slide it open. Figure 3 Opening the PIN pad latch 810 DUET REFERENCE GUIDE...
  • Page 11 Attach the PIN pad connector to the slot then screw the latch back on. PIN PAD CONNECTOR Figure 4 Connecting the PIN pad Connector Mount the PIN pad on the base unit. Figure 5 Placing the PIN pad onto the base unit 810 DUET REFERENCE GUIDE...

  • Page 12: Installing The Paper Roll

    Installing the Paper Roll A fast, quiet integrated thermal printer (ITP) is built into the base unit of the 810 DUET. Before you can process transactions through the V 810 DUET that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.
  • Page 13 Place the paper roll into the printer tray. Figure 7 Loading Paper Roll Pull paper up past the glue residue on the paper roll. Close the paper roll cover by gently pressing on the cover until it clicks, allowing a small amount of paper past the glue residue to extend outside the printer door.

  • Page 14: Cable Connections

    Cable Connections American Express’ application supports two cabling scenarios: Phone Connection The base unit serves as the device for connecting the V 810 DUET to a phone line outlet using a standard phone line cable. Connect one end of the cable to the phone line port at the rear portion of the base unit and the other into a any standard phone outlet.

  • Page 15: Connecting The Power Pack

    Connecting the Power Pack To provide power to the V 810 DUET, connect the power pack. Insert the round barrel connector into the power port in the connector found at the rear portion of the base unit. Figure 11 Connecting the Power Pack Insert the AC power cord into the power pack.
  • Page 16 810 DUET REFERENCE GUIDE...

  • Page 17: Navigating Through Your V

    CHAPTER 3 Navigating through your V 810 PIN pad keyboard Now that your V 810 DUET is assembled and activated, it’s time to review how to use it. Below is a diagram of the face of the PIN pad and some of the keys you will use routinely.

  • Page 18: Terminal Key Functions

    Terminal Key Functions The table below describes the functions of the various key groups on the 810. KEYS FUNCTION GRAY An operation on the terminal can be initiated by pressing the appropriate DISPLAY function key next to the display menu item. OPTION KEYS The keypad contains horizontal rows of numeric keys with alphabetic characters.
  • Page 19 KEYS FUNCTION Arrow/Menu Scroll Key – Controls UP/DOWN (scroll) movement of the arrow. Use in conjunction with the Yellow key to reverse the scrolling direction. Enables PURPLE KEY 1 scrolling through the menu to display more pages. An Arrow over the SCROLL key displays when there are more pages to view.

  • Page 20: Terminal Menus

    Terminal Menus Once you get started using the terminal, you will initiate transactions from Main Menu. You can use the purple key to see the types of SCROLL transactions that the terminal can perform. In addition to the Main Menu, the terminal contains a second menu that enables you to make changes to the basic functionality of the terminal –...

  • Page 21: Configuration Menu

    TRANSACTION DESCRIPTION NAME This transaction initiates an online approval. Such approvals are stored in the Pre-Auth transaction batch. Can be used for entering pre-tip transactions. All Pre-Auths must be changed to Pre-Auth Completes or removed from the batch PRE-AUTH using the Delete Pre-Auth transaction before a Settlement can be initiated. Cannot be used with Debit Cards.

  • Page 22: Setup

    Setup The Setup submenu options for this application are as follows: Demo – Launches the demo mode. When turned on, it enables training and/or testing to occur without actual communications with the host. Batch – Launches the Batch data records/table that sets up batch information for each host, such as the maximum number of transactions stored in a batch as well as the batch size.

  • Page 23: Servers/Clerk Ids

    Issuers – Launches the Issuer setup table/data records that controls how the Issuer information (acct # and expiration date) will be displayed on the terminal and receipt. IP Hosts – Launches the table/data records for the Internet Provider configuration settings. Clear Batch –...

  • Page 24: Menus/Keys

    Menus/Keys You can make local changes to the terminal. For instance, you can change whether or not a transaction should require a password and, if so, designate the password level. Set Language When the Set Language option is initiated the terminal prompts the user to choose the language to print all reports and customer receipts and display screens.

  • Page 25: Quick Setup Menu

    Quick Setup Menu The V 810 application also features a Quick Setup Menu. This menu allows you to access a single table location to view, print or change terminal phone numbers, as well as terminal and communication setup parameters rather than several tables to enable local customization of the terminal.

  • Page 26: Terminal Setup Table

    Terminal Setup Table The Terminal Setup Table in the Quick Setup Menu lets you conveniently change commonly customized features of your terminal. The list of features include: Terminal ID – you can set up a 16 character terminal name, for instance if you want to specify its location in the Gift Department.

  • Page 27: Features & General Information

    CHAPTER 4 Features and General Information Cards Accepted The V 810 terminal can accept multiple cards. In addition to American Express, the software can process Visa, MasterCard and JCB. Password 123456. The Manager Password for the terminal is For security reasons, certain transactions and options (e.g., Void, Refund and Demo) are password protected, requiring entry of the Manager Level password to initiate.

  • Page 28: Locking/Unlocking The Terminal Keyboard

    IMPORTANT – Do not change the Master Terminal Password without securing it in a safe place. If you accidentally LOCK the terminal and do not know the password, you will be asked to return the terminal for reprogramming. L ocking/Unlocking the Terminal Keyboard The terminal keyboard can be locked to prevent unauthorized use.

  • Page 29: Card Numbers On Reports

    Card Numbers on Reports The card number is truncated on all reports containing transaction details. Reports that require the manager password, e.g., the Batch Review, display the entire card number but the resulting report prints the truncated card number. Alpha Characters Press the key that displays the letter you want.

  • Page 30: Server/Clerk Id Option

    CHAPTER 5 Server/Clerk ID Option The Servers Setup feature is used to setup the servers/clerks who will perform customer transactions on the terminal. This feature also controls all server/clerk processing requirements. The terminal supports the following actions: adding a server modifying a server deleting a server creating a server identification number...

  • Page 31: Default Clerk Id

    Server/Clerk IDs are unique identifiers that a terminal operator keys in when prompted each time they perform a transaction. This allows you to produce Server/Clerk Subtotal Reports tracking financial totals and number of transactions by server/clerk. Each Server/Clerk ID can contain from one to four alphanumeric characters (punctuation and special characters are not allowed).

  • Page 32: Managing Server/Clerk Ids

    Managing Server/Clerk IDs The information below is intended to help management add, modify or remove Server/Clerk IDs from the terminal as well as print-related reports. The terminal accepts up to 100 IDs. Add a Server/Clerk ID Press OK to access the Configuration Menu.

  • Page 33: Server Reports

    Enter Server/Clerk ID to modify and press OK. enter old server password and press OK. PASSWORD Enter new password (5 -10 characters) and press OK. Re-enter new password and press OK. Terminal quickly display SERVER CLERK MODIFIED When complete press CANCEL key to return to the Main Menu.

  • Page 34: Other Optional Features

    CHAPTER 6 Other Optional Features These features may be available on your terminal depending on its configuration. If the feature is available and you wish to use it, you must enable and configure the feature. If you do not wish to use an enabled feature, you can deactivate it.

  • Page 35: Personalized Message On Receipts

    Personalized Message on Receipts This feature allows you to configure your terminal to print a personalized trailer message at the bottom of your receipts. The language of the message will match the language on the customer’s card if the card is swiped or the language selected during the cardholder prompts.

  • Page 36: The Manager Password

    The Manager Password The Manager Password restricts access to various terminal functions as well as financial transactions that impact your financial account (e.g., refunds and voids). IMPORTANT: You, the merchant, are solely responsible for the security of the Manager Password. If your Manager Password is compromised, change the password immediately.

  • Page 37: Training & Demo Mode

    CHAPTER 7 Training and Demo Mode The V 810 DUET has a built-in demo feature which, when activated, allows you to train and/or run test transactions without affecting the terminal total amounts, your financial accounts or customers’ accounts. You can access Demo Mode through the Configuration Menu.

  • Page 38: Processing Transactions

    CHAPTER 8 Processing Transactions This chapter reviews the steps to process transactions. The V 810 can accept credit, debit and chip cards. The topics covered in this chapter include: How to process a Sale (Purchase) How to process a Phone Order How to issue a Refund How to issue a Void How to Force Capture a Transaction...
  • Page 39 Chip cards can be customized by the card issuer with different applications and methods of verifying the cardholder. Depending on the chip card different prompts may appear. Some chip cards prompt for a PIN (like a debit card), while others prompt for a signature (like a magnetic stripe credit card).

  • Page 40: How To Process A Sale

    How to Process a Sale Your V 810 DUET has been designed to authorize and capture transactions. Once you select the Purchase transaction, the display prompts you to enter the card account number and the transaction amount. The card number may be entered in three ways, depending on the card type and/or condition: by swiping the card through the PIN pad’s magnetic stripe reader by manually keying the account number using the numeric keypad...
  • Page 41 Credit Sale (Card Manual Entry) Use the following steps in cases when the card’s magnetic stripe cannot be read, or when you need to enter a transaction without the card being present. In this case, additional prompts will appear..” key the 13-16 digit account number. Press OK. “INSERT OR SWIPE At “...

  • Page 42: How To Process A Phone Order

    How to Process a Phone Order Use Phone Order to process a transaction without the card present. Please note that it is important that you are vigilant when accepting orders without the card present as such transactions run a higher risk for fraud. This transaction is only valid for Phone Orders for Card Not Present.

  • Page 43: How To Issue A Refund

    How to Issue a Refund Use Refund to issue a credit on a cardholder’s credit or debit card. The steps below apply to all refunds. After completing the first three steps, proceed to the applicable section. At the Main Menu, press until appears SCROLL...

  • Page 44: How To Force Capture A Transaction

    How to Force Capture a Transaction Use Force to enter a transaction previously authorized through another means when the V 810 was not available for operation. The Force transaction allows you to include the sale in the batch for processing and payment.

  • Page 45: How To Void A Transaction

    How to Void a Transaction Use Void to remove a charge from the existing batch. Transactions not in the current batch must be handled as credits. The steps below apply to all voids. After completing the first three steps, proceed to the applicable section. At the Main Menu, select (F4).

  • Page 46: How To Use Pre-Authorization Transactions

    How to use Pre-Authorization Transactions Pre-Authorization transactions involve a two-step process – a Pre-Auth followed by a Pre-Auth Compl. This transaction combination is typically used for handling gratuities – when an authorization request is required before the tip amount is known. The Pre-Auth transaction will initiate an authorization for the pre-tip amount and print a receipt for the customer to sign.

  • Page 47: Credit Pre-Authorization Completion

    Credit Pre-Authorization Completion Use the Pre-Auth Compl transaction to revise the Pre-Auth transaction. Even if the amount does not change, a Pre-Auth Compl must be used to move the transaction into the batch for settlement. When the original Pre-Auth amount displays, the terminal asks for a new amount. An amount must be entered even if it is the same base amount.

  • Page 48: Balancing & Settling A Batch

    CHAPTER 9 Balancing and Settling a Batch Before closing a batch to settle, you should verify the total dollar amount for your sales and refunds. This chapter reviews several reports that are used to verify that the batch is accurate, followed by the procedures to settle a batch.

  • Page 49: Pre-Auth Report

    Pre-Auth Report In the event that you use Pre-Auth transactions in your business, the terminal can print a report of any open Pre-Auths in your batch before you settle. The Pre-Auth report is accessed from the Reports menu and prints details for transactions that require completion.

  • Page 50: Batch Detail

    Detail Report The Detail Report will print the individual transaction total, listing the last 4 digits of the card and the invoice number. Press the key (4th purple key). REPORTS Select (F3). DETAIL REPORT A report will print all the transactions in the batch, specifying the transaction type and the grand total.

  • Page 51: How To Settle A Batch

    How to Settle a Batch Once you have reviewed all the batch reports, you are ready to perform a Settlement transaction. If the totals in the terminal match the host, the settlement is approved and is deleted from the terminal. If the totals do not match, call the Help Desk at 1-877-834-7607 for assistance.

  • Page 52: Important Phone Numbers

    CHAPTER 10 Important Phone Numbers Terminal Issues For problems or questions concerning your V 810 DUET device, contact the American Express Help Desk. The Help Desk can provide assistance with power failure recovery issues, batch closing problems as well as activating optional features.

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