Canon Usa Support Offerings; Canon Usa Technical Support Center - Canon Color imageRUNNER C5185 Series Service Manual

B. Canon USA Support Offerings
The following support mechanisms were established to deliver high quality,
timely technical support services, and product information to imageRUNNER
dealerships. These support services cover areas such as system and user
software, networking and connectivity issues, digital & electro-mechanical
operations, and other hardware servicing.

1. Canon USA Technical Support Center

Live phone based technical support from the Canon USA TSC is limited to
those technicians who are certified to service a Color imageRUNNER
device or are enrolled for technical training.
Self-Service Support (software downloads, knowledgebase, support
forums, technical publications) will continue to be available through the e-
Support Center website at
Technicians and Systems Engineers.
In the event assistance is required by the Dealer for the support of the
Color imageRUNNER device Canon USA's TSC will provide support and
problem escalation for the authorized servicing dealer. The TSC (1-800-
528-2830) will provide second level support for Authorized Color
imageRUNNER Dealers only. A valid Support ID and serial number is
required to access the TSC.
through Friday, 9:00am-8:00pm Eastern Time and software and
connectivity support is available Monday through Friday, 9:00am-6:00pm
Eastern Time. If needed, on-site customer support will be available through
proper escalation procedures.
Canon USA's TSC support responsibilities are as follows:
• All technical support for the end-user is provided solely by the
contracted servicing Dealer.
• The Canon USA TSC is the central contact/escalation for reporting all
known hardware and software issues to Canon USA's engineering and
development groups.
• The Canon USA TSC will be available to all Authorized Dealers,
Systems Engineers and Technicians who have successfully completed
the Training Program.
• The TSC will provide troubleshooting assistance on all Canon
associated hardware and software products.
• The TSC will deploy, as required through proper escalation procedures,
all on-site Canon USA Digital Solutions Specialist and Systems
Engineers.
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
Rev. 3
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
http://www.support.cusa.canon.com
Hardware support is available Monday
for all
April 2008
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