E-Tag Warranty Claim Form - Canon Color imageRUNNER C5185 Series Service Manual

3. e-Tag Warranty Claim Form

e-Tag is an electronic form that is completed on-line, printed out and
accompanied by the original defective part or a defective drum and
returned to the Warranty Control Section for warranty compensation.
To submit a Warranty claim, complete the sections of the e-Tag claim form.
A copy of the e-Tag claim form and the machine service history should be
returned with the original defective part(s) to the address provided on the
bottom of the claim form. The service history log can be handwritten or
computer generated and must include the following:
To check your on-line warranty credits, log onto the ISG Central website at
http://www.isgcentral.cusa.canon.com.
Go to the Canon Network Access (CNA) site to view e-Tag warranty credit
information.
The e-Tag claim form can be found in the warranty section of the e-Support
Center website at http://www.support.cusa.canon.com.
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
Rev. 3
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
• Dealer Name
• Machine Installation Date
• Machine Serial Number
• Part Number
• Part Description
• Reason For Removal
• Date Part Was Removed
• Machine Copy Count
• Work Performed (Highlight Current Service Call)
April 2008
Page 37