Drum Unit Limited Warranty - Canon Color imageRUNNER C5185 Series Service Manual

2. Drum Unit Limited Warranty

Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the Drum Unit incorporated into the Color
imageRUNNER Series product (the "Product") packaged with this Limited Warranty (the "Drum Unit") to be free from defects
in workmanship and materials under normal use and service, other than exterior defects, such as nicks, scratches, or dents,
for a period of 30 days after delivery to the original purchaser of the Drum Unit or use of it to make 1,000 prints or copies (or
a combination of both), whichever comes first. If the Drum Unit proves to be defective within this warranty period, Canon
shall, at its sole option, replace it without charge.
Following the expiration of the 30 day warranty period, and continuing for a period of 120 days after delivery to the original
purchaser of the Drum Unit or use of it to make 60,000 prints or copies (or a combination of both), whichever comes first,
Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to
operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects,
such as nicks, scratches or dents. The Credit shall be a percentage of Canon's then current dealer price for the
replacement Drum Unit determined as set forth in the example below.
Warranty replacement shall not extend the original warranty period of the Drum Unit.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE DRUM UNIT. NO OTHER EXPRESS WARRANTY,
CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION
WITH RESPECT TO THE DRUM UNIT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO
WARRANTY IS GIVEN ON ANY USED DRUM UNIT.
This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of (a) abuse, neglect,
mishandling, or alteration of the Drum Unit, a Product Accessory or a Product in which the Drum Unit is incorporated,
electric current fluctuation, exposure to light, or accident, (b) improper use, including failure to follow operating or
maintenance instructions in, or environmental conditions prescribed in, Canon's operator's manual or other documentation,
(c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's
service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Drum Unit or
cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Drum Unit on which the
original identification marks or serial numbers have been defaced, removed, or altered.
NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR
PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER
BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,
STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE,
MISUSE OR INABILITY TO USE THE DRUM UNIT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS
BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED
SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DRUM UNIT CAUSING THE
ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY
FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT
OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM UNIT NOT CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL
NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM UNIT AND STATES SUCH
PURCHASER'S EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
The defective Drum Unit must be returned to Canon, freight prepaid, in the original packaging with all necessary
documentation (machine log, a sample copy, warranty claim tag or other documents as required from time to time) to
receive the Credit or replacement Drum Unit.
Credits will be based on the then current dealer price for the replacement Drum Unit, and will be pro-rated based on the
copies made as indicated by the service report submitted by the Canon Authorized Service Representative.
EXAMPLE OF CREDIT
Drum Unit inoperative after 30,000 prints or copies (or a combination of both) in less than 120 days of use.
Calculation of the Credit may be illustrated by the following example:
Calculation:: 60,000 – 30,000
60,000
THIS WARRANTY APPLIES TO DRUM S SOLD AND USED IN THE U.S.A. AND CANADA ONLY.
Canon U.S.A., Inc. One Canon Plaza Lake Success, New York 11042-1198
Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
Rev. 3
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
CANON GPR-20/21 DRUM UNIT LIMITED WARRANTY
30,000
= 60,000 = 50% of the dealer price of the replacement Drum
April 2008
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